Assistant Athletics Director for Ticket Operations

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Thank you for your interest in employment with Louisiana Tech University.

Louisiana Tech University is seeking candidates for an Assistant Athletics Director for Ticket Operations. This is a full-time, 12-month position with benefits and reports to the Senior Associate Athletics Director for Business Strategy/Chief Financial Officer.

Duties and responsibilities:

Thank you for your interest in employment with Louisiana Tech University.

Louisiana Tech University is seeking candidates for an Assistant Athletics Director for Ticket Operations. This is a full-time, 12-month position with benefits and reports to the Senior Associate Athletics Director for Business Strategy/Chief Financial Officer.

Duties and responsibilities:

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• Lead a team responsible for the operations and service of LA Tech season tickets, mini-plans, single-game tickets, group sales, and premium seating areas.
• Subject to the approval of the Sr. Associate AD for Business Strategy/CFO, develop a plan to ensure an optimal number of customer touchpoints are executed and tracked on a daily basis. These touchpoints will include, but not be limited to, phone calls, e-mails, texts, in-person meetings, and other forms of communication regarding ticket renewals, new sales, and other necessary outreach.
• Be a visible presence at LA Tech Athletic events and be comfortable stewarding current relationships and creating new relationships with LA Tech Athletics fans and other stakeholders.
• Build an operations team consisting of post-graduate interns and/or student workers that will pursue a proactive approach to customer service that aggressively seeks solutions to customer-related issues.
• Work in concert with various members of the executive staff as well as the Amplify team to develop a sales plan and ticket promotions to maximize revenues.
• Represent the department at community events and be a member of select community and civic organizations.
• Seek out other opportunities that will enable LA Tech Athletics to positively impact the local community.

Essential Competencies:

• Extroverted personality type with exemplary written and oral communication skills.
• Commitment to handing sensitive information in a confidential manner.
• Proficiency in mining data to identify prospects.
• Demonstrated ability to collaborate successfully with internal and external stakeholder groups.
• Ability to work extended hours that are often outside of the normal business schedule such as evenings, weekends, and holidays and willing to travel when necessary.
• Capable of meeting established deadlines and working on various projects at the same time.
• Knowledge of athletic ticketing sales strategies and/or a network of relationships within the LA Tech and Ruston community is preferred but not required.
• Experience with Ticketmaster/Archtics and/or Paciolan preferred.
• Proficient knowledge of Microsoft Office Suite (Word, Excel, etc.)

Direct Oversight Responsibility: 1 FTE position, 1 post-graduate intern and a team of student workers.

Qualifications include:

• Bachelor’s degree required.
• Master’s degree preferred.
• At least two years of experience working in a similar capacity in college athletics, professional sports, sales, or community relations preferred.

Review of applications will begin immediately and will continue until the position is filled. Any questions may be sent to Hunter Geisman at hgeisman@latech.edu. Salary Range of $55,000-$65,000.

Louisiana Tech is an Equal Opportunity/Affirmative Action/ADA Employer and places a high priority on the creation of an environment supportive of ethnic minorities, women, veterans, and persons with disabilities.

Posting Close Date: This position will remain open until filled.

Please Note: Applications must be completed by 11:59 p.m. on the Job Closing Date to ensure consideration.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the Louisiana Tech University may be required to demonstrate the ability to perform job-related tasks.