Assistant/Associate Director -- Facilities & Operations

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

The Assistant Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and daily operations of selected facilities, including but not limited to the ice rink. This position reports to the Assistant Director of Athletics for Facilities & Operations.

Job Description

Major Areas of Responsibility

• Facility Maintenance, particularly maintenance of ice rink surface, boards, glass system and equipment.

• Event Operations, including Event and Crowd Management, Venue set-up and breakdown, Coordination of visiting teams and officials, and Implementing emergency plans and procedures

• Student worker scheduling

• Part time employee scheduling

• Overseeing all outside athletic rentals of assigned spaces

• Assist in the coordination and execution of conference and NCAA championships

• Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports. Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served

• While under direction of the Assistant Director of Athletics - Facilities & Operations works effectively as a liaison between various departments to ensure that services, quality and costs are balanced. Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.

• Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes.  Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.

At Holy Cross, we are focused on creating a world-class workforce by attracting and retaining employees dedicated to fostering a culture of professionalism, pride, mutual trust, and respect—one that values appreciation and recognition, empowering each of us to flourish both individually and collectively. We seek candidates who are inspired by our mission and values, and who are eager to make a meaningful difference on our campus. Learn more about Life at Holy Cross here.

The Assistant Director - Facilities and Operations position is an integral part of the Athletic Staff, overseeing facility management and daily operations of selected facilities, including but not limited to the ice rink. This position reports to the Assistant Director of Athletics for Facilities & Operations.

Job Description

Major Areas of Responsibility

• Facility Maintenance, particularly maintenance of ice rink surface, boards, glass system and equipment.

• Event Operations, including Event and Crowd Management, Venue set-up and breakdown, Coordination of visiting teams and officials, and Implementing emergency plans and procedures

• Student worker scheduling

• Part time employee scheduling

• Overseeing all outside athletic rentals of assigned spaces

• Assist in the coordination and execution of conference and NCAA championships

• Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports. Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served

• While under direction of the Assistant Director of Athletics - Facilities & Operations works effectively as a liaison between various departments to ensure that services, quality and costs are balanced. Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.

• Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes.  Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.

• Oversee all staff including scheduling, hiring and training staff. Recruit, hire, train and manage direct reports that may consist of interns, volunteers and students.  Complete appropriate communications to ensure goals, objectives and expectations are communicated and completed in alignment with the overall College mission, division and department.

• Other duties as assigned by the Assistant Director of Athletics - Facilities & Operations

Minimum Qualifications

• Bachelor’s degree; Minimum of 1-3 years of experience with athletic event/facility management/operations

• Demonstrated knowledge of NCAA rules and regulations;

• Demonstrated ability to identify and resolve problems efficiently, effectively and independently;

• Ability to multitask, detail oriented and ability to work with diverse group of staff members

• Strong customer service with the ability to troubleshoot and handle pressure situations

• Ability to thrive in a diverse, fast paced student athlete service driven environment in a collegiate setting; Willing to work nights, weekends and holidays.

Preferred Qualifications

• Master’s degree in related field; Previous Division I intercollegiate athletic experience in event and facility management

• Minimum of 2 – 4 years of experience with ice rink management and operations; Basic knowledge of Zamboni preventive maintenance and operation;

• Past experience maintaining a quality ice surface.

Core Competencies

• Dependability

• Flexibility

• Service Oriented

• Excellent Written & Verbal Communication

• Proficient Problem Solving

• Understands Risk Management

• Excellent Innovation/Creativity

• Strong Teamwork & Team Facilitation

• Strong Interpersonal Skills

• Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment.

Salary: The salary range for the Assistant/Associate Director -- Facilities & Operations is $48,000 - $60,0000 commensurate with experience and qualifications.

Weekly Hours:

40

Annual Work Schedule:

Application Instructions

An updated resume and cover letter are required as a part of your internal application. In your cover letter, please reflect on how your professional and personal values align with theMission of the College of the Holy Cross to form individuals of integrity and purpose who are committed to the flourishing of all.

Applications will be accepted until the position is filled. However, priority consideration will be given to applications submitted within 30 days of the posting date.

Additional Information
To review our generous benefits options, please review our detailed informationhere or check out ourBenefits at a Glance. 

The College also provides reasonable accommodations to qualified individuals with disabilities during the hiring process in compliance with law. Please contact Human Resources for questions or to request an accommodation via email at hr@holycross.edu, or by calling 508-793-3391. 

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.

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