Assistant Director, Ticket Sales
EXPIRED

United States Military Academy at West Point (Army)

West Point, NY

Posted Date: Mar 14, 2024

Expired Date: Jun 11, 2024

QUALIFICATION

  • Salary Expectation
    Unknown
  • Years of Experience
    Not provided
  • Work Type
    Full-time

ABOUT PROGRAM

About the Job
Job Description

Summary

This position will be primarily responsible for active ticket sales including responding to inbound requests, retaining accounts, and new business sales for full and partial seasons. Additionally, this position will be responsible for groups, group experiences, and premium tailgates while promoting the importance of Army A Club membership and associated benefits. This position will monitor personal sales goals for each season and category with the aim of surpassing that goal. An exceptional level of customer service from initial contact through post-game/event follow must be provided to ensure repeat business and increase the likelihood of referrals.

Scope of Impact

The employee has daily interaction with a variety of United States Military Academy (“USMA”) stakeholders and serves Army West Point Athletics Association Inc.’s (“AWPAA”) External Operations staff and wider Army fanbase and community. This position serves as a way for the community to communicate with West Point directly. The communication and interactions may affect the community’s viewpoint of AWPAA.

Level of Decision Making

This is a sales representative position. This position will continuously engage in daily sales efforts. This position is responsible for making decisions based on mission requirements, will align with both the AWPAA and USMA missions, will be in the best interest of the athletic department, and will adhere to all applicable rules and regulations. The Assistant Director, Ticket Sales position will play an integral role in the success of the AWPAA, the Ticket Sales Unit, and the External Operations area(s).

Success Factors

Success in this position will be evaluated by the Supervisor on the employee’s performance in a variety of areas, including but not limited to: Commitment to AWPAA Mission, Vision and Values; and supporting the AWPAA Strategic Plan and Priority Results. Other success factors include being well organized, good time management skills, coachable, positive attitude and the ability to build relationships and connect with others.

Essential Duties and Responsibilities

Department History

United States Military Academy at West Point (Army) External Relations 2024–2025

Person Role

Tom Theodorakis

Deputy Athletics Director, External Operations & Chief Revenue Officer

United States Military Academy at West Point (Army) Ticketing 2024–2025

Person Role

Charissa Conley

Director, Ticket & Business Operations

Nicholas Jackson

Associate Director, eCommerce & Ticket Operations

Paige Karm

Assistant Director, Ticket Sales

Troy Stein

Assistant Director, Ticket Sales

Craig Bartnicki

Assistant Director, eCommerce & Ticket Operations

United States Military Academy at West Point (Army) External Relations 2023–2024

Person Role

Sydney Griffin

Associate Athletics Director - External Strategy & Operations

Tom Theodorakis

Deputy Athletics Director, External Operations & Chief Revenue Officer

United States Military Academy at West Point (Army) Ticketing 2023–2024

Person Role

Charissa Conley

Director, Ticket & Business Operations

Madeline Menzie

Director of Ticket Sales & Service

Nicholas Jackson

Associate Director, eCommerce & Ticket Operations

Patrick Kennedy

Assistant Director, Ticket Sales

Troy Stein

Assistant Director, Ticket Sales

Naim Sinanaj

Assistant Director, Ticket Sales

Craig Bartnicki

Assistant Director, eCommerce & Ticket Operations

United States Military Academy at West Point (Army) External Relations 2022–2023

Person Role

Sydney Griffin

Associate Athletics Director - External Strategy & Operations

Tom Theodorakis

Senior Associate Athletics Director - External Operations

United States Military Academy at West Point (Army) Ticketing 2022–2023

Person Role

Madeline Menzie

Director of Ticket Sales & Service

Charissa Conley

Associate Director of Ticket Sales and Operations

Caroline Miltenberger

Assistant Director, Ticket Sales

Patrick Kennedy

Assistant Director, Ticket Sales

Troy Stein

Assistant Director, Ticket Sales

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