Associate AD, Ticket Operations, Athletics

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

About the Department

The University of Cincinnati Department of Athletics competes at the highest level of intercollegiate athletics with the vision to reach Next Level Success for all 18 varsity teams and more than 500 student-athletes. The Bearcats have a proud athletics history, winning eight national championships and 117 conference titles. The Cincinnati men's basketball team is among the 15 winningest programs all-time, while the football team became the first American Athletic Conference program to compete in the College Football Playoff in 2021. Olympic gold medalist volleyball player Jordan Thompson, NBA Hall of Famer Oscar Robertson and Major League Baseball legend Sandy Koufax are among the several luminaries who have competed as Bearcats.

UC student-athletes collectively posted a 3.4 overall GPA in the spring of 2023, resulting in 11 consecutive semesters of a 3.3 department GPA or higher.

Under the leadership of Director of Athletics John Cunningham, and supported by more than 150 full-time staff members, UC Athletics' mission is to connect our community, enhance our University and impact the lives of student-athletes as they prepare to change the world on and off the field.

For more information visit gobearcats.com.

Job Overview

Current UC employees must apply internally via SuccessFactors

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

About the Department

The University of Cincinnati Department of Athletics competes at the highest level of intercollegiate athletics with the vision to reach Next Level Success for all 18 varsity teams and more than 500 student-athletes. The Bearcats have a proud athletics history, winning eight national championships and 117 conference titles. The Cincinnati men's basketball team is among the 15 winningest programs all-time, while the football team became the first American Athletic Conference program to compete in the College Football Playoff in 2021. Olympic gold medalist volleyball player Jordan Thompson, NBA Hall of Famer Oscar Robertson and Major League Baseball legend Sandy Koufax are among the several luminaries who have competed as Bearcats.

UC student-athletes collectively posted a 3.4 overall GPA in the spring of 2023, resulting in 11 consecutive semesters of a 3.3 department GPA or higher.

Under the leadership of Director of Athletics John Cunningham, and supported by more than 150 full-time staff members, UC Athletics' mission is to connect our community, enhance our University and impact the lives of student-athletes as they prepare to change the world on and off the field.

For more information visit gobearcats.com.

Job Overview

The University of Cincinnati Department of Athletics is seeking applicants for an Associate Athletic Director, Ticket Operations.

Reporting to the Associate AD, Business Affairs, the successful candidate will be responsible for the administration and operational activities of Athletics ticket operations while following all departmental, university, conference, and NCAA policies and regulations.

The position will provide administration and support of all aspects of the day-to-day operations of the Athletics Ticket Office, and work with Ticket Sales, Marketing, Communications, Development, and Athletics Business Office to maintain a professional, organized and customer friendly ticket experience.

Essential Functions

• Develop, implement and manage policies and procedures as they relate to ticket and game operations.
• Prepares needs assessments, recommend improvements, solutions, and recommends strategies for optimization of departmental goals and objectives.
• Manage and maintain ticket software and partner (vendor?) relationship; ensure front-end fan-facing systems are working effectively.
• Build full season and partial plans, single events and price codes for all athletic events.
• Responsible for the fulfillment of season, group and individual ticket requests. Oversight of all ticket delivery systems, including digital and hard ticket delivery in a timely manner.
• Oversight of all staff and recruit tickets; abiding by all NCAA rules and regulations.
• Create and implement online ticketing promotions, timelines, and pricing strategy to ensure maximization of revenue.
• Generate reports based on promotions, sales, inventory, balance past due, etc.
• Collaborate with Ticket Sales, Marketing, Communications, Development with reports and database maintenance.
• Work with Development Office regarding donor relations, premium seating and priority points.
• Research issues concerning customer accounts, ticket printing and internet and online purchases.
• Oversight of all ticket office financials; maintaining an accurate record of tickets to athletic events, receipts, and disbursements. Coordinate ticket exchanges, billing and invoicing, and all related activities with representatives from other universities.
• Develop, implement and maintain all aspects of customer service programs for the ticket office.
• Supervise ticket office staff and activities (planning, ordering and selling of tickets to all athletic events).
• May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

Bachelor’s Degree.

Required Experience

Seven (7) years of experience in ticket office operations.

Additional Qualifications Considered

• Ticketmaster experience.
• Ability to work evenings and weekends.

Application Information

Interested and qualified applicants must apply online and include a cover letter of interest and a current CV/Resume. All certifications and other documentation can be uploaded using the Additional Documents section in the application.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation and Benefits

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

• Competitive salary range dependent on the candidate's experience.
• Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
• Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
• Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
• Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
• Tuition remission is available for employees and their eligible dependents.
• Enjoy discounts for on and off-campus activities and services.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.

For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.

The University of Cincinnati is an Equal Opportunity Employer.

REQ: 97915

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