Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Support Services Associate
Associate Athletics Ticket Manager
Boone, NC
8
068551
Special Projects-120010
Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
High school diploma or equivalency.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per
ADA
. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
The Associate Athletics Ticket Manager assists in overseeing all ticket operations for paid athletic events and is responsible for up-to-date reporting as needed for presales and away ticket sales, monitoring and pursuing payment for accounts receivables, balancing of cash drawer, responsible for deposits daily, responsible for cash given and received from window sales.
The individual must verify the actual number of tickets received and compare to totals on manifest; File final ticket audit with the Athletics Business Office at the end of each season. Audit is to be verified by the Appalachian State University auditing division; Conduct inventory of all tickets at the end of each season.
The Associate Athletics Ticket Manager assists the Ticket Manager with supervision of Ticket Office personnel, game-day personnel of any events assigned. Coordinates game-day ticket sellers. Prepare and record tickets and money issued to each seller. Obtain necessary payroll information and records and turn in information to the appropriate office. Correspond with each seller as to hours needed, changes in scheduling and any other information necessitated. They must also serve as Lead Manager for all sports assign and/or non-Athletic events.
The Associate Athletics Ticket Manager must also work closely with Marketing to promote specials and are responsible for social media marketing to promote ticket sales. Assists Ticket Manager with advertising and promotions with all sports.
Knowledge, Skills, & Abilities Required for this Position
Advanced knowledge/experience with Paciolan Ticketing System (Pac 7 and Back office system)
Knowledge of Standard operations of an Athletic Ticket Office
Experience with cultivating donor relationships
Excellent customer service skills and techniques
Knowledge of
NCAA
rules and regulations
Oversee ticket operations of various paid athletic and non-athletic events.
Responsible for all required reporting as needed for audits, presales and away tickets
Daily deposit reporting
Preparation and filing of assigned financial reconciliations of ticketed sports to be submitted to the Athletic Business Office as well as the Internal Audit department of App State Campus.
Manage Ticket Personnel of your assigned Sport(s)
Bachelor’s degree in Management or Business Administration; or an equivalent level of combination of training and experience. All degrees must be received from appropriately accredited institutions.
Advanced experience of Paciolan Ticketing and Donor System (Pac 7 and Back office system)
Advanced knowledge of
NCAA
rules and regulations
Permanent Full-Time
Staff/Non-Faculty
1.00
Hours vary according to athletic events.
40
12
No
Must be able to work long hours and stand for long periods of time.
Advanced
GN08
$36,391-43,196
Required Functional Competencies to Successfully Perform Job Duties.
Customer Service:
Excellent communication skills; orally and verbally.
Advanced knowledge of product and customer service relations.
Establish customer relationships along with community, faculty, staff and or business associates.
Communication-Verbal:
Communicate information clearly to staff, clients, and/or the public about services, processes, and procedures using prescribed or established guidelines.
Apply judgment in releasing confidential information or to whom to refer questions.
Program Knowledge/Record Administration:
Perform a variety of functions related to our ticketing system.
Assist with preparations of inter-campus and off-site invoices.
Assist with compiling ticket information needed for reporting, data collection and recording.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
| Posting Date | 07/01/2024 |
| Closing Date | 07/21/2024 |
| Competency Level Statement | Management will only consider applicants who meet the required competencies. |
| Special Instructions to Applicants |
Please attach required documents:
Required fields are indicated with an asterisk (*).
Required Documents 1. Resume 2. Cover Letter / Letter of Interest Optional Documents 1. List of References with Contact Information
Person | Role |
---|---|
Teresa Eggers |
Assistant Athletics Director for Ticket Operations |
Person | Role |
---|---|
Bret Strelow |
Assistant Athletics Director for Strategic Communications (Secondary Football, Wrestling, Men's & Women's Golf) |
Joey Jones |
Senior Associate Athletics Director for Strategic Communications (Football, Athletics) |
Katherine Jamtgaard |
Assistant Director of Strategic Communications (Women's Basketball, Track & Field/Cross Country, Volleyball) |
Jacob Plecker |
Assistant Director of Strategic Communications (Men's Basketball, Softball) |
Matt Present |
Assistant Director of Strategic Communications (Baseball, Soccer, Play-by-Play Announcing) |
Person | Role |
---|---|
Kelsey Tolbert |
Associate Athletics Director for Marketing |
Zack Kellogg |
Director of Sports Productions |
Kristin Shaffer |
Director of Creative Services |
Eric Nartatez |
Director of Stadium Experience and Revenue Generation |
Willie Casstevens |
Assistant Director of Marketing |
Ethan Bumgarner |
Assistant Director Stadium Experience/ Revenue Generation |
Person | Role |
---|---|
Teresa Eggers |
Assistant Athletics Director for Ticket Operations |
Person | Role |
---|---|
Joey Jones |
Senior Associate Athletics Director for Strategic Communications (Football, Athletics) |
Bret Strelow |
Assistant Athletics Director for Strategic Communications (Secondary Football, Wrestling, Men's & Women's Golf) |
Matt Present |
Assistant Director of Strategic Communications (Baseball, Soccer, Play-by-Play Announcing) |
Katherine Jamtgaard |
Assistant Director of Strategic Communications (Women's Basketball, Track & Field/Cross Country, Volleyball) |
Jacob Plecker |
Assistant Director of Strategic Communications (Men's Basketball, Softball) |
Person | Role |
---|---|
Kelsey Tolbert |
Assistant Athletics Director for Marketing |
Eric Nartatez |
Director of Stadium Experience and Revenue Generation |
Kristin Shaffer |
Director of Creative Services |
Willie Casstevens |
Assistant Director of Marketing |
Person | Role |
---|---|
Teresa Eggers |
Assistant Athletics Director for Ticket Operations |
Person | Role |
---|---|
Bret Strelow |
Assistant A.D. for Strategic Communications |
Joey Jones |
Senior Associate Athletics Director for Strategic Communications (Football, Field Hockey, Men & Women's Golf, Softball) |
Matt Present |
Assistant Director of Strategic Communications (Baseball, Soccer, Play-by-Play Announcing) |
Katherine Jamtgaard |
Assistant Director of Strategic Communications (Women's Basketball, Track & Field/Cross Country, Volleyball) |
Bobby Neal |
Assistant Director of Strategic Communications (Men's Basketball, Field Hockey, Softball) |
Person | Role |
---|---|
Austin Bartolomei-Hill |
Assistant A.D. for Sports Productions |
Spencer Bridges |
Senior Associate Athletics Director for Revenue |
Joe Johnson |
Director of Creative Services |
Michael Dickerson |
Assistant Director of Marketing |
Email us at support@intercollegiate.co with any questions.
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