ASSISTANT MANAGER- UW DINING – DON JAMES CENTER

EXPIRED

ASSISTANT MANAGER- UW DINING – DON JAMES CENTER

Req #:

Req #:

236828

View Full Description

ASSISTANT MANAGER- UW DINING – DON JAMES CENTER

Req #:

Req #:

236828

Apply Now

Department:

HOUSING & FOOD SERVICES

Job Location:

Seattle Campus

Posting Date:

07/18/2024

Closing Info:

Open Until Filled

Salary:

$5,675 per month

Other Compensation:

Shift:

First Shift

Benefits:

As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.

ASSISTANT MANAGER - UW DINING – DON JAMES CENTER

Thank you for considering Housing & Food Services at the University of Washington, Seattle.

Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement—

working together to enhance student life

—teamwork and service to our students and customers are at the heart of our business.

At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:

HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.

Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training .

POSITION PURPOSE

The Assistant Manager for Don James Center assists with management of day-to-day operations of dining services for UW Intercollegiate Athletics (ICA). Providing nutrition to power performance, the Don James Center management team ensures menus and programming meet the needs of UW Athletes and teams through nutritionally optimal meals and associated services for athletes and coaches.

DUTIES AND RESPONSIBILITIES

Leadership:

• Communicates HFS goals and objectives to the food service management team and ensure that these goals and objectives are clearly transmitted to all staff within the units and that decisions and actions are consistent with these priorities.

• Promotes and ensures a culture that focuses on the practice of excellent customer service.

• Collaborates with Unit Manager to ensure that goals and objectives are implemented.

• Maintains visibility and accessibility with customers, building managers and staff members (during meal period 90% on floor, 10% in office).

• Ensures that unit work complies with all contracts, policies and procedures applicable to the operation.

• Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW required training.

• Identifies and utilizes multiple venues for soliciting customer feedback and respond to complaints, questions and special requests.

• Monitors compliance with established marketing standards and promotions, and take corrective action when necessary.

• Effective presentation skills that demonstrate preparation, research and delivery that are scaled for small, large and diverse groups.

Operations and Customer Service:

• Leads staff on unit operation policies and procedures.

• Schedules and monitors employee attendance in payroll/timekeeping systems to ensure accuracy and that unplanned overtime, absences and tardiness are minimized to meet production and customer service standards.

• Maintains quality control standards and measurement.

• Conducts in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.

• Develops and maintains an ongoing cleaning schedule of displays, freezers and prep and storage areas to ensure a consistent level of sanitation and cleanliness to meet health department standards.

• Identifies and corrects unsafe conditions; such as, poor equipment or work habits that might lead to an accident.

• Orders routine maintenance.

• Maintains security measures to prevent theft and vandalism.

• Prepares and submits required reports of production and service records.

• Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.

• Works with students and student groups in planning special events.

Fiscal Management:

• Maintains proper controls over resources, including inventory and labor, and separation of controls between purchasing, receiving and counting inventory.

• Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.

• Monitors and reviews reports, including financial statements, production records, staffing schedules and inquiries from the HFS Financial team.

• Reports on probable causes for budget variances or discrepancies and make adjustments.

• Participates in the development of the business plan, processes, procedures and budget in collaboration with Food Services leadership.

• Contributes to the identification and recommended strategies for introducing, promoting and evaluating new product lines.

CBORD:

• Oversees CBORD FSS functions performed as part of normal business operations, including purchasing, inventory, transfers and service menus. This position may be required to perform some tasks directly while reviewing or approving work delegated to staff.

• Ensures unit staff are properly trained on using CBORD FSS system by referring them to Dining Systems for training, as well as providing ongoing guidance and feedback.

• Uses CBORD FSS reporting functions to monitor unit performance by reviewing key metrics related to purchasing, inventory, menu mix and costing. Notify Dining Systems of suspected errors or issues.

Supervision

• Supervises the work completed by direct reports, ensuring appropriate productivity and quality.

• Evaluates the work completed by direct reports and provide constructive feedback so as to support success.

• Provides guidance to direct reports on requirements and/or opportunities for learning and professional development.

• Engages when necessary in performance management of employees.

IMPACT TO THE UNIVERSITY

Units offer convenience to campus community for sit-down dining, quick refreshments and grab-and-go meals.

POSITION COMPLEXITIES

While the position is not expected to work all hours of operation, scheduling is to occur in such a way that there is leadership available to staff and customers throughout the hours of operation. In addition, the position is required to be present and visible during special University or HFS events that may occur in the evening and/or weekend.

WORKING CONDITIONS

UW Dining operates seven days a week for breakfast, lunch and dinner. The position will have a regularly scheduled shift and will cover other shifts to establish and maintain an overall presence and to ensure appropriate supervision. Position will also work special events that occur weekends and evenings.

REPORTS TO

Unit Manager

MINIMUM REQUIREMENTS

• Bachelor’s degree in hospitality, business administration or related field.

• Minimum of one year of management experience in the food service industry.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS

• Excellent interpersonal, organizational, analytical, communication and problem-solving skills.

• Proficiency with Microsoft Office, including, Word, Excel, Outlook, PowerPoint and Project.

• Experience leading employees in a high-volume restaurant, food service, or food production operation.

DESIRED QUALIFICATIONS

• Experience in college or university food services.

• Operating and troubleshooting espresso beverages and equipment.

• Experience managing food service operations in a nutrition-focused, athletics environment; experience in a higher-education and/or contract food service environment

CONDITITONS OF EMPLOYMENT

• A satisfactory outcome from employment reference check and education verification.

• ServSafe Certification within three months of employment and maintenance of Certification thereafter.

Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Apply for this job

View Less Description