Assistant Director of Ticketing, State Farm Center

EXPIRED

Assistant Director of Ticketing, State Farm Center

Division Intercollegiate Athletics

The Division of Intercollegiate Athletics (DIA) invites applications for Assistant Director of Ticketing, State Farm Center to support ticket officie. In addition, the Assistant Director of Ticketing, State Farm Center will play a critical role in supporting the broader strategic priorities of the DIA, and ultimately this position will help foster a life-changing experience for student-athletes.

Since 1892, DIA has operated on the campus of the University of Illinois at Urbana-Champaign to support its intercollegiate athletic programs. Today, DIA supports 21 intercollegiate varsity sports which compete as a part of the Big Ten Conference and the National Collegiate Athletic Association. DIA provides the resources for over 500 student-athletes to participate at the highest levels of their respective sports. This extensive support ecosystem includes over 35 departments employing over 300 dedicated staff members including 80 plus varsity coaches working collaboratively to provide individualized championship-caliber opportunities to our student-athletes, in the classroom, in the competitive arena, and in personal and professional development, to enhance their growth and life preparation. The DIA mission is to Unify, Develop, Inspire, and Achieve, for the benefit of our student-athletes, our university, and our broader community.

DIA has set forth six strategic priorities to help guide and advance its overarching mission: Championship people, championship mindset; strategic innovation and investment; athletic success; financial sustainability; win championships; community engagement and enrichment. Together, these priorities present a cohesive vision for the direction of the department.

Organizational Relationship

This position will report to the Assistant Director of Athletics Ticket Operations & Sales

Job Summary

Oversee all ticketing for State Farm Center concerts and special events, maintain and administer daily ticket revenue reconciliations, assist in the day to day operations of the ticket office, and participate in the solicitation and stewardship of all I FUND donors and season ticket holders

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Assistant Director of Ticketing, State Farm Center

Division Intercollegiate Athletics

The Division of Intercollegiate Athletics (DIA) invites applications for Assistant Director of Ticketing, State Farm Center to support ticket officie. In addition, the Assistant Director of Ticketing, State Farm Center will play a critical role in supporting the broader strategic priorities of the DIA, and ultimately this position will help foster a life-changing experience for student-athletes.

Since 1892, DIA has operated on the campus of the University of Illinois at Urbana-Champaign to support its intercollegiate athletic programs. Today, DIA supports 21 intercollegiate varsity sports which compete as a part of the Big Ten Conference and the National Collegiate Athletic Association. DIA provides the resources for over 500 student-athletes to participate at the highest levels of their respective sports. This extensive support ecosystem includes over 35 departments employing over 300 dedicated staff members including 80 plus varsity coaches working collaboratively to provide individualized championship-caliber opportunities to our student-athletes, in the classroom, in the competitive arena, and in personal and professional development, to enhance their growth and life preparation. The DIA mission is to Unify, Develop, Inspire, and Achieve, for the benefit of our student-athletes, our university, and our broader community.

DIA has set forth six strategic priorities to help guide and advance its overarching mission: Championship people, championship mindset; strategic innovation and investment; athletic success; financial sustainability; win championships; community engagement and enrichment. Together, these priorities present a cohesive vision for the direction of the department.

Organizational Relationship

This position will report to the Assistant Director of Athletics Ticket Operations & Sales

Job Summary

Oversee all ticketing for State Farm Center concerts and special events, maintain and administer daily ticket revenue reconciliations, assist in the day to day operations of the ticket office, and participate in the solicitation and stewardship of all I FUND donors and season ticket holders

For a complete list of duties and responsibilities, Assistant Director of Ticketing, State Farm Center

_ Impact in Your First Year _

Within 3 months, you will:

• Become familiar with DIA policies and procedures. Integrate with ticket office staff to gain understanding of specific operations related to State Farm Center events and Illinois Athletics ticketing, specifically with how Illinois uses Paciolian to administer all ticket related initiatives.

Within 6 months, you will:

• Continue to develop relationships with State Farm Center and Ticket Operations staff. Begin to take ownership of State Farm Center events as the primary contact for the Ticket Office. Developed a strong understanding of Paciolian, pricing strategies, and arena scaling operations to execute ticketing of all State Farm Center events and concerts.

By the end of the first year, you will:

• Administer all ticket office operations related to State Farm Center concerts and events, and take ownership of ticketing strategies in conjunction with concert promoters. Serve as the primary ticket office liaison for State Farm Center concerts and events, both internally and externally. Strong ability to build reporting structures and revenue reconciliations for concerts promoters and internally with the business office and State Farm Center administration.

Minimum Qualifications

Education: Bachelor's degree in business administration, management, or a field related to the position. Experience: One year of professional business, financial, and/or managerial work experience.

Preferred Qualifications

Experience with ticketing software systems. Experience with contract requirements (TV, radio, non-conference allotments) for assigned sports.

Knowledge, Skills and Abilities

• Maintain knowledge of, and compliance with, specific NCAA, Big Ten Conference, and institution rules that relate to this position is required. Knowledge of Paciolan computer system and use of spreadsheet and word processing software desired. Knowledge of contract requirements (TV, radio, non-conference allotments) for assigned sports preferred. Ability to analyze situation and make decisions or recommend solutions Self motivated with high degree of personal initiative Ability to independently take on a task from inception to implementation Ability to deal effectively and diplomatically with all internal and external constituents in person and/or on the telephone Strong organizational and time management skills Ability to anticipate needs and establish priorities Strong verbal and written communication skills Strong interpersonal and management skills
  • Championship Mindset and Expectations Understands and displays professionalism and integrity that builds and maintains trust between student-athletes and fellow DIA staff; Prioritizes and contributes to the life changing student-athlete experience; Adheres to University, DIA, Big Ten, and NCAA rules and regulations; Commitment to the Athletics Department and University’s mission and values; Flexible to various scheduling to include nights, weekend work and some holidays, team travel; and Maintain professional competency and skills required for professional practice.

Appointment Information

This is a 100% full-time Academic Professional, appointed on a 12-month basis. The expected start date is as soon as possible after 1/5/2026. The salary range for this position is $43,000 - $47,000 and the salary is commensurate with experience and qualifications.

Become an Illinois professional at the University of Illinois Urbana-Champaign and be part of a dynamic community dedicated to making a positive impact on both local and global scales, advancing knowledge, and fostering creativity. Learn more about why YOU should join us.

DIA believes that athletics provides a forum to bring together people across all spectra of identities. We are committed to welcoming, affirming, and celebrating students, coaches, staff, and spectators of all races and ethnicities, sexes, religions, sexual orientations, gender identities and expressions, and abilities. DIA’s mission is to unify, develop, inspire, and achieve. It is no mistake that “Unify” is our first priority, a priority which requires a level of empathy and respect to create a culture of community, inclusivity, and belonging. Diversity, equity, inclusion, and belonging are a part of who we are and a standard that we are all responsible for upholding.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on November 14, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. Applications not submitted through https://jobs.illinois.edu will not be considered. For further information about this specific position, please contact Krissy Doran at kdoran@illiniois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

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The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

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Requisition ID : 1033640
Job Category : Professional and Administrative
Apply at: https://jobs.illinois.edu

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