Assistant Manager of Ticket Office and Fan Engagement

Posting Details

Position Information

Job Title

Assistant Manager of Ticket Office and Fan Engagement

Position Number

997029

Department

Athletics

Salary

View Full Description

Posting Details

Position Information

Job Title

Assistant Manager of Ticket Office and Fan Engagement

Position Number

997029

Department

Athletics

Salary

$45,000

Remote

No

Job Summary/Description

The Assistant Manager of Ticket Office and Fan Engagement supports ticketing operations for ASU athletic events, including sales, deposits, and reporting. Responsibilities include supervising event-day staff, managing ticket systems, coordinating schedules, and ensuring accurate financial reconciliation. The role also supports fan engagement initiatives, customer service, and compliance with NCAA and conference requirements.

Typical Duties/Job Duties

Customer Service & Fan Engagement

• Greet and assist box office customers, staff, faculty, students, and visitors.
• Provide information on ticket sales, departmental services, and procedures.
• Support fan engagement initiatives and ensure a positive customer experience.

Ticket Sales & Event Operations

• Manage ticketing system for athletic season tickets, packages, and faculty/staff activity cards.
• Process ticket orders via phone and in person; handle distribution of tickets and complimentary passes.
• Supervise advance and event-day ticket sales for all ASU athletic events; coordinate staff schedules.

Financial Management & Reporting

• Receive and process cash, check, and credit transactions.
• Prepare, balance, and deliver daily deposits to the Bursar’s Office.
• Reconcile ticket sales and maintain accurate financial records.
• Prepare daily sales reports, event summaries, and monthly reports for the Banner accounting system.

Administrative & Compliance

• Maintain ticketing records for each event; audit and reconcile sales for NCAA, Lone Star Conference, and UIL tournaments.
• Prepare memos, letters, reports, and forms using word processing and spreadsheet software.
• Manage departmental mail, including bulk mail-outs.
• Assist with annual inventory of departmental assets and supplies; attend training and meetings as needed.

Knowledge, Skills and Abilities

Knowledge

• Centralized ticket sales operations and practices
• Basic accounting principles and cash-handling procedures
• General office procedures and practices
• Spelling, grammar, and punctuation
• Word processing and spreadsheet applications

Skills

• Proficient in operating personal computers and related software
• Strong oral communication and interpersonal skills

Abilities

• Manage and coordinate a ticket sales operation
• Analyze problems and determine effective solutions
• Perform basic mathematical calculations
• Organize and complete tasks accurately and on time
• Maintain attention to detail in all work
• Operate a variety of office equipment

Minimum Qualifications

High school diploma or GED required. Relevant experience in ticketing, customer service, or office operations preferred.

Preferred Qualifications

Physical Requirements

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu

Posting Detail Information

| Posting Number | S1070P | | Open Date | 12/17/2025 | | Close Date | | | Desired Start Date | 02/01/2026 | | Review Start Date | | | Open Until Filled | Yes | | Special Instructions to Applicants | | | Required Number of References | |

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents 1. Resume 2. Cover Letter 3. List of References

Optional Documents 1. Other

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