Assistant Director of Ticket Operations

EXPIRED

Posting Details

Job Posting Information

Posting Number

PG193657SP

Internal Recruitment

No

Working Title

Assistant Director of Ticket Operations

Anticipated Hiring Range

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Posting Details

Job Posting Information

Posting Number

PG193657SP

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Internal Recruitment

No

Working Title

Assistant Director of Ticket Operations

Anticipated Hiring Range

Salary commensurate with market and candidate experience

Work Schedule

Monday - Friday, 8:00 am - 5:00 pm with nights, weekends and holidays as needed

Job Location

Raleigh, NC

Department

Athletics Ticket & Event Admin

About the Department

The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University. This position will serve as Assistant Director for Ticketing for North Carolina State University Athletic Department which competes as a NCAA Division 1 team competing in the Atlantic Coast Conference.

Essential Job Duties

The Assistant Director of Ticket Operations will assist with the day-to-day operations of the NC State Athletics Ticket Office. Key responsibilities include but are not limited to: Utilize Paciolan Ticketing Software to manage seasons and events Assist with the management of multiple temporary and part time employees Collaborate with sales and marketing staffs on revenue generating ticket strategies Lead game day ticket operations for designated sports Provide customer service to all donors and fans Help manage internal controls/procedures for Ticket Office Auditing procedures and reports Segregation of duties Safeguarding of funds Paciolan access Primarily responsible for voiding and transferring of tickets Ensure accuracy of Paciolan and eVenue information Evaluate part time staff including office assistants and student workers Assist with allocation of season orders with the Wolfpack Club Assist allocation process for tickets to special events (Bowl games, NCAA Tournaments) Assist with allocation of tickets for away games Maintain visiting team relationships and handle ticket requests Travel as the Ticket Office representative for away games, tournaments, bowl games, etc.

Other Responsibilities

Other duties as assigned by Administration

Qualifications

Minimum Experience/Education

High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Other Required Qualifications

Must have prior athletics ticket office experience Experience overseeing staff and prior customer service experience Expertise with Paciolan or related ticketing software Financial accounting and/or cash handling experience. Excellent communication skills Strong organizational skills Working knowledge of Microsoft Office Strong interpersonal skills Ability to work independently and as a team player Demonstrates creativity within a structured environment and the ability to work non-traditional hours.

Preferred Qualifications

Experience with bar coded and digital tickets. Prior experience working in Division 1 Athletic Ticket Office.

Required License or Certification

n/a

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Recruitment Dates and Special Instructions

Job Open Date

11/08/2023

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

11/15/2023

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Special Instructions

Please be prepared to attach a resume and the contact information for at least 3 professional references.

Position Details

Position Number

00046242

Position Type

SHRA

Position Classification Band Title

Administrative Support Associate

Position Classification Band Level

Journey

Position Classification Salary Range

$31,200 - $50,656

Salary Grade Equivalency

GN04

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Time-Limited Appointment Length (if applicable)

Department Id

100135 - Athletics-ticket & Event Admin

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?

   • NCSU Website
   • Job Alert (automated email from our system)
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Radio / Television Advertisement
   • Professional Organization
   • Higher Education Recruitment Consortium (HERC)
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other

2. (Open Ended Question)

3. * Please select the response below that best describes your experience/education for the Administrative Support Associate position.

   • High school diploma/GED
   • Associate's, Bachelor's, Master's, or Doctorate in any field
   • Did not complete high school but have a combination of high school education and office support experience to equal 4 years (ex. 1 year of high school and 3 years experience)
   • None of the above

4. * Do you have experience with Paciolan or a similar ticketing software?

   • Yes
   • No

5. * If yes, in 2-3 sentences please describe your relevant experience.

(Open Ended Question)

1. * Do you have prior athletics ticket office experience?

   • Yes
   • No

2. * Please describe your relevant prior athletics ticket office experience below.

(Open Ended Question)

1. * The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:

   • A parent/legal guardian of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A relative of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A high school/ college coach who works with football or basketball (men’s or women’s).
   • A strength coach or personal trainer who works with a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • None of the above.

2. * If you checked any of the boxes above (except, None of the above box), please provide details below.

(Open Ended Question)

Application Materials Required

Required Documents 1. Resume 2. Contact Information for References Optional Documents 1. Cover Letter

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