Assoc Dir of Financial Aid

Position Details

Classification Information

Position Classification Title

Student Financial Aid Professional, Assoc. Director

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Position Details

Classification Information

Position Classification Title

Student Financial Aid Professional, Assoc. Director

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FLSA

Exempt

Position Class

89618

Position Overview

| Position Summary |
Under general supervision of the Director, Office of Scholarships and Financial Aid the incumbent will assist with the overall operation of the Office of Financial Aid monitoring compliance issues as they pertain to various financial aid programs including: Title IV, State and institutional financial aid. This position is mission critical for Financial Aid to continue to provide exemplary customer service to special populations – including health sciences, athletic, and scholars.

Additionally, the incumbent will assist ensuring that policies and procedures are reviewed, updated, and followed to ensure departmental compliance with financial aid guidelines and objectives (this is primarily within the areas of the scope of the position’s responsibilities).

Demonstrate thorough understanding of laws and regulations regarding student financial aid information, including FERPA. Evaluate professional judgment, Satisfactory Academic Progress appeals, requests for reconsideration, dependency overrides, return of title IV and cost of attendance adjustments. Work with other appropriate institutional departments and offices to coordinate programs. Counsel and advise students and parents on the financial assistance process.

The position’s focus will include working as a liaison between the School of Health Sciences, athletics, band, and other designated populations. This focus will further assist with student satisfaction, retention, persistence, and graduation. The position will allow for the troubleshooting of areas, which need additional attention and the opportunity to provide that support – including outreach.

Outreach and engagement is very critical. Students have an ever-widening variety of choices. Improvements processed in the practice of points of contact: postal mailings, electronic campaigns, call campaigns, and in-person assist in providing services that lead to a better student/parent experience.

The position also assist with compiling data sets to determine effectiveness of outreach events. |

Position Information

| Position Number | 910052 | | Working Position Title | Assoc Dir of Financial Aid | | Building and Room No. |
CF Thompson Center, Room 201 | | Appointment Type | Permanent Full-Time | | If Time Limited. | No | | Appointment Length. | 12 |

Requirements and Preferences

| Position required to work during periods of adverse weather or other emergencies | No | | Normal Work Schedule |
8:00 am – 5:00 pm
Monday – Friday with occasional evening and weekend hours | | Department Required Skills |
Four-years of experience with Banner Financial Aid (or comparable financial aid/university software);

Knowledge of WebFOCUS

In-depth knowledge of Title IV Financial Aid regulations, and understanding of financial aid awarding philosophies;

Thorough understanding and knowledge of the financial aid awarding process gained through direct experience within a college financial aid office;

Strong interpersonal skills (including collegiality) as well as strong oral and written communications;

High analytical ability (including review, investigation, and problem solving);

Ability to perform complex tasks and prioritize multiple projects;

Employee development and performance management; and feedback that leads to improvement;

Knowledge of program planning and implementation;

Knowledge of higher education best practices as they relate to financial aid – including general admissions, registrar, advising, financial and administration | | Preferred Years Experience, Skills, Training, Education |
A minimum of seven years to ten years of administrative/management experience in student financial aid or related field is required to assume the duties of this position. Prior financial aid or related management within higher education is preferred – including director or associate director level.

Graduation from a four-year college or university. Master’s degree preferred, but consideration given to pertinent experience. | | Required License or Certification |
N/A | | Valid US Driver's License | Yes | | Commercial Driver's License Required | No | | Physical Required | No | | List any other medical/drug tests required | |

Posting Details

Posting Details

| Internal Posting Only | No | | Time Limited Position | No | | Appointment Length | | | Salary | $68,000 | | Open Date | 07/26/2024 | | Close Date | 09/30/2024 | | Open Until Filled | No | | Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment. Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

Winston Salem State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran and National Guard.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 336-750-2834.

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Supplemental Questions

Required fields are indicated with an asterisk (*).

1. How did you hear about this employment opportunity?
   • Public Job Posting
   • Internal Job Posting
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Website
   • Other

Applicant Document

Required Documents 1. Resume 2. Cover Letter 3. Letter of Reference 1 4. Letter of Reference 2 5. References List Optional Documents 1. Letter of Reference 3

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