Job Posting Information
PG193657SP
Job Posting Information
PG193657SP
Apply NowNo
Assistant Director of Ticket Operations
Salary commensurate with market and candidate experience
Monday - Friday, 8:00 am - 5:00 pm with nights, weekends and holidays as needed
Raleigh, NC
Athletics Ticket & Event Admin
The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University. This position will serve as Assistant Director for Ticketing for North Carolina State University Athletic Department which competes as a NCAA Division 1 team competing in the Atlantic Coast Conference.
The Assistant Director of Ticket Operations will assist with the day-to-day operations of the NC State Athletics Ticket Office. Key responsibilities include but are not limited to: Utilize Paciolan Ticketing Software to manage seasons and events Assist with the management of multiple temporary and part time employees Collaborate with sales and marketing staffs on revenue generating ticket strategies Lead game day ticket operations for designated sports Provide customer service to all donors and fans Help manage internal controls/procedures for Ticket Office Auditing procedures and reports Segregation of duties Safeguarding of funds Paciolan access Primarily responsible for voiding and transferring of tickets Ensure accuracy of Paciolan and eVenue information Evaluate part time staff including office assistants and student workers Assist with allocation of season orders with the Wolfpack Club Assist allocation process for tickets to special events (Bowl games, NCAA Tournaments) Assist with allocation of tickets for away games Maintain visiting team relationships and handle ticket requests Travel as the Ticket Office representative for away games, tournaments, bowl games, etc.
Other duties as assigned by Administration
Qualifications
High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Must have prior athletics ticket office experience Experience overseeing staff and prior customer service experience Expertise with Paciolan or related ticketing software Financial accounting and/or cash handling experience. Excellent communication skills Strong organizational skills Working knowledge of Microsoft Office Strong interpersonal skills Ability to work independently and as a team player Demonstrates creativity within a structured environment and the ability to work non-traditional hours.
Experience with bar coded and digital tickets. Prior experience working in Division 1 Athletic Ticket Office.
n/a
No
No
Recruitment Dates and Special Instructions
11/08/2023
11/15/2023
Please note that the work history on your resume must also be included in your application.
Please be prepared to attach a resume and the contact information for at least 3 professional references.
Position Details
00046242
SHRA
Administrative Support Associate
Journey
$31,200 - $50,656
GN04
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
1.00
12 Month Recurring
Mandatory - Adverse Weather
Non Mandatory - Emergency Event
No
100135 - Athletics-ticket & Event Admin
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Required fields are indicated with an asterisk (*).
* How did you learn of this opportunity?
(Open Ended Question)
* Please select the response below that best describes your experience/education for the Administrative Support Associate position.
* Do you have experience with Paciolan or a similar ticketing software?
* If yes, in 2-3 sentences please describe your relevant experience.
(Open Ended Question)
* Do you have prior athletics ticket office experience?
* Please describe your relevant prior athletics ticket office experience below.
(Open Ended Question)
* The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:
* If you checked any of the boxes above (except, None of the above box), please provide details below.
(Open Ended Question)
Required Documents 1. Resume 2. Contact Information for References Optional Documents 1. Cover Letter
Person | Role |
---|---|
Brian Simorka |
Assistant AD/Ticket Sales & Services |
Jon Ripper |
Assistant AD/Ticket Operations |
Bill Brewer |
Director of Ticket Operations |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Patrick Gotimer |
Director of Ticket Sales |
Jake Van Dam |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Jill Handlon |
Director of Olympic Athletic Equipment |
Person | Role |
---|---|
Bryan Hines |
Director of Facility Management & Operations |
Tim O'Daniel |
Director of Facility Management & Operations |
Christopher Norris |
Director of Facility Management & Operations |
Derek Liles |
Director of Turf Grounds & Management |
Chad White |
Assistant Director of Turf & Grounds Management |
Daryl Liles |
Assistant Director of Turf & Grounds Management |
Timothy Hardin |
Assistant Director of Facility Management & Operations |
Dustin Hendricks |
Assistant Director of Turf Grounds & Management |
Person | Role |
---|---|
Jon Ripper |
Assistant AD/Ticket Operations |
Brian Simorka |
Assistant AD/Ticket Sales & Services |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Hailey Iandiorio |
Assistant Director of Ticket Operations |
Bill Brewer |
Assistant Director of Ticket Operations |
Jake Van Dam |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Jill Handlon |
Director of Olympic Athletic Equipment |
Person | Role |
---|---|
John Portland |
Senior Associate AD/Operations & Capital Projects |
Bob Erickson |
Assistant AD/Facilities, Operations & Capital Projects |
Bryan Hines |
Director of Facility Management & Operations |
Derek Liles |
Director of Turf Grounds & Management |
Christopher Norris |
Director of Facility Management & Operations |
Nelson Smith |
Assistant Director of Facility Management & Operations |
James Bowling |
Assistant Director of Facility Management & Operations |
Brandon Wilson |
Assistant Director of Facility Management & Operations |
Person | Role |
---|---|
Colin Hargis |
Senior Associate AD/Marketing and Ticket Services |
Jon Ripper |
Director of Ticket Operations |
Erick Batts |
Director of Seating Rights, Parking & Tickets |
Brian Simorka |
Director of Ticket Sales & Services |
Bill Brewer |
Assistant Director of Ticket Operations |
Hailey Iandiorio |
Assistant Director of Ticket Operations |
Person | Role |
---|---|
Jill Handlon |
Director of Olympic Athletic Equipment |
Person | Role |
---|---|
John Portland |
Senior Associate AD/Facilities, Operations & Capital Projects |
Ray Brincefield |
Assistant AD/Facilities |
Bob Erickson |
Assistant AD/Facilities, Operations & Capital Projects |
Tim O'Daniel |
Director of Facilities & Operations |
Derek Liles |
Director of Athletic Turf |
Brandon Wilson |
Assistant Director of Facilities & Operations |
Chad White |
Assistant Director of Turf & Grounds |
Adam McFoy |
Assistant Director of Turf & Grounds |
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