Posted Sep 09, 2024
Expired Sep 14, 2024
Summary
The Assistant Athletics Director, Ticket Sales & Service will lead in the overall needs of ticket sales efforts for Army West Point Athletic Association Inc. (“AWPAA”). This includes an emphasis on providing ongoing leadership and sales training to the respective staff this position oversees. This position will execute cross-functional work through consistent interaction with other revenue generating external units, building relationships with internal and external stakeholders, and by continuing to innovate in the ever-changing collegiate athletics landscape.
Scope of Impact
High:The employee will work frequently with AWPAA’s Digital Marketing, Army A Club (Athletics Development), and External Operations leaders. This position will also work with external constituents and agencies in managing a successful ticket sales unit. This position requires the employee to oversee department wide programs and initiatives as outlined in this job description.
Summary
The Assistant Athletics Director, Ticket Sales & Service will lead in the overall needs of ticket sales efforts for Army West Point Athletic Association Inc. (“AWPAA”). This includes an emphasis on providing ongoing leadership and sales training to the respective staff this position oversees. This position will execute cross-functional work through consistent interaction with other revenue generating external units, building relationships with internal and external stakeholders, and by continuing to innovate in the ever-changing collegiate athletics landscape.
Scope of Impact
High:The employee will work frequently with AWPAA’s Digital Marketing, Army A Club (Athletics Development), and External Operations leaders. This position will also work with external constituents and agencies in managing a successful ticket sales unit. This position requires the employee to oversee department wide programs and initiatives as outlined in this job description.
Apply NowLevel of Decision-Making
This is a leadership position. This position will oversee direct reports and is charged with making both specified and implied decisions in an ever-changing environment. All decisions will be made based on mission requirements, will align with both the AWPAA and United States Military Academy (“USMA”) missions, will be in the best interest of the athletic department, and will adhere to all applicable rules and regulations. The Assistant Athletics Director, Ticket Sales & Service position will play an integral role in the success of AWPAA, the Ticket Sales unit, and the External Operations area(s).
Success Factors
Success in this position will be evaluated by the Supervisor on the employee’s performance in a variety of areas, including but not limited to Commitment to AWPAA Mission, Vision and Values; and supporting the AWPAA Strategic Plan and Priority Results.
Essential Duties and Responsibilities
20% Team Leadership
50% Sales & Customer Experience Operations
20% Customer Relationship Management Platform:
5% Partner Relationship Management:
5% Other Duties as Assigned
Supervisory Responsibilities
Work Conditions & Physical Requirements
Perform duties in a fast-paced, ever-changing work environment.
Required Qualifications
Preferred Qualifications
Additional Eligibility Requirements
Pay Range
$60,000 - $65,000
This job posting contains a pay range, which represents the range of salaries that AWPAA believes, in good faith, at the time of this posting that it might be willing to pay for the posted position. AWPAA expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would AWPAA consider paying a salary or rate near the higher end of the range.
About Us
USMA is renowned as the world’s preeminent leadership development institution. Located on the banks of the Hudson River in West Point, NY, it is approximately one hour from New York City. The mission of USMA is "to build, educate, train, and inspire the Corps of Cadets to be commissioned leaders of character committed to the Army Values and ready for a lifetime of service to the Army and Nation." This position will be housed within the AWPAA, which is a non-profit corporation organized to manage and support the 30 intercollegiate athletic programs at the Academy. The AWPAA mission is to recruit, educate, train and inspire leaders of character who are committed to the Army Values through an extraordinary NCAA Division I athletic experience.
Equal Opportunity Employer
AWPAA is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis protected by law.
Black, Indigenous, and People of Color (“BIPOC”), women, and members of the LGBTQIA+ communities are encouraged to apply. Applicant qualifications are considered without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis protected by law.
