Assistant Spv, Box Office

EXPIRED

Announcement

Details

Open Date

10/27/2023

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Announcement

Details

Open Date

10/27/2023

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Requisition Number

PRN36752B

Job Title

Assistant Spv, Box Office

Working Title

Assistant/Associate Director of Ticket Operations

Job Grade

C

FLSA Code

Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Evenings and Weekends as events required

VP Area

President

Department

00327 - Athletics Department

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

DOE

Close Date

Open Until Filled

No

Job Summary

Utah Athletics is seeking highly motivated and organized individuals to join our team as Assistant/Associate Director of Ticket Operations. This key position will play a pivotal role in managing ticket operations for our athletic events, ensuring a seamless experience for supporters, and contributing to the overall success of our department. Utah Athletics is looking to hire for two positions: Assistant and Associate Director of Ticket Operations An excellent benefits package is included (see https://www.hr.utah.edu/benefits/ for a full description of the benefits package): 14.2% retirement Paid parental leave (in addition to FMLA) 11 paid holidays per year plus vacation accruals each month Excellent health insurance options that are both affordable and allow for access to care through the University of Utah health system Tuition benefits Options for short-term and long-term disability insurance, life insurance, and HSA/FSA savings plans are available. Free Trax/UTA pass during employment

Responsibilities

Ticketing Management: Oversee the day-to-day ticket operations for all Utah Athletics events, including but not limited to football, basketball, and other sporting events. Serve as the primary contact for ticket operations for three varsity sports to be determined. Supervise and lead a team of ticketing professionals to ensure efficient operations and superior customer service. Monitor ticket inventory, pricing, and availability, making data-driven decisions to optimize revenue and attendance.  Customer Service: Provide exceptional customer service by assisting fans with ticketing and Crimson Club membership inquiries, purchases, and issue resolution. Implement and maintain best practices for fan engagement and satisfaction, continuously improving the ticketing experience.  Box Office Operations: Manage all aspects of the box office, including staffing, training, employee payroll and scheduling. Oversee cash handling and reconciliation procedures, ensuring financial accuracy and security.  Technology and Systems:Utilize ticketing software systems to manage sales, distribution, and reporting.Stay up-to-date with industry trends and innovations, implementing new technologies and tools as needed to enhance ticketing operations. Sales and Marketing Support: Collaborate with the marketing and sales teams to develop and implement ticket sales strategies and promotions. Assist in creating and executing marketing campaigns to drive ticket sales and enhance attendance.  Financial Management: Assist in budget preparation and financial reporting, ensuring financial goals are met. Assist the Business Office with cash and check deposits. Monitor revenue and expenses related to ticket operations, making recommendations for cost-effective solutions.  Compliance and Reporting: Ensure compliance with NCAA and University of Utah ticketing policies and regulations. Generate regular reports on ticket sales, attendance, and other relevant metrics for departmental and institutional use.   

Minimum Qualifications

 Two years previous box office, customer service, and supervisory experience or related experience required; superior interpersonal skills both in management and group decision-making along with organizational, written and oral communications skills; and a commitment to provide excellent customer service required.Bachelor’s degree in related area or equivalency (2 years related work experience may be substituted for 1 year of education) preferred.

Preferences

Bachelor’s degree in related area  3-5 years of ticket office experience 1-2 years of supervisor experience  2+ Years of managing events in a ticket office 1+ year experience with the Ticketmaster Ticketing System

Type

Benefited Staff

Special Instructions Summary

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX CoordinatorOffice of Equal Opportunity and Affirmative Action (OEO/AA)383 University Street, Level 1 OEO SuiteSalt Lake City, UT 84112801-581-8365oeo@utah.eduOnline reports may be submitted at oeo.utah.eduFor more information: https://www.utah.edu/nondiscriminatio... inquire about this posting, email: employment@utah.edu or call 801-581-2300. The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen.https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. (Open Ended Question)

2. Do you meet the minimum qualifications of the position as specified in the job posting?

   • Yes
   • No

3. Are you available to work some weekends and evenings?

   • Yes
   • No

Applicant Documents

Required Documents 1. Resume 2. Cover Letter Optional Documents 1. Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission 2. Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169

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