Assistant Director / Ticket Operations

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

Bachelor’s degree with relevant experience in a related field, or a master's degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel, Access).
Demonstrated customer service management experience.

Preferred Qualifications

Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

Bachelor’s degree with relevant experience in a related field, or a master's degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel, Access).
Demonstrated customer service management experience.

Preferred Qualifications

Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.
Working knowledge of NCAA rules regarding complimentary ticketing.
Familiarity with Virginia Tech Athletics facilities.

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Restricted

Salary Information

Up to $45,000

Hours per week

40+. Nights and weekends as needed.

Review Date

3/10/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/ 

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran  at stuart@vt.edu  during regular business hours at least 10 business days prior to the event.

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