Assistant Director of Ticket Operations

EXPIRED

Position Details

Req ID:

req17308

Position Title:

Position Details

Req ID:

req17308

Position Title:

Assistant Director of Ticket Operations

Position Type:

Staff Full-Time

Position Number:

AS8634

OSU Campus:

Stillwater

Department:

Athletics

Location Address:

Oklahoma State University

Stillwater, Oklahoma, 74078

United States

Hiring Supervisor:

Daniel Gish

Hiring Range

(Contingent upon available funding):

0.00 - 0.00, Commensurate with education and experience

Work Schedule:

8 am to 5 pm, nights and weekends for events

Faculty Appt Period:

Job Summary:

Responsibilities include but not limited to all ticketing facets of two or more sports and other ticket programs, including potential travel for preseason and post-season play, Big 12 championships, NCAA Championship events and other responsibilities directed by supervisor. Additional sport specific management duties as designated.

Under supervision of leadership and in collaboration with Sales, POSSE (annual giving), marketing, and Analytics, lead development of ticket pricing, packaging, and key dates such as renewals, on-sales, seat selections, etc. This position will also assist with inbound sales and service during periods of high call or in-person volume.

Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device. The incumbent's salary includes compensation to apply toward the use of their personal cellular device.

Travel required in performing job: In and out of state to work at Athletics events and Department functions as needed.

Events are scheduled after 5pm and on weekends. Special circumstances such as required meetings, travel, ticket/information preparation/distribution may warrant being on duty other than standard work schedule.

Potential for dealing with verbally and physically confrontational individuals. Noise and dust caused by ticket/form printing, tearing, shredding, etc.

Special Instructions to Applicants

A complete application consists of a resume, cover letter, list of professional references and completed IAWP Employment Approval Form which can be found at okstate.com/iawp. Applicants that do not provide all of these materials will not be considered for the position.

Education & Experience

Position Qualifications:

Minimum Qualifications:

Bachelor’s degree in Marketing, Communications, Business Administration or related field.

*Field of Study* Extended experience within industry may be considered as "related field"

One year supervisory, customer service, public relations and/or computer experience

Management, organizational, interpersonal and communication skills.

Customer service skills-communications, problem solving, flexibility, strong phone skills.

Ability to interpret, understand, implement, and manage multiple tasks simultaneously.

Proficiency with computer operations.

Must be able to lift up to 50 pounds.

Must be able to stand up to 3 hours.

Preferred Qualifications:

Master’s degree in Marketing, Communications, Business Administration or related field.

Knowledge of Paciolan software; Experience in Athletic Ticketing

Knowledge of NCAA and Big 12 Conference rules and regulations

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

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