Position Title:

Athletics Ticket Coordinator

Job Group:

Professional & Scientific

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Position Title:

Athletics Ticket Coordinator

Job Group:

Professional & Scientific

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Required Minimum Qualifications:

Bachelor's Degree

Preferred Qualifications:

Ticket management experience for a collegiate or professional sports program.
Experience with ticket management systems including Ticketmaster.
Experience working with priority seating systems.

Job Description:

The Iowa State Athletics Department is accepting applications for an Athletics Tickets Coordinator. This position is responsible for all aspects of ticket operations for assigned sports and events hosted by the department.

• Direct setup and maintenance of ticket sales
• Implement mobile ticketing and maintain competence of computer ticketing system and liaise with vendor
• Work directly with donors on seating assignments and implement priority seating guidelines
• Work with unit on ticket pricing and special promotion ideas
• Assists with the fulfillment and distribution of season and group tickets
• Manages the box office and serves as ticket supervisor at assigned events
• Manages the comp ticket request process through Arms for student-athletes, coaches, and staff
• Responsible for end of season sales reports and cleanup
• Provides exceptional customer service, builds relationships, explains offerings to customers, verifies and processes ticket orders, issues refunds, and resolves customer issues
• Responsible for adhering to the rules and regulations of the department, University, Big 12 Conference, andNCAA

The successful candidate will have solid ticketing software skills, be highly organized, and have focus on customer service. Candidates are expected to be committed to multiculturalism and working with a diverse population. Must be available to work at assigned events that often occur on evenings, weekends, and occasional overnight travel to events.

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship.

Level Guidelines

• Individual contributor position with developing professional and/or technical skills working under immediate to general supervision
• Grasps professional-level knowledge and concepts of field while working in a progressive learning mode
• Works on problems and issues of somewhat limited scope
• Follows standard practices and procedures in analyzing situations or data for which answers are available or can be obtained
• Responds to inquiries and issues, escalating to manager or higher level workers as appropriate
• May lead projects of limited scope and complexity
• May provide guidance to students

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS806

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume
2) Contact information for 3 job-related references

If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?
Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program.

Original Posting Date:

January 8, 2024

Posting Close Date:

January 15, 2024

Job Requisition Number:

R13776

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