Assistant Athletic Director, Ticket Operations/Customer Service (Athletics)

Assistant Athletic Director, Ticket Operations/Customer Service (Athletics)

Posting Number

req20523

Department

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Assistant Athletic Director, Ticket Operations/Customer Service (Athletics)

Posting Number

req20523

Department

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Administration and Athletics

Department Website Link

arizonawildcats.com

Location

Main Campus

Address

1 National Championship Drive, Tucson, AZ 85721 USA

Position Highlights

The Athletics Department is dedicated to excellence in collegiate sports, building a modern model of intercollegiate athletics fostering a culture of integrity, innovation, and student-athlete success.

The University of Arizona's Department of Intercollegiate Athletics is seeking an experienced ticket operations professional for the position of Assistant Athletic Director, Ticket Operations and Customer Service. This position will develop and implement ticket operation strategies and best practices for managing ticket purchases. This position shall manage the day-to-day operations of the ticket operations department.

This position requires the ability work a flexible schedule, including nights and weekends, and travel as needed.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .

Duties & Responsibilities

Manage daily operations of the ticket office for twenty-two sports, advising staff and ensuring they are prepared to handle customer relations concerns, issues, and questions.

Ensuring the staffing of the ticket office during normal business hours is prepared and trained.

Oversee equipment to ensure performance is at an optimal level. Managing vendor contracts, overseeing repairs and upgrades to maximize the use of equipment.

Oversee hiring and training for staff, establish and communicates performanceexpectations and conducts performance evaluations.

Maintaining an accurate record of tickets to athletic events, receipts, and disbursements.

Work with leadership on sales projections and balance them against sales numbers for each event. Project sales needs to meet revenue goals. Implement and manage these goals.

Oversight and management of ticket deposits within Paciolan system and Business Office. Ensure deposits are verified and accurate in achievement of annual goals for each sport.

Review current standards, processes and policies. Make suggestions for improvements to meet revenue goals.

Collaborate with multiple departments including Development, Ticket Sales, and Marketing on ticket sales plans, strategy, and timelines for twenty-two sports.

Prepares needs assessments, recommends improvements, solutions, and recommends strategies for optimization of departmental goals and objectives.

Recommends appropriate staffing needs for twenty-two sports in accordance with goals and objectives of leadership in various units.

Coordinating the design, layout and purchase of season tickets to individual game tickets.

Organizing and coordinating ticket mailings.

Coordinating all seat assignments and assigning seat locations to patrons.

Oversee NCAA Championship event ticket distributions in accordance with established departmental, institutional, and NCAA regulations.

Oversight of Recruit ticket allocations to ensure established departmental, institutional, and NCAA regulations are adhered to at all times.

Additional duties as assigned.

Knowledge, Skills and Abilities:

Meticulous attention to detail.

Ability to multi-task with frequent interruptions.

Effective and authoritative decision making skills.

Excellent communication skills and the ability to effectively express ideas verbally and in writing.

Ability to lead self and others in an effort to achieve goal-oriented results, such as increased ticket sales.

Dedication and motivation to initiate, lead and support value-added projects.

Knowledge of position related NCAA and Conference rules and compliance.

Demonstrated organizational skills, including the ability to plan, establish priorities and successfully manage multiple priority projects.

Demonstrated ability to develop and maintain positive interpersonal relations.

Demonstrated ability to communicate effectively with individuals at all organizational levels, and project a positive, professional attitude.

Skill in developing and maintaining good working relationships.

Demonstrated extensive knowledge of the Paciolan Ticketing System.

Minimum Qualifications

Bachelor's degree or equivalent advanced learning attained through professional level experience required.

Three years of related work experience or equivalent combination of education and workexperience required.

Preferred Qualifications

Master's degree.

Direct experience within Division 1 collegiate athletic ticket operations.

FLSA

Exempt

Full Time/Part Time

Full Time

Number of Hours Worked per Week

40 + nights and weekends

Job FTE

1.0

Work Calendar

Fiscal

Job Category

Athletics

Benefits Eligible

Yes - Full Benefits

Rate of Pay

$65,687 - $85,393

Compensation Type

salary at 1.0 full-time equivalency (FTE)

Grade

9

Compensation Guidance

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Grade Range Minimum

$65687

Grade Range Midpoint

$85393

Grade Range Maximum

$105099

Career Stream and Level

M1

Job Family

Athletics Admin

Job Function

Athletics

Type of criminal background check required:

Name-based criminal background check (non-security sensitive)

Number of Vacancies

1

Target Hire Date

Expected End Date

Contact Information for Candidates

Tony Daniel | tonydaniel@arizona.edu

Open Date

9/9/2024

Open Until Filled

Yes

Documents Needed to Apply

Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant

Please submit Resume, Cover Letter, and the answers to the following questions as the Additional Document. Thank You.

1. Describe your knowledge and understanding of NCAA and Big-12 rules and regulations, as they pertain to recruitment and regulations?

2. Please list below any experience you have had since 2015 with high school or college student-athletes. This includes working or volunteering in any capacity with a high school, AAU, sports club, junior college or 4-year institution student-athlete, athletics team or department.

3. Applicants for this position are subject to the following NCAA Bylaws 11.4.2, 11.4.2.1, 11.4.2.2, 11.4.3, 11.4.3.1, 11.4.3.2, 11.4.4, 11.4.4.1, and 11.4.4.2. You may be asked about these Bylaws in an interview, and you may be asked to sign a future affirmation confirming the same prior to or upon your employment by The University of Arizona, if you are selected for employment. Do you understand that by submitting your application for employment you are affirming that you have read these Bylaws, and that such Bylaws would not preclude your employment by The University of Arizona?

4. Are you the parent, coach, relative or guardian of a prospective student-athlete (i.e., student in 9-12 grade or 7–12 grade for men’s basketball or junior college student) in the sport of men’s basketball, women’s basketball or football or have any other type of association with any prospective student-athlete in the sports of men’s basketball, women’s basketball or football? If yes, please explain.

5. Is your potential employment within the athletic department conditioned upon the enrollment of any prospective student-athlete (i.e., student in 9-12 grade, 7–12 grade for men’s basketball or junior college) in the sport of men’s basketball, women’s basketball or football? If Yes, please explain.

6. Do you understand that failure to disclose any information related to your affiliation with a prospective student-athlete (student in 9-12 grade, 7-12 grade for men’s basketball or junior college) in the sports of football, men’s basketball or women’s basketball might render your application ineligible for consideration?

Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

Notice of Availability of the Annual Security and Fire Safety Report

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

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