Associate Director of Ticket Sales and Operations (Athletic Operations Specialist)

EXPIRED

Department

ATHLETICS (IN-ATHL-IUINA)

Job Summary

The Associate Director of Ticket Sales and Operations reports to Assistant Athletic Director of Marketing and leads all outbound ticket sales efforts for IU Indianapolis Athletics Department. This position helps to provide daily supervision of all ticketing operations and functions for athletics.

Department-Specific Responsibilities

• Helps with certain game day operation functions.
• Coordinates and leads all outbound ticket sales efforts (season, partial, renewals, group and individual) through a best practice approach.
• Assists with the daily management of the Box Office, as well as with game day management for the athletic, arena, and other events as assigned.
• Assists with invoicing and renewals for all ticketed sports.
• Assists to provide supervision of part-time ticket office employees with daily and gameday ticket operations.
• Manages certain game day operations.
• Works with Director of Operations to assist on game day operations.

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Department

ATHLETICS (IN-ATHL-IUINA)

Job Summary

The Associate Director of Ticket Sales and Operations reports to Assistant Athletic Director of Marketing and leads all outbound ticket sales efforts for IU Indianapolis Athletics Department. This position helps to provide daily supervision of all ticketing operations and functions for athletics.

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Department-Specific Responsibilities

• Helps with certain game day operation functions.
• Coordinates and leads all outbound ticket sales efforts (season, partial, renewals, group and individual) through a best practice approach.
• Assists with the daily management of the Box Office, as well as with game day management for the athletic, arena, and other events as assigned.
• Assists with invoicing and renewals for all ticketed sports.
• Assists to provide supervision of part-time ticket office employees with daily and gameday ticket operations.
• Manages certain game day operations.
• Works with Director of Operations to assist on game day operations.

General Responsibilities

• Complies fully with all NCAA, Big Ten (or other conference) and Indiana University rules, regulations, policies and procedures. Failure to do so may result in disciplinary action up to and including termination of employment.
• Develops and manages the annual budget for the assigned sports program.
• Manages team travel, including itineraries, rooming lists, meal arrangements, practice times, authorizations, reimbursements, and air and bus transportation.
• Works with compliance staff on rules education, required compliance documentation, rules interpretations, and other compliance issues or requirements related to the assigned sports program.
• Collaborates with Sports Medicine, athletic training, and sport psychologist to advance player development.
• Manages external relations and community outreach activities including community service and engagement by team members and coaching staff. Seeks out, investigates, and develops team opportunities.
• Conducts a variety of human resource activities which may include, recruitment, selection, labor relations, training, and ensuring pay equity for functional area.
• Develops and implements new processes, standards, and policies that ensure adherences to departmental goals.
• May break down film and analyze data to prepare coaches as they study for game plans and strategy; works with coaches to evaluate practice and game performance; utilizes data to chart the tendencies of opposing team plays.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree

WORK EXPERIENCE

Required

• 2 years of experience with intercollegiate program management

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This work requires the position to be available outside of normal business hours and on some nights and weekends to assist events and promoters and finalize ticket situations.

This position is responsible for promoting the philosophy and objectives of the Intercollegiate Athletics Department, including adherence to all department policies and procedures, as well as the rules and regulations of the IU Indianapolis, Horizon League, and the NCAA.

Work Location

Indiana University Indianapolis Campus

Indianapolis, Indiana

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Athletic Affairs

Job Family: Athletics Operations

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Posting Disclaimer

Thisposting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of thePosted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status.Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, isavailable online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234

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