Aquatics Manager

EXPIRED

The University of Denver’s vision is to be a “great private university dedicated to the public good.” Founded in 1864, DU is actively implementing its dynamic strategic plan, DU IMPACT 2025. Among the plan’s most significant goals is a strengthening of the 4Dimensional (4D) Experience for all students, including advancing intellectual growth, pursuing careers and lives of purpose, exploring character, and promoting well-being.

At the Daniel L. Ritchie Center for Sports and Wellness, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. Thats why were always looking ahead, and not just to the next championship or whats next in sports and wellness. Were also looking at whats next for you and how we can help you build a career youre proud of.

Position Summary

Reporting to the Assistant Director, Ritchie Center Operations, the Aquatics Manager will be responsible for the daily management and delivery of safety, quality, and service within the Aquatics Operation for the Division of Kennedy Mountain Campus, Wellness & Recreation. The position has oversight of the safety, quality, and service of the El Pomar Natatorium Venue and Division Aquatic Operations including facility scheduling, facility conversion, and facility maintenance; hiring, training and staffing Lifeguards, Masters Swim Coaches, and Lifeguard/WSI Instructors; planning, managing, and executing Division Aquatic Events including, but not limited to Hilltoppers Swim Meets, NCAA Swim & Dive Events, High School Swim Meets, Special Events, etc.

This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front-line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication, safety, and servicing each customers needs.

The position will be required to work a varied schedule that will include evenings, nights, and weekends based on facility and divisional needs.

Essential Functions

Venue Management

Responsible for the daily management of safety, quality, service, and maintenance of El Pomar Natatorium and Crimson Locker Rooms. Management of these venues will include the following, without limitation:

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The University of Denver’s vision is to be a “great private university dedicated to the public good.” Founded in 1864, DU is actively implementing its dynamic strategic plan, DU IMPACT 2025. Among the plan’s most significant goals is a strengthening of the 4Dimensional (4D) Experience for all students, including advancing intellectual growth, pursuing careers and lives of purpose, exploring character, and promoting well-being.

At the Daniel L. Ritchie Center for Sports and Wellness, we build Pioneers for Life through excellence, character, and connection. We operate with a championship mindset; and we create and foster a winning culture every day. Inspired by our location in the Rocky Mountain West, we always find a better way forward; we work with optimism, passion, grit, and integrity. We forge lasting relationships one interaction at time; and our value to the University of Denver is the degree to which we offer connection points to a broad and diverse community. Thats why were always looking ahead, and not just to the next championship or whats next in sports and wellness. Were also looking at whats next for you and how we can help you build a career youre proud of.

Position Summary

Reporting to the Assistant Director, Ritchie Center Operations, the Aquatics Manager will be responsible for the daily management and delivery of safety, quality, and service within the Aquatics Operation for the Division of Kennedy Mountain Campus, Wellness & Recreation. The position has oversight of the safety, quality, and service of the El Pomar Natatorium Venue and Division Aquatic Operations including facility scheduling, facility conversion, and facility maintenance; hiring, training and staffing Lifeguards, Masters Swim Coaches, and Lifeguard/WSI Instructors; planning, managing, and executing Division Aquatic Events including, but not limited to Hilltoppers Swim Meets, NCAA Swim & Dive Events, High School Swim Meets, Special Events, etc.

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This position delivers an exceptional customer experience to all visitors of the Ritchie Center through managing the front-line interactions that customers will have. These include parking, facility entry and access, transaction experience, facility quality, communication, safety, and servicing each customers needs.

The position will be required to work a varied schedule that will include evenings, nights, and weekends based on facility and divisional needs.

Essential Functions

Venue Management

Responsible for the daily management of safety, quality, service, and maintenance of El Pomar Natatorium and Crimson Locker Rooms. Management of these venues will include the following, without limitation:

Maintain Safe Facility and Equipment Environments

• Manage daily use of the aquatics venue and resolve issues/problems/questions.
• Manage communication within venue: determine information to communicate, e.g. maintenance schedule, conversions, closures, schedule changes, etc.
• Solve problems/troubleshoot daily operations, e.g. resolve technical issues.
• Operate a safe environment for staff and customers; enforce safety guidelines in accordance with Model Aquatic Health Code (MAHC).
• Conduct facility inspections: identify safety issues, resolve them, and submit and track work orders to resolution.
• Develop & implement checklists, standard operating procedures and guidelines for venues and train and coach lifeguards and other staff on these processes.

Maintain Facility Equipment

• Monitor maintenance activities, review scheduled maintenance activities; review preventive maintenance requirements; conduct operating and safety checks.
• Verify completeness of maintenance and repair documentation, e.g. warranties, inspection standards.
• Develop contingency plans for equipment failure.

