Assistant Director of Ticket Operations

Department: Intercollegiate Athletics
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA03-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

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Department: Intercollegiate Athletics
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA03-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

Apply Now

June 13, 2024; position open until filled

Special Instructions to Applicants

Please provide a resume that clearly outlines relevant work history, including dates of employment and educational background. These details are crucial in evaluating whether applicants meet the qualifications for the position.

Department Summary

The University of Oregon Department of Intercollegiate Athletics will provide an outstanding collegiate experience to our student-athletes while enabling them to pursue excellence in the classroom, the community, and their lives while competing at the highest level in their chosen sport.

Position Summary

The Assistant Director of Ticket Operations oversees and manages ticketing for soccer, lacrosse, and acrobatics and tumbling seasons. They are responsible for event creation, sales, post-event reconciliation, and collaboration with other departments to ensure the success of events. They also hire, train, supervise, evaluate, and discipline student worker staff to meet customer service demands and implement a training schedule.

The Assistant Director ensures the successful staffing of events and provides ticket reports and sales trends for supervised sports, as well as prepares event settlements. They strategize with ticket office directors on day-to-day activities and are the primary point of contact for all cash handling and corresponding financial deposits. The Assistant Director also provides daily customer service, including, but not limited to monitoring inbound emails and assisting students with customer interactions. Additionally, they provide gameday and fulfillment support as needed for football and select men’s and women’s basketball events and aid in allocating season tickets and annual donations for other Oregon sports. Work may often be performed outside of “normal business hours” on nights and weekends to assist with events, promoters, and finalizing ticket situations.

The Assistant Director of Ticket Operations is also responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department, including adherence to all department policies and procedures, as well as the rules and regulations of the University of Oregon, Big Ten Conference, and the NCAA.

Minimum Requirements

• Bachelor’s degree.
• One year of collegiate or professional ticket operations and/or experience within higher education.

Professional Competencies

• Excellent organizational, customer service, and communication skills.
• The successful candidate will have the ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Current knowledge of NCAA rules.

Preferred Qualifications

• Bachelor’s degree in business, accounting, marketing, or a related field.
• Ticket office experience at a Division I athletic institution.
• Ticketmaster ticketing software experience.
• Donor-based priority seating program experience.
• Photoshop or InDesign experience.
• Supervision experience.

FLSA Exempt: Yes

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All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.

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