Assistant Director of Ticket Operations

EXPIRED

Posting Details

Posting Details

Posting Number

S11513P

Working Title

Assistant Director of Ticket Operations

Department

Athletics-Ticket Office

About the University of Georgia

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Posting Details

Posting Details

Posting Number

S11513P

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Working Title

Assistant Director of Ticket Operations

Department

Athletics-Ticket Office

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education.

UGA

is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton.

UGA

employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the

UGA

Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type

External

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

Typical business hours of Monday – Friday, 8:00 AM to 5:00 PM. Ability to work some nights and weekends. Ability to travel.

Advertised Salary

Commensurate with experience

Posting Date

01/09/2024

Open until filled

Yes

Closing Date

Proposed Starting Date

02/01/2024

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

Position Information

| Classification Title | Athletics Professional | | FLSA | Exempt | | FTE | 1.00 | | Minimum Qualifications |

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

| | Preferred Qualifications | | | Position Summary |
This position is responsible for independently managing high level day-to-day operations of the ticket office. This position provides supervisory, project, and executive support to the UGA Athletics Ticket Office as well as oversees and coordinates the day-to-day activities. An employee assigned to this position may serve as the principle point for execution and management of all facets of Baseball tickets. Serve as administrative contact and liaison with internal and external constituencies and may provide specialist support services in the areas of budget management, public and community relations, general business administration, and/or student, donor, and faculty/staff affairs. | | Knowledge, Skills, Abilities and/or Competencies |
- Knowledge of ticket office functions such as season ticket renewal and distribution process for all ticketed sports is preferred. - Excellent computer skills including an extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel). - Demonstrate the ability to multi-task and work cooperatively. - Excellent communication and customer service skills. - Independent thinker, self-motivated, and accustomed to high volume, fast-paced, detail-oriented work environment. | | Physical Demands |
Stand; walk; use hands and reach with arms. Frequently lift and/or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate, but escalates to high during athletic competitions. Driving as needed to perform job duties. | | Is driving a responsibility of this position? | Yes | | Is this a Position of Trust? | Yes | | Does this position have operation, access, or control of financial resources? | Yes | | Does this position require a P-Card? | No | | Is having a P-Card an essential function of this position? | No | | Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No | | Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | No | | Credit and P-Card policy |

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

|

Duties/Responsibilities

| Duties/Responsibilities |
Baseball Ticket Management:

• Independently manage all aspects of Baseball ticketing.
• Coordinate Baseball season setup, ticket allocation, and event preparation.
• Responds to and/or routes all incoming correspondence.
• Create season, price codes, and reports in Paciolan ticketing software for ticket office, development office, and ticket sales to use for Baseball season.
• Responsible for game day ticket operations including sales, will call and resolution.
• Maintain active dialogue with Deputy Director sports Facilitator, Director of Baseball Operations and Event Management Lead.
• Coordinate pricing decisions with sport supervisors, marketing department, development and business office.
• Works directly with the business office on the budget for ticket sales.
• Works directly with marketing and sales manager on sales campaign/timeline for season tickets, single game tickets, and group tickets.
• Includes postseason events which will require travel.
• Other sports as required. | | Percentage of time | 30 |

| Duties/Responsibilities |
Supervisory Duties:

• Manage and supervise Part-time Staff, Interns, Students, Gameday Event Staff to include scheduling and providing employee training. | | Percentage of time | 20 |

| Duties/Responsibilities |
ADA Ticket Office Contact:

• Work closely with campus office to provide exemplary customer service to all customer ADA questions.
• Execute and create ADA plan for front line staff to facilitate and assist customers. | | Percentage of time | 10 |

| Duties/Responsibilities |
Administrative Duties:

• Monitor athletic staff account accuracy. Update according to hired, separated, and retired personnel status.
• Maintain accurate season ticket holder/donor records in Paciolan, including monitoring for potential deceased accounts.
• Independently monitor and facilitate ticket office supply and equipment needs.
• Monitor office email: gatickets@sports.uga.edu

| Duties/Responsibilities |
Athletic Staff/Athletic Board/Legislator Ticketing:

• Manage Athletic Staff Ticketing and correspondence.
• Develop and manage athletic staff complimentary ticket distribution platform.
• Manage ticket inventory, payment, and distribution for athletic association departments with ticket allotments from which purchases may be made.
• Execute Legislator Ticket Allotment account management, allocations, and distribution. | | Percentage of time | 10 |

| Duties/Responsibilities |
PCI Compliance:

• In conjunction with Assistant Athletic Director, maintain PCI compliance policies and procedures.
• Train front line staff in PCI compliance matters and follow up to see policies and procedures are administered. | | Percentage of time | 5 |

| Duties/Responsibilities |
Financial Management/Reporting:

• Assist Assistant Athletic Director of Ticket Operations in preparation of baseball ticket sales audit.
• Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for baseball ticketed events.
• Perform daily reconciliation tasks which include checking all check and cash transactions from the previous day. | | Percentage of time | 5 |

| Duties/Responsibilities |
Compliance:

• Execute in accordance with NCAA, SEC, and Institutional rules the distribution of Player/Guest, Recruiting and Student Athlete admissions for all sports.
• Support UGAAA Compliance and Business Office with educational reminders to coaches and staff on ticket policies set forth by the Athletic Association, University, Southeastern Conference, and the NCAA. | | Percentage of time | 5 |

| Duties/Responsibilities |
Other duties as assigned. | | Percentage of time | 5 |

Contact Information

Recruitment Contact

| Contact Details |
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. | | Recruitment Contact Name | Wendy Gilfedder | | Recruitment Contact Email | wgilfedder@uga.edu | | Recruitment Contact Phone | |

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter Optional Documents

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