Disclaimer Statement
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Person | Role |
---|---|
Charissa Conley | Director, Ticket & Business Operations |
Madeline Menzie | Director of Ticket Sales & Service |
Nicholas Jackson | Associate Director, eCommerce & Ticket Operations |
Patrick Kennedy
Departing
|
Assistant Director, Ticket Sales |
Troy Stein | Assistant Director, Ticket Sales |
Naim Sinanaj | Assistant Director, Ticket Sales |
Craig Bartnicki | Assistant Director, eCommerce & Ticket Operations |
Person | Role |
---|---|
Matt Faulkner | Assistant Athletics Director - Digital & Social Strategies |
Eric Szczepinski | Assistant Athletics Director, Athletic Communications |
Mady Salvani | Assistant Director, Research and Special Reports |
Conor McCorry | Senior Assistant Director, Athletics Communications |
Alex Funderburke | Assistant Director, Athletic Communications |
Emily Swanson
Departing
|
Assistant Director, Athletics Communication |
Austin Pert | Assistant Director, Athletic Communications |
Person | Role |
---|---|
Andrew Sahawneh | Sr. Director, Marketing and Fan Engagement |
Rich DeMarco | Associate Athletics Director - Broadcasting and Licensing |
Mike Richard | Assistant Athletics Director - Revenue Strategy |
Brett Rorie | Assistant Athletics Director - Creative Video |
Austin McClain | Assistant Athletics Director, Marketing & Fan Engagement |
Ethan Lounsbury
Departing
|
Associate Director - Digital Marketing |
Patrick Johnson | Assistant Director, Marketing & Fan Engagement |
Person | Role |
---|---|
Madeline Menzie | Director of Ticket Sales & Service |
Charissa Conley | Associate Director of Ticket Sales and Operations |
Caroline Miltenberger | Assistant Director, Ticket Sales |
Patrick Kennedy | Assistant Director, Ticket Sales |
Troy Stein | Assistant Director, Ticket Sales |
Person | Role |
---|---|
Matt Faulkner | Assistant AD/Digital & Social Strategies |
Eric Szczepinski | Director, Athletics Communications (Football, Rifle) |
Mady Salvani | Assistant Director/ Director of Research and Special Reports |
Conor McCorry | Senior Assistant Director, Athletics Communications |
Alex Funderburke | Assistant Director, Athletic Communications |
Emily Swanson | Assistant Director, Athletics Communication |
Alexis Tomassi | Assistant Director, Athletic Communications |
Person | Role |
---|---|
Rich DeMarco | Associate AD/Broadcasting and Licensing |
Mike Richard | Assistant AD/Digital Marketing |
Andrew Sahawneh | Sr. Director, Marketing and Fan Engagement |
Tim Bautista | Assistant Athletics Director - Marketing & Fan Engagement |
Brett Rorie | Assistant Athletics Director - Creative Video |
Ethan Lounsbury | Assistant Director - Digital Marketing |
Patrick Johnson | Assistant Director, Marketing and Fan Engagement |
Person | Role |
---|---|
Scott Robson | Associate AD - Marketing & Ticketing |
Scott Jackman | Director of Ticket Sales |
Charissa Conley | Associate Director of Ticket Sales and Operations |
Bianca Gureralp | Associate Director, Ticket Operations |
Anissa Calderon | Assistant Director, Ticketing & Marketing |
Austyn Finnk | Assistant Director, Ticket Sales |
Justin Coyle | Assistant Director, Ticket Sales |
Tyler Trieste | Assistant Director, Ticket Sales |
Person | Role |
---|---|
Matt Faulkner | Assistant AD/Digital & Social Strategies |
Chris Perry | Assistant AD/ Audio Video |
Derick Thornton | Assistant Athletics Director - Athletics Communications (ADMIN, MBB, MLAX, T&F/XC, MTEN) |
Mackenzie Collyer | Assistant Director, Athletic Communications (WBB, VB, WRUGBY, SB, MGYM) |
Meg Ellis | Senior Assistant Director, Athletic Communications |
Zack Daly | Assistant Director of Multimedia/Broadcasting |
Mady Salvani | Assistant Director/ Director of Research and Special Reports |
Person | Role |
---|---|
Rich DeMarco | Associate AD/Broadcasting and Licensing |
Scott Robson | Associate AD - Marketing & Ticketing |
Mike Richard | Assistant AD/Digital Marketing |
Tim Bautista | Assistant Athletics Director - Marketing & Fan Engagement |
Brett Rorie | Assistant Athletics Director - Creative Video |
Mark Springett | Associate Director, Marketing |
Frank Shala | Assistant Director for Creative Media |
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