Assistant Athletic Director/General Manager, Sales & Service (Internal Employment Opportunity)

EXPIRED

Position Details

Position Information

Department

Intercolleg Athletics (YIA)

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Position Details

Position Information

Department

Intercolleg Athletics (YIA)

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Position Title

Manager 1-Ext Relations

Job Title

Assistant Athletic Director/General Manager, Sales & Service (Internal Employment Opportunity)

Appointment Type

Professional Faculty

Job Location

Corvallis

Benefits Eligible

Full-Time, benefits eligible

Job Summary

This is an Internal Employment Opportunity The Athletic Department is seeking an Assistant Director/General Manager, Sales & Service . This is a full-time (1.00 FTE), 12-month, professional faculty position. The mission of the OSU Department of Athletics is to Go Build Excellent, Authentic, Visionary Student-Athletes (GO B.E.A.V.S.). The Assistant AD/GM, Sales & Service reports to the Senior Associate Athletic Director for External Operations and is responsible for creating a comprehensive sales and service strategy. Responsible for strategies in the areas of premium seats, season tickets, all other ticket products, parking, and creative revenue generation opportunities. Oversight of the use of data analytics as a tool for maximizing revenue generation. Provides supervision and leadership to assigned staff within the sales team. Contributes to the leadership, development, and execution of the athletic department’s strategic plan.

Why OSU?

Working for Oregon State University is so much more than a job!Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.FACTS:• Top 1.4% university in the world• More research funding than all public universities in Oregon combined• 1 of 3 land, sea, space and sun grant universities in the U.S.• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties• 7 cultural resource centers that offer education, celebration and belonging for everyone• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates• 35k+ students including more than 2.3k international students and 10k students of color• 217k+ alumni worldwide• For more interesting facts about OSU visit: https://oregonstate.edu/aboutLocations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.Total Rewards Package:Oregon State University offers a comprehensive benefits package with benefits eligible positions that is designed to meet the needs of employees and their families including:• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. • Free confidential mental health and emotional support services, and counseling resources.• Retirement savings paid by the university.• A generous paid leave package, including holidays, vacation and sick leave. • Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Key Responsibilities

40 % Sales & Revenue Generation Works collaboratively with Senior Associate AD, External and Assistant AD Ticket Operations to determine and then execute sales and renewal strategy for all ticketed sports. Maintains a book of premium accounts to manage directly. Works collaboratively with OSU Foundation on gifts related to premium seat capital projects. Manages the production and delivery of premium seat usage agreements. Manages premium seat upgrade process through internal and season ticket holder communications utilizing OSU Athletics Beaver Points System. Develops the communication calendar and strategy specifically for premium accounts and works collaboratively with OSU Marketing to develop communication calendar for general sales cycle. Works collaboratively with Senior Associate AD, External, Assistant AD Ticket Operations, and Director of Marketing to develop communication plans surrounding annual sales cycles, including email marketing activations, social pushes, and direct sales team communications. Actively pursues single game sales of unsold premium inventory to generate additional revenue. Participates in meetings designated for the purpose of ideating creative revenue generation concepts. Works with the Assistant AD, Ticket Operations to make recommendations on new products and/or pricing adjustments with the intent of generating revenue and/or providing a new experience. 30 % Service Conducts pre-season meetings with OSU Facilities and Event Management, and other meetings as required, to confirm premium spaces are prepared properly prior to guest arrival. Oversees premium seat relationship with OSU Athletics concessionaires. Oversees relationship with contracted security staff to ensure premium spaces are monitored in a professional manner and in support of area hosts. Supports Athletic Department priorities in executing gameday engagements between premium seat donors, university leadership, deans, and directors. Establishes seasonal survey calendar to understand areas of success and improvement for guests, within survey calendar, increase fan experience efforts with survey data captured. Has the authority to determine which inbound service needs from premium accounts in portfolio will be handled directly or delegated to a team member. 30% Leadership Is the supervisor of record for the position of Director of Data & Analytics. Functions as the on-site manager of third-party sales and service team and is the primary liaison to the third-party sales company and their leadership team. In collaboration with the third-party ticket sales staff, oversees the distribution of all accounts and sales leads for the sales team members and works closely with the Director of Data and Analytics to determine a fair and reasonable distribution of accounts. Provides supervision and leadership for the premium service student team and manages or delegates the recruitment, hiring, training and game day duties for this team. Oversees and determines which game day related service tasks are delegated to the appropriate staff/students (examples: Distribute donor guest passes prior to games, wine lockers, account IT needs, suite cosmetic updates, deliveries, etc.). Functions as the budget authority for sales. Actively participates in external leadership and senior staff meetings.

