Assistant Athletic Director - Ticketing & External Operations

Nature of Work: The Assistant Director Athletic under the direction of an Associate Director or above, plays an integral role in the design, development, implementation and interpretation of departmental processes and/or programs.

Typical Responsibilities: Advise and assist in planning, directing and reporting of the activities of one or more functional areas within a department.Contribute to the short and long term vision and planning for the department. Assist in developing and/or managing the implementation of policies, processes, and training. Serve in an advisory capacity, providing coaching and consultation with student athletes on academic, athletic, social and personal issues. Develop proposals, recommendations and reports for senior leadership. Interpret laws, rules, policies & procedures and ensure complianceDuring declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; or (c ) 8 years of direct experience.

 

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Nature of Work: The Assistant Director Athletic under the direction of an Associate Director or above, plays an integral role in the design, development, implementation and interpretation of departmental processes and/or programs.

Typical Responsibilities: Advise and assist in planning, directing and reporting of the activities of one or more functional areas within a department.Contribute to the short and long term vision and planning for the department. Assist in developing and/or managing the implementation of policies, processes, and training. Serve in an advisory capacity, providing coaching and consultation with student athletes on academic, athletic, social and personal issues. Develop proposals, recommendations and reports for senior leadership. Interpret laws, rules, policies & procedures and ensure complianceDuring declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.

Required Qualifications: This position requires either (a) Master’s degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; (b) Bachelor’s degree from an acceptable accredited institution in a directly related area of specialization and four years of experience directly related to the job functions; or (c ) 8 years of direct experience.

 

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Ticket Operations
Responsible for the overall direction, management, and supervision of the Athletics Ticket Office.
- Receives and disperses funds, maintains records, and prepares financial reports.

• Manages Ticket promotions, seat assignments, chargebacks, and ticket audits.

• Oversees distribution of tickets to external outlets and contract vendors.

• Build specific seasons, events, and price tables into the ticketing system, including price levels and ticket types.

• Prepare internet sales for season and single tickets with mobile ticket capabilities.

• Coordinate, assist and maintain ticket inventory and account for voided tickets, scrapped and unsold ticket stock for each season.

• Prepare event batches for ticket sales, balance and deposit all funds received from ticket sales and other revenue streams.

• Receives and records incoming revenues.

• Prepares all departmental deposits.

• Contact customer regarding balance due and denied credit card charges.

• Handle ticket problems or issues that may arise for athletic events and any ticketed external events

• Secure safes and ticket offices after work hours.

• Creates and updates various databases used in preparation of management reports, season ticket holder(s), corporate sponsor(s), and other patron databases.

• Manages graduate assistants, game day staff, and student assistants/interns.

• Responsible for working Athletic events.

External Operations

Assist with the overall management and direction of the external operations units, including outbound ticketing efforts, community and campus engagement, and revenue generation. Responsibilities include, but not limited to, the following:

• Develop outbound ticket sales strategies to boost revenue and attendance.

• Increasing revenue streams through sponsorships, ticket sales, licensing, merchandising, and other revenue opportunities.

• Develop and execute plans to drive student attendance and enhance student life experiences.

• Grow royalties through increased number of companies that are licensed to use the UNF brand.

• Assist with the use of social media and new media initiatives to promote the Athletics Department, its programs and events, and its student-athletes. Assist with digital content creation and generating exposure for all 19 teams and 300 student-athletes.

Member of the Athletics external operations team which is responsible for the advancement of the Athletic Departments’ external affairs, brand awareness and enhancement, social media presence, and revenue generation. 
 

The position will accept additional duties and special projects as assigned by the Athletic Director and/or designee.

Marginal Functions:

Active member of the Athletics' external operations team. Attend revenue generation meetings.

Departmental Requirements:

College Athletics experience is preferred. Graphic design experience is preferred. Ability to work as a member of a team with diverse personalities and backgrounds. The successful candidate will also demonstrate excellent verbal and written communication skills; strong computer background with a working knowledge of Microsoft Word, Excel and Adobe software; ability to work with coaches, athletes, students and university administration to complete a wide variety of tasks; ability and willingness to work long hours and weekends when the job requires; must demonstrate a working knowledge of NCAA rules and regulations as it pertains to athletic department personnel.

Supervision Exercised:

Manage all Ticket Office staff, including graduate assistants, part-time employees, student assistants, and interns.

Supervision Received:

Visual, written, oral instructions given by the Associate Athletics Director of Revenue Generation & Community Engagement and Director of Athletics. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.

Level of Public Contact:

Highly visible with fans and donors. Interacts often with fans and donors when selling tickets or handling customer concerns. Interacts with campus constituents regarding matters surrounding the Athletics Ticket Office Operations. Must maintain positive relationships with season ticket holders and fans.

Monetary Responsibility:

Responsible for managing ticket sales and its deposit and accountability. Responsible for all deposits for the Athletics Department. Manage Athletics Ticket operations within the allotted budget. Responsible for properly processing gifts in conjunction with Advancement Services.

Policy-making and/or Interpretation:

Develop and implement policies, procedures, and processes for the Athletic Ticket Office.

Program Direction and Development:

Plays an integral role in the advancement of the Athletic Ticket Office. Part of the external operations team responsible for enhancing the UNF brand and image.

Statement of Responsibility for Confidential Data:

Access to credit card and sensitive donor information as it relates to sales transactions. Donor records and files are confidential. The disclosure of this information could result in loss of faith by donors and jeopardize future income to the University.

 

For more information about this position, please contact Josh Baker at josh.baker@unf.edu.

Department

Athletics, Marketing

Compensation

$55,000.00 to Negotiable Annual

Equal Opportunity

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.

 

This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA ’ s responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in - person training session. For more information concerning the training sessions or CSAs, please contact the University Police Department at (904) 620 - 2800 or the Office of the General Counsel at (904) 620-2828.

 

The holder of this position is responsible for any NCAA and Atlantic Sun Conference bylaws and guidelines that a member of the UNF Athletic Compliance Department provides in addition to all UNF regulations. The individual must also assure that NCAA, Conference and UNF regulations are followed to the best of their knowledge and any violations thereof are reported to UNF Athletic Compliance.

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