Assistant Director of Ticket Operations

EXPIRED

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Closing Date:

06/14/2024

Type of Position: Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type:

View Full Description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

Apply Now

06/14/2024

Type of Position: Professional Staff - Project/Program Administration

Workstudy Position:

No

Job Type: Fixed Duration of Project/Grant (Fixed Term)

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department: Ticket Operations

Department's Website:

https://arkansasrazorbacks.com/
https://www.youtube.com/watch?v=j9ihI...

Summary of Job Duties: The Assistant Director of Ticket Operations will independently engage, interact, and correspond with existing/potential donors and season ticket holders on issues such as seating (including priority seating), parking allocation, adjustments, and other related issues, all with the goal of cultivating ticket-related sales. This position not only involves overseeing ticket sales, but also managing ticket inventory, coordinating with internal departments and external vendors, and ensuring a smooth and efficient ticketing experience for customers. The Assistant Director will serve as primary ticket office liaison for Baseball amongst other assigned sports as liaison with customers as it relates to annual renewals, ticket allocation, and oversight of ticket distribution. This position will require travel with sports as needed and is designated as weather/event essential.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree from an accredited institution of higher education

• At least one year of ticket operations or ticket sales experience

• Experience with customer service operations related to ticketing, including addressing inquiries, resolving issues, and ensuring customer satisfaction

Preferred Qualifications:

• Bachelor's degree in business, hospitality, or a related field

• Experience with Paciolan ticketing software to manage ticket sales and inventory

Knowledge, Skills, & Abilities:

• Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position

• Excellent communication skills and clearly communicate project goals to all members of the ticket office and external division

• Proven ability to balance multiple projects simultaneously while meeting tight deadlines

• Ability to work and interact with staff, faculty, and student-athletes

• Ability to work extended hours, holidays, and weekends as needed

• Ability to travel to away sporting events as needed

Additional Information:

This position is renewable annually based on continued need for the position, availability of funding, and satisfactory job performance.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Krista Hoover, Senior HR Partner - Athletics, kristah@uark.edu, 479-575-4647

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/U...

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

To qualify for Veterans Preference consideration, you must attach documentation of Proof of Veterans Status.

Pre-employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity: N/A

Frequent Physical Activity: Manipulate items with fingers, including keyboarding

Occasional Physical Activity: Talking

Benefits Eligible: Yes

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