Job Posting Information
PG194074SP
Job Posting Information
PG194074SP
Apply NowNo
Account Executive - Sales & Service
Commensurate with experience
Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.
Raleigh, NC
Athletics
The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.
The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.
Responsibilities include, but are not limited to:
Daily account management of approximately 1500 current ticket holders and donors.
As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.
Meet and exceed monthly and yearly renewal and sales goals.
Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.
Responsible for making a minimum of 70 outbound calls per day.
Generate new business through growth and upgrading of existing accounts as well as seeking out referrals from current account holders.
Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.
Assist in developing and executing customized service and touch point programs for accounts.
Properly manage and document all contacts via Paciolan and Salesforce
CRM
, including resolving all customer complaints, inquiries, and requests in a timely manner.
Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including
PCI
standards.
Work home athletic events, as assigned by Manager of Services and Retention.
Readiness to be a steward of NC State Athletics in person at events and appointments.
Perform other duties as assigned by the Director of Ticket Sales and Administration
Qualifications
| Minimum Experience/Education |
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
|
| Other Required Qualifications |
- Ticket sales experience.
- Genuine desire to help others and assist NC State Athletics in achieving department goals.
- Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.
- Ability to be a team player and collaborate with other team members.
- High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.
- Willingness to learn and adapt to new ideas presented by other department members.
- Ability to identify problems and develop potential solutions, as needed.
- Position requires non-traditional work hours, including nights, weekends, and holidays.
|
| Preferred Qualifications |
- Experience using Paciolan and Salesforce CRM
|
| Required License or Certification |
N/A
|
| Valid NC Driver's License required | No |
| Commercial Driver's License Required? | No |
Recruitment Dates and Special Instructions
| Job Open Date | 06/18/2024 |
| Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) | 06/24/2024 |
| Notice to Applicants |
Please note that the work history on your resume must also be included in your application.
|
| Special Instructions |
Please be prepared to attach resume, cover letter and separate document containing contact information for 3 professional references.
|
Position Details
| Position Number | 00106213 |
| Position Type | SHRA |
| Position Classification Band Title | University Program Associate |
| Position Classification Band Level | Contributing |
| Position Classification Salary Range | $ 35,589 - $ 64,499 |
| Salary Grade Equivalency | GN05 |
| Alternate Option |
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
|
| Full Time Equivalent (FTE) (1.0 = 40 hours/week) | 1.0 |
| Appointment | 12 Month Recurring |
| Mandatory Designation - Adverse Weather | Non Mandatory - Adverse Weather |
| Mandatory Designation - Emergency Events | Non Mandatory - Emergency Event |
| Time Limited Position | No |
| Time-Limited Appointment Length (if applicable) | |
| Department Id | 105002 - Athletics-Internal/External Operations |
| AA/EEO |
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |
Required fields are indicated with an asterisk (*).
* How did you learn of this opportunity?
(Open Ended Question)
* Please select the response below that best describes your experience/education for the University Program Associate position.
* Do you have prior ticket sales experience?
* If yes, in 2-3 sentences please describe your relevant experience.
(Open Ended Question)
(Open Ended Question)
(Open Ended Question)
* The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:
* If you checked any of the boxes above (except, None of the above box), please provide details below.
(Open Ended Question)
Required Documents 1. Resume 2. Cover Letter 3. Contact Information for References Optional Documents
Person | Role |
---|---|
Tevin Washington |
Assistant AD/Capital Projects |
Emily Wayland |
Director of Annual Giving |
Donnell Priest |
Director of Premium Seating & Advertising |
Stephen Foshee |
Director of Major Gifts |
Emily Newcomb |
Associate Director of Annual Giving |
Cam Linck |
Associate Director of Major Gifts |
Grayson Kivett |
Assistant Director of Annual Giving |
Blake Hirth |
Assistant Director of Annual Giving |
Person | Role |
---|---|
Brian Simorka |
Assistant AD/Ticket Sales & Services |
Jon Ripper |
Assistant AD/Ticket Operations |
Bill Brewer |
Director of Ticket Operations |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Patrick Gotimer |
Director of Ticket Sales |
Jake Van Dam |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Ben Broussard |
Senior Associate AD/Executive Director WPC |
Garrett Munro |
Senior Associate Athletic Director |
Stephen Foshee |
Director of Major Gifts |
Donnell Priest |
Director of Premium Seating & Advertising |
Mike Sage |
Director of Business Development |
Nick Rushing |
Director of Data Analytics & Strategy |
Cam Linck |
Associate Director of Major Gifts |
Blake Hirth |
Assistant Director of Annual Giving |
Person | Role |
---|---|
Jon Ripper |
Assistant AD/Ticket Operations |
Brian Simorka |
Assistant AD/Ticket Sales & Services |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Hailey Iandiorio |
Assistant Director of Ticket Operations |
Bill Brewer |
Assistant Director of Ticket Operations |
Jake Van Dam |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Garrett Munro |
Senior Associate Athletic Director |
Ben Broussard |
Senior Associate AD/Executive Director WPC |
Mike Sage |
Director of Business Development |
Stephen Foshee |
Director of Major Gifts |
Emily Wayland |
Director of Annual Giving |
Donnell Priest |
Director of Premium Seating & Advertising |
Emily Newcomb |
Associate Director of Donor Engagement |
Eric Culver |
Assistant Director of Annual Giving |
Person | Role |
---|---|
Colin Hargis |
Senior Associate AD/Marketing and Ticket Services |
Jon Ripper |
Director of Ticket Operations |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Brian Simorka |
Director of Ticket Sales & Services |
Bill Brewer |
Assistant Director of Ticket Operations |
Hailey Iandiorio |
Assistant Director of Ticket Operations |
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