Assistant Director of Ticket Sales

Hiring Department

 

Intercollegiate Athletics

Job Description

 

The University of Missouri Athletics Department is seeking a competitive and driven individual to join their Ticket Sales & Service team.  

Reporting directly to the Director of Ticket Sales & Retention, the Assistant Director will be responsible for developing, implementing, and coordinating tickets sales campaigns across all sports and while providing exceptional customer service through each interaction.

Core duties for this role include, but are not limited to:

Processing ticket transactions.

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Hiring Department

 

Intercollegiate Athletics

Job Description

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The University of Missouri Athletics Department is seeking a competitive and driven individual to join their Ticket Sales & Service team.  

Reporting directly to the Director of Ticket Sales & Retention, the Assistant Director will be responsible for developing, implementing, and coordinating tickets sales campaigns across all sports and while providing exceptional customer service through each interaction.

Core duties for this role include, but are not limited to:

Processing ticket transactions.

Providing phone and in-person customer service to fans.

Handling customer service issues and ensure they are efficiently resolved.

Working with coaches, staff & administration to plan, implement and execute ticket sales plan, driving revenue and attendance.

Interacting & collaborating with Ticket Sales, Ticket Operations, Development, Marketing and Strategic Communication departments.

Consistently meeting or exceeding on agreed upon number of contacts weekly by phone call, email, and face-to-face meetings and sales goals.

Selling ticket packages (full season, mini-plans, individual games, group and theme days).

Managing a database of assigned leads in an organized, detailed and efficient manner.

Mastering all ticket sales software and technologies used in selling tickets.

Building relationships with accounts and prospects through seat visits and call campaigns.

Attending and actively participating in weekly sales meetings by providing input on creative sales ideas and feedback on the daily experience within the role.

Assisting department staff members with ticket fulfillment duties and other support-related tasks.

Performing other related duties as assigned.

Shift

 

Monday-Friday 8:00am-5:00pm; Nights and Weekends as required by game schedules. 

Minimum Qualifications

 

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

 

Prior experience in media production

Anticipated Hiring Range

 

Salary Range: $17 per hour - $19 per hour

Grade: GGS 07

University Title: SENIOR RETAIL SALES ASSOCIATE

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
 

Community Information

 

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours’ drive from St. Louis and Kansas City, Columbia is Boone County’s largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen cultural festivals each year.  If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

Benefit Eligibility

 

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses.  For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards.... 

 

Values Commitment

We value the uniqueness of every individual and strive to ensure each person’s success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement.  This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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