Assistant Director, Ticket Strategy & Operations

EXPIRED

Stanford’s Department of Athletics, Physical Education and Recreation:

Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 134 NCAA team championships, have won the Women’s Capital One Cup four of the last five years and have brought home the Learfield Directors’ Cup for 26 of the possible 29 seasons. We support nearly 900 student-athletes who compete on 36 intercollegiate athletics teams and also support the university’s physical education, recreation and wellness initiatives. Our dedicated staff embody a culture of excellence, embrace our mission of scholar-athleticism and exemplify a relentless championship spirit. Our actions and staff are guided by the core tenets of the Athletics Department culture “The DAPER Way,” which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage, and Work Cohesively.
 
Are you ready to inspire champions? If yes, then this may be the right opportunity for you! 

Stanford’s Department of Athletics, Physical Education and Recreation:

Stanford’s Department of Athletics, Physical Education and Recreation (“DAPER”) is the premier intercollegiate athletics program in the country. We are the proud Home of Champions! We lead the nation with 134 NCAA team championships, have won the Women’s Capital One Cup four of the last five years and have brought home the Learfield Directors’ Cup for 26 of the possible 29 seasons. We support nearly 900 student-athletes who compete on 36 intercollegiate athletics teams and also support the university’s physical education, recreation and wellness initiatives. Our dedicated staff embody a culture of excellence, embrace our mission of scholar-athleticism and exemplify a relentless championship spirit. Our actions and staff are guided by the core tenets of the Athletics Department culture “The DAPER Way,” which are: Embrace Scholar-Athleticism, Pursue and Revere Excellence, Lead with Courage, and Work Cohesively.
 
Are you ready to inspire champions? If yes, then this may be the right opportunity for you! 

Stanford Athletics tickets more than 100 regular season events for football, men’s and women’s basketball, men’s and women’s soccer, women’s volleyball, baseball, softball, and women’s gymnastics. In addition, Stanford Athletics tickets major tournaments and postseason events across many of Stanford’s 36 Division I varsity sports. Approximately 500,000 patrons attend ticketed Stanford Athletics events each academic year.
  

Summary of essential job functions:

• Independently plans, organizes, administers, and implements all aspects of ticket operations for assigned sports, to include oversight and evaluation of ticket inventory/management, seat allocation and ticket delivery.
• Conducts research and analyzes data to strategically design, recommend and implement comprehensive ticketing strategies to achieve organizational goals.
• Design, implement and maintain reports and dashboards for survey results, ticket sales, ticket operations, and other areas as needed.
• Process and monitor daily financial transactions, including researching and resolving discrepancies and chargebacks.
• Manage box office at ticketed events for assigned sports, including setup, breakdown, and a healthy balance of hands-on participation at the windows and oversight of part-time staff during the event.
• Manages player guest admissions, recruit admissions, will call admissions, and gameday ticket sales as well as liaises with event management staff on access management.
• Oversee contingent staff during events. Regularly communicate with and schedule contingent staff members for events. Anticipate staff needs and make recommendations for staffing levels.
• Identify and assist in the evaluation and implementation of new tools for sales enablement, analytics, and fan engagement.
• Collaborate with the Ticket Sales & Service department to plan, implement and measure outbound sales and service touchpoint campaigns.
• Assist with the creation of ticket sales and marketing campaigns in Salesforce and Salesloft.
• Assist with maintenance of the Salesforce environment, including but not limited to refreshing page layouts, updating and adding custom fields, and building automated processes.
• Contributes to season ticket renewal and seat upgrade outreach for assigned sports, and other sports as necessary, and responds to customer inquiries via phone, email, and in-person with first-class customer service.
• Serve as the Ticket Office liaison with coaches, program staff, student-athletes, facilities, event managers, development and other External Relations departments for assigned sports.
• Collaborate with other members of the Athletics Department’s External Relations staff to execute a year-round marketing and communications plan for assigned sports.

Other duties as assigned:

• On occasion, the Assistant Director, Ticket Strategy & Operations is expected to assist with duties that are not directly related to the responsibilities above.

Minimum Qualifications:

• Proficiency with the vivenu ticketing system or other event ticketing systems and applications is preferred, but not required if candidate demonstrates ability to quickly learn and become proficient
• Flexible schedule required, including availability to manage events that often take place on nights and weekends
• Proficiency with Microsoft Office
• Experience using Salesforce or a comparable customer relationship management tool
• Strong organizational skills and ability to multi-task
• Personable, outgoing, service-oriented individual is required
• Strong communication and presentation skills, comfortable engaging stakeholders at all levels of the athletics department
• Passion for and strong desire to work in college athletics

Preferred Qualifications:

• BA/BS degree and three years of relevant experience, or combination of education and relevant experience
• Experience in ticket operations, sales or customer service functions
• Demonstrated experience working independently and as part of a team
• Relevant subject matter knowledge
• Ability to direct the work of others

DAPER’s Integrity:

• This position, along with all DAPER coaches and staff, is responsible for the integrity of Stanfordʼs intercollegiate athletics program and for the reputation of Stanford University.
• This position is responsible for ensuring that his/her/their involvement with Athletics Department activities maintains the integrity of the University’s reputation and does not negatively impact the relationship between the University and its faculty, staff, students and alumni.
• Additionally, this position must comply with University policies and procedures, NCAA and Pac-12 rules and regulations.

 
Pay Range:

The expected pay range for this position is $64,480 - $72,900 per annum. 

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
 
At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/b...) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is for you:  

Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
• A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

* The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

*Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

*Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.