Account Acquisition Representative - Sales & Service

EXPIRED

Posting Details

Job Posting Information

Posting Number

PG194140SP

Posting Details

Job Posting Information

Posting Number

PG194140SP

Internal Recruitment

No

Working Title

Account Acquisition Representative - Sales & Service

Anticipated Hiring Range

Up to $39,634

Work Schedule

Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.

Job Location

Raleigh, NC

Department

Department of Athletics

About the Department

The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.

Essential Job Duties

The

Account Acquisition Representative

position will report to the Manager of Account Acquisitions & Premium Experiences and will be responsible for seeking out new business for all ticket options, donations, and premium experiences.

Responsibilities include, but are not limited to:

Generate new business through the sale of season tickets, mini-packs, group and hospitality tickets, as well as annual donations.

As directed by the Manager of Account Acquisitions & Premium Experiences, sell tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.

Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.

Make a minimum of 70 outbound calls per day.

Meet and exceed monthly and yearly sales goals.

Generate new business through inbound leads, high-value targets, community events, and prospect lists generated by their manager.

Assist in developing and executing customized service and touchpoint programs for accounts.

Work directly with the Fan Experience & Marketing team to create and execute new group experiences and enhancement programs.

Properly manage and document all contacts via Paciolan and Salesforce

CRM

, including resolving all customer complaints, inquiries, and requests in a timely manner.

Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including

PCI

standards.

Work home athletic and campus events, as assigned by the Manager of Account Acquisitions & Premium Experiences.

Act as a steward of NC State Athletics in person at events and appointments.

Other Responsibilities

Perform other duties as assigned.

Qualifications

| Minimum Experience/Education |
Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions. | | Other Required Qualifications |
- Prior Experience in Sales, Hospitality or Customer Service - Genuine desire to help others and assist NC State Athletics in achieving department goals - Computer proficient (Microsoft Word, Excel, etc.) and detail-oriented - Ability to be a team player and collaborate with other team members - High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans - Willingness to learn and adapt to new ideas presented by other department members - Ability to identify problems and develop potential solutions, as needed - The position requires non-traditional work hours, including nights, weekends, and holidays | | Preferred Qualifications |
- Ticket sales experience - Experience utilizing Paciolan ticketing systems and SalesForce CRM platform | | Required License or Certification |
N/A | | Valid NC Driver's License required | No | | Commercial Driver's License Required? | No |

Recruitment Dates and Special Instructions

| Job Open Date | 07/29/2024 | | Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) | 08/21/2024 | | Notice to Applicants |
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.” | | Special Instructions |
Please attach a resume, cover letter, and contact information for at least three (3) professional references. |

Position Details

| Position Number | 00106211 | | Position Type | SHRA | | Position Classification Band Title | University Program Associate | | Position Classification Band Level | Contributing | | Position Classification Salary Range | $ 35,589 - $ 64,499 | | Salary Grade Equivalency | GN05 | | Alternate Option |
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. | | Full Time Equivalent (FTE) (1.0 = 40 hours/week) | 1.00 | | Appointment | 12 Month Recurring | | Mandatory Designation - Adverse Weather | Non Mandatory - Adverse Weather | | Mandatory Designation - Emergency Events | Non Mandatory - Emergency Event | | Time Limited Position | No | | Time-Limited Appointment Length (if applicable) | | | Department Id | 105002 - Athletics-Internal/External Operations | | AA/EEO |
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?

   • NCSU Website
   • Job Alert (automated email from our system)
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Radio / Television Advertisement
   • Professional Organization
   • Higher Education Recruitment Consortium (HERC)
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other

2. (Open Ended Question)

3. * Please select the response below that best describes your experience/education for the University Program Associate position.

   • High school diploma/GED and at least 4 years of related experience
   • Bachelor's, Master's, or Doctorate in any field
   • Combination of post-high school education and experience in a related area to equal at least 4 years (ex: Associate's degree and 2 years of experience)
   • Did not complete high school but have a combination of high school education and related experience to equal at least 8 years (ex. 1 year of high school and 7 years of experience)
   • None of the above

4. * Do you have prior ticket sales experience?

   • yes
   • no

5. * Please briefly describe if you have prior experience with Pacicolan or SalesForce CRM platform?

(Open Ended Question)

1. * Do you have a minimum of one year ticket sales experience?

   • Yes
   • No

2. * The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:

   • A parent/legal guardian of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A relative of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A high school/ college coach who works with football or basketball (men’s or women’s).
   • A strength coach or personal trainer who works with a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • None of the above.

3. * If you checked any of the boxes above (except, None of the above box), please provide details below.

(Open Ended Question)

Application Materials Required

Required Documents 1. Resume 2. Cover Letter 3. Contact Information for References Optional Documents