What You Will Need

Bachelor’s degree in Business, Sport Management, Marketing or related field. Three (3) years of experience in development, events, or athletic ticket sales. Properly document and follow donor communications within customer relationship management (CRM) and athletics ticketing software. Manage and exceed expectations in hospitality settings Understand tax laws in relation to college athletics premium seats Experience with Microsoft Office Suite Work within a professional environment with enthusiasm while maintaining attention to detail Communicate with strong interpersonal skills Provide positive and effective customer service that supports the Athletic Department, Our Beaver Nation, and the OSU Foundation operations Ensure that the confidentiality and dignity of the donor and donor information is always maintained Work collaboratively with internal and external partners to effectively resolve issues A demonstrable commitment to promoting and enhancing diversity This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

.

Working Conditions / Work Schedule

Some evening, weekend and holiday work required

Pay Method

Salary

Pay Period

1st through the last day of the month

Pay Date

Last working day of the month

Recommended Full-Time Salary Range

Salary is commensurate with skills, education and experience.

Link to Position Description

https://jobs.oregonstate.edu/position...

Posting Detail Information

Posting Number

P07514UF

Number of Vacancies

1

Anticipated Appointment Begin Date

12/04/2023

Anticipated Appointment End Date

Posting Date

11/14/2023

Full Consideration Date

Closing Date

11/21/2023

Indicate how you intend to recruit for this search

Competitive / Internal

Special Instructions to Applicants

This is an Internal Employment Opportunity.When applying you will be required to attach the following electronic documents: 1) A resume/CV; and 2) A cover letter indicating how your qualifications and experience have prepared you for this position. You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.You will also be required to answer two supplemental questions in the application process regarding your IAWP status.An Individual Associate with a Prospect (IAWP) is any person who maintains (or directs others to maintain) contact with a Prospective Student-Athlete (PSA), the PSA’s relatives or legal guardians, or coaches at any point during the PSA’s participation in Football or Basketball, and whose contact is directly or indirectly related to either the PSA’s athletic skills and abilities or the PSA’s recruitment by or enrollment in an NCAA institution. This definition includes, but is not limited to, parents, legal guardians, handlers, personal trainers, mentors and coaches. Coaches or employees at collegiate institutions may also be considered IAWPs for PSAs that they recruit. Answers to the questions must be truthful. False or misleading answers could result in termination or disqualification from eligibility for any employment at Oregon State University. For additional information please contact: Sara Elcano at sara.elcano@oregonstate.eduOSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire.This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. Offers of employment are contingent upon meeting all minimum qualifications including the criminal history check requirement.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Oregon State University Athletics is committed to promoting diversity and equity in all that we do. In your experience, how have you showed a demonstrated commitment to diversity and inclusion? Give specific examples of how you have been involved with personnel, programs or other initiatives that show a demonstrated commitment to these principles.

(Open Ended Question)

1. * Please explain if you are an IAWP for any high school PSA, two-year junior college PSA, four year college transfer PSA, or any other OSU recruit in the sports of Football or Men’s or Women’s Basketball. If yes, please explain. If no, put N/A.

(Open Ended Question)

1. * Please explain if you are an IAWP for any current OSU student-athlete in their first two years of enrollment at OSU in the sports of Football or Men’s or Women’s Basketball? If yes, please explain. If no, put N/A.

(Open Ended Question)

1. * Internal employment opportunities are filled from within the institution by candidates who are current, or recent, members of the OSU Community. Please indicate how you meet this criterion. See: http://hr.oregonstate.edu/jobs/oeshtx... for details.

(Open Ended Question)

Documents Needed to Apply

Required Documents 1. Resume 2. Cover Letter Optional Documents 1. Verification of Veteran Status ONLY (do not upload any other documentation to this field)

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