Assistant Director of Ticket Operations

EXPIRED

Department: Intercollegiate Athletics
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA03-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

Department: Intercollegiate Athletics
Appointment Type and Duration: Regular, Ongoing
Salary: Commensurate with experience
Compensation Band: OS-OA03-Fiscal Year 2023-2024
FTE: 1.0

Application Review Begins

November 29, 2023; Position open until filled

Special Instructions to Applicants

Please provide a current resume that clearly demonstrates experiences and dates of required qualifications.

Department Summary

The University of Oregon Department of Intercollegiate Athletics provides an outstanding collegiate experience to our student-athletes while enabling them to pursue excellence in the classroom, the community, and their lives while competing at the highest level in their chosen sport.

Position Summary

The Assistant Director of Ticket Operations is responsible for the oversight, management, and ticketing of women’s basketball and baseball season-ticketed sports. This position will also serve as the secondary contact with arena staff and ticket promoters regarding tickets for all concerts and special events at Matthew Knight Arena. The Assistant Director will hire, train, schedule, supervise, evaluate, and discipline 16 student workers to meet customer service demands. They will implement a training schedule for staff and ensure successful staffing of events.

Responsibilities will include:
• building seating maps
• scaling and re-scaling the house ticket diagram depending on demand
• providing ticket reports and sales trends
• attending to ticket holds in all categories
• preparing and finalizing event settlements
• strategizing with directors on day-to-day office activities
• allocating season tickets
• annual donation solicitation

This work requires the position to be available outside of “normal business hours” on some nights and weekends to assist events and promoters and finalize ticket situations.

This position is responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department, including adherence to all department policies and procedures, as well as the rules and regulations of the University of Oregon, Pac-12 Conference, and the NCAA.

Minimum Requirements

• Bachelor’s degree or equivalent experience.
• One year of ticket office experience.

Professional Competencies

• Excellent organizational, customer service and communication skills.
• Ability to work effectively with faculty, staff, and students from a variety of diverse backgrounds.
• Current knowledge of NCAA rules.

Preferred Qualifications

• Bachelor’s degree in business, accounting, marketing, or related field.
• Ticket office experience at a Division I athletic institution.
• Ticketmaster ticketing software experience.
• Donor-based priority seating program experience.
• Photoshop or InDesign experience.
• Supervision experience.

FLSA Exempt: Yes

All offers of employment are contingent upon successful completion of a background inquiry.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.

UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.