Maintain Facility Equipment Inventory

• Ensure adequate inventory levels (PAR) of first aid supplies, lifeguard rescue equipment, aquatic event supplies, and locker room supplies.

Manage Facility Schedule

• Schedule and advertise daily lap swim schedule a minimum of 45 days in advance.

Personnel Recruitment, Training, & Management

• Recruit, interview, hire, train, and schedule personnel for lifeguard team (20-25 employees), Masters Swim Coaches team (5-10 employees), and Certification Instruction team (3-4 employees) to manage venues and the safety, quality, service, and sales within them.
• Ensure lifeguard staffing is coordinated for major events within the aquatics venue and for needed Division events.
• Conduct ongoing training and in-services for all part-time staff.
• Staff lifeguards to State of Colorado ratios.
• Ensure that lifeguards complete checklists and assigned tasks each shift.
• Manage aquatics operations and lifeguards within the approved University budget parameters.
• Manage the pool schedule and ensure conversions from long course to short course or vice versa are staffed and completed when scheduled.
• Manage Lifeguard/CPR/AED/First Aid certifications for part-time staff.
• Create a motivational environment for staff, utilizing the division recognition program and by providing positive coaching and reinforcement.
• Serve as the Manager on Duty on assigned days/times to maximize the customer experience and the contributions of part-time staff within the Daniel L. Ritchie Center for Sports & Wellness.

Event Management

Responsible for working with the Hilltoppers Head Swim Coach and other Division staff members to plan and execute aquatics events including but not limited to Hilltoppers Swim Meets, NCAA Swim & Dive Events, High School Swim Meets, Special Events, etc.

• Coordinate with University of Denver Athletics and Assistant Director of Operations to manage internal Ritchie Center calendar and manage any scheduling conflicts.
• Create and submit parking plan, event advance, and staffing plan prior to event execution including submittal of work orders for conversions and custodial, coordinate parking plan with DU Parking Services, staff lifeguards and any other additional staff, be present to manage the event and direct staff and respond to any issues.
• Debrief events post event and implement changes.

Program Management

Responsible for Masters Swim Program and Lifeguard Certification Program including but not limited to:

• Achieve annual revenue of $45k+ for Masters Swim Program and $35k+ for Lifeguard Certifications.
• Schedule practices and classes with Assistant Director of Operations, ensuring adequate pool space, and communicating any canceled practices.
• Maintain active membership with USMS organization.
• Manage day-to-day inquiries and troubleshoot any issues that arise.
• Maintain up to date websites for programs.
• Work with Assistant Director, Marketing & Communications to create targeted campaigns to grow programs.
• Create and send weekly Master’s Swim Newsletters.
• Evaluate program on a series-by-series or single class basis.

Knowledge, Skills, and Abilities

• Staff Management: ability to motivate and build relationships with part-time staff to achieve desired outcome in relation to facility safety, cleanliness and customer service.
• Customer Service: ability to engage and strengthen our relationships with students, alumni and the Denver community.
• Leadership: motivates the team to act toward achieving the goals of the Division of Athletics and Recreation.
• Physical Demands: Employee is regularly required to be able to operate work-related equipment. The employee must be able to frequently move about the facility with capability of transporting equipment or objects up to 50 pounds. The employee must be able to effectively communicate verbally with customers and employees of the university.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, percentages, and participation statistics. Also, familiarity with financial concepts such as budget development/forecasting, depreciation, contribution margin, etc.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Other skills and abilities: ability to work with the public with tact and judgment. Excellent organizational skills required.

Required Qualifications

• Associate’s Degree
• Minimum of 1 year of related experience
• CPR/AED/First Aid Certification
• Lifeguarding Experience

Preferred Qualifications

• Bachelor’s degree in Sports Management or Recreation Management or related field
• Minimum of 3 years of related experience
• CPR/AED/First Aid Instructor
• Lifeguarding Certification
• Lifeguard Instructor Certification
• Pool Management experience

Working Environment

• Standard office environment.
• Noise level is quiet to moderate.
• Position is required to be on the pool deck frequently which is a humid environment.

Physical Activities

1. Ability to move and reset equipment throughout the facility with weight up to 45lbs.
2. Ability to be on feet for extended periods of time while running events.
3. Required to move about the building/campus frequently with the capability of transporting objects up to 20 lbs. or if greater, with assistance.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) February 9, 2024.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 8.

Salary Range:
The salary range for this position is$55,000-$60,000

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, ancestry, age, religion, creed, disability, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, genetic information, military enlistment, or veteran status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the University's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; the Americans with Disabilities Act; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; Equal Pay Act; Colorado Equal Pay for Equal Work Act; the Colorado Protecting Opportunities and Workers' Rights ("POWR") Act; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For more information, please see the University of Denver's Non‑Discrimination‑Statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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