Assistant Director of Ticket Operations

About FIU

 

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary

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About FIU

 

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary

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Serves as the game event manager for the Athletic Ticket Sales Department. Responsible for the day-today ticket sales, ticket operations, gameday operations, and customer service. Provides support to ticket operations and game events. May supervise student assistants. 

• Assists with game/event management for all sports programs as it relates to ticket office and sales and will serve as point of contact for visiting teams, officials, security promotions, spirit groups, and the band
• Responsible for day-to-day ticket office needs. Prepares and organizes tickets and other materials for athletic events. Inbound and outbound calls to local community members and ticket holders about information and ticket sales. Sets up athletic venues ticket booths in working order for game days.
• Assists the AD of Ticket Operations with coordinating services with university providers, such as Facilities Management, and external vendors.
• Coordinates game operations logistics, such as preparing ticketing needs prior to gamedays, and assisting with the distribution of tickets to student athletes and visiting teams.
• Process reports & sales through the ticket system Technotic for game days.
• May recommend changes on policy and procedures as necessary.
• Plans and arranges special events and related activities as it relates to ticket sales.
• Creates and distributes tickets for athletic events.
• Adheres to all State of Florida, University, NCAA, Conference USA, and department rules and policies. Reports any known NCAA violations or concerns to the Director of Athletic Compliance and be responsible for the monitoring of any subordinate as it relates to NCAA regulations.
• Assists the Assistant AD of Ticket Operations with gameday operations
• Interprets and implements policies and procedures as they apply to an assigned area.
• Ensures the athletic department is in compliance with all institutional, conference, and NCAA rules and regulations, including the development and implementation of procedures by which compliance will be determined and documented.
• Serves as the merchant account's primary contact or technical contact; Handles sensitive cardholder information and/or processes credit cards transactions for the department/unit; Will have access to a third-party system (software, gateway, etc.) that processes, transmits, and/or stores cardholder information.

Minimum Qualifications

 

Bachelor's degree in an appropriate specialization and two (2) years of experience; OR a Master's degree in an appropriate specialization; OR six (6) years of experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

 

• Previous experience working in a university setting
• Ability to speak Spanish

Job Category

 

Administrative

Advertised Salary

  40,000 - 45,000

Work Schedule

 

• Begin time: 8:30 AM
• End time: 5:00 PM

Pre-Employment Requirements

 

• Fingerprinting Check
• Expanded Background Check

Other Information

 

• Ability to travel locally and nationally.
• Ability to work flexible hours as needed.
• Ability to work occasional evenings, weekends, and holidays.

How To Apply

 

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications". 

_ To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. _

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process.  It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

How To Apply

 

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications". 

_ To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. _

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment.  Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Disclosures

 

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

 

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of  their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

 

_ FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. _

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