Assistant Director of Ticket Sales & Operations, UTC Athletics - 23000002PR 

Description

Assistant Director of Ticket Sales and Operations

Assistant Director of Ticket Sales & Operations, UTC Athletics - 23000002PR 

Description

Assistant Director of Ticket Sales and Operations

(Communications & Marketing Associate 2 – MR06)

UTC Athletics

University of Tennessee, Chattanooga

The Assistant Director of Ticket Sales & Operations reports to the Director of Ticket Operations and leads all outbound ticket sales efforts for the University of Tennessee at Chattanooga Athletics Department. In addition, this position helps to provide daily supervision of all ticketing operations and functions for athletic and non-athletic events which are held at The McKenzie Arena, Maclellan Gym, Frost Stadium, UTC Sports Complex and Finley Stadium, as well as for events where UTC is acting as host for the NCAA or Southern Conference.

Responsibilities and Duties:

•       Coordinates and leads all outbound ticket sales efforts (season, partial, renewals, group and individual) through a best practice approach

•       Assists with invoicing and renewals for all ticketed sports

•       Helps to develop new leads through community engagement opportunities and networking

•       Assists with customer relations, including prospects, season ticket holders and donors, by providing excellent customer service and maintaining accurate records 

•       Prepares and maintains box office reports required by the UT System and campus

•       Assists with the daily management of the Box Office, as well as with game day management for the athletic, arena, and other events as assigned

•       Assists to provide supervision of part-time ticket office employees with daily and gameday ticket operations

The ideal candidate will possess the following:

• Experience with Paciolan and partner solutions (SB Client, Salesforce, Oracle Eloqua, etc.) or similar ticketing system preferred

• Working knowledge Microsoft (Word, Excel, and PowerPoint programs) and Adobe Creative Suite (Photoshop, InDesign, Illustrator) software

• Working knowledge of, and compliance with, the university, Southern Conference and NCAA ticket operation policies

•       Excellent oral and written communication skills

• Ability to maintain accurate reporting and financial records

• Ability to work under pressure, multitask, and meet deadlines

•       Demonstrated ability to work as a member of a team, as well as the capability of completing projects individually

•       Ability to maintain positive relationships with external and internal constituencies; must maintain excellent customer service skillset

Review of applications will begin  January 8, 2024,  and continue until the position is filled. Applications received by   this date   will receive priority consideration.

For full consideration please include an attached cover letter and resume in addition to the online application.

Minimum Qualifications:  Typically requires a high school diploma and two years of relevant experience, which includes one year of experience in ticket sales or operations, or an equivalent combination of education, training, and experience.

Preferred Qualifications : A bachelor’s degree in sport administration, marketing, business, or related field; management experience; and intercollegiate athletics or professional sports experience is preferred.

The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

Qualifications

Job

 Other Tech/Para-Professional  

Primary Location

  US-Tennessee-Chattanooga 

Organization

  Development Athletics 

Campus/Institute  Chattanooga 

Schedule

  Full-time 

Job Posting

  Dec 21, 2023, 4:06:33 PM