Associate Registrar

EXPIRED

Job Summary

The Associate Registrar provides leadership and coordination for the Student Services, Transfer Credit, Policy & Appeals, and Athletics Evaluations units, developing strategies to ensure operational effectiveness, accuracy, and equitable resource allocation to meet production goals. Under the direction of the University Registrar, this position is responsible for reviewing institutional philosophy and policy to develop procedures for the enhancement of student service delivery in Enrollment Services (ES) while supporting campus compliance with applicable federal, state and system-wide regulations.

Working cooperatively with the Directors of Admissions and Financial Aid, this position is responsible for planning, directing, and assessing the efficacy of ES Student Services while acting as an advocate for student needs by identifying and recommending improvements in services, communication, and system functionality.

Key Responsibilities

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Job Summary

The Associate Registrar provides leadership and coordination for the Student Services, Transfer Credit, Policy & Appeals, and Athletics Evaluations units, developing strategies to ensure operational effectiveness, accuracy, and equitable resource allocation to meet production goals. Under the direction of the University Registrar, this position is responsible for reviewing institutional philosophy and policy to develop procedures for the enhancement of student service delivery in Enrollment Services (ES) while supporting campus compliance with applicable federal, state and system-wide regulations.

Working cooperatively with the Directors of Admissions and Financial Aid, this position is responsible for planning, directing, and assessing the efficacy of ES Student Services while acting as an advocate for student needs by identifying and recommending improvements in services, communication, and system functionality.

Key Responsibilities

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• Operations & Policy - Provide day-to-day, hands-on leadership and guidance in implementing policies and directing the operational functions associated with efficient, accurate, and timely processing of Student Services, Transfer Credit, Policy & Appeals, and Athletics Evaluations.
• Data Analysis & Systems/Process Recommendation - In collaboration with the Registrar, identifies University and ES priorities and develops plans for efficient and effective support and implementation.
• Communication - In collaboration with the Assistant Registrar, creates a “service excellence” environment in which customers can find answers to questions and obtain accurate information and direction to maximize their use of university resources in resolving their inquiries.
• Personnel Management - Manages the Transfer Credit, Policy & Appeals, and Athletics Evaluations units, including handling of personnel matters. Provides second-level management for the Student Services unit where necessary.

Knowledge Skills and Abilities

Ability to cooperatively manage projects, knowledge of project management methodology, tools, and reporting. Thorough knowledge of and experience working with automated student information systems, especially Student Records. Understanding, experience, and/or willingness to learn existing and new technology in the accomplishment of project goals and reporting project outcomes. Demonstrated ability to effectively supervise and manage staff with full knowledge of personnel policies and practices; to work independently in carrying out the management and supervision of Student Records units; and to prepare reports, monitor workload and compile data as required to evaluate the activities and programs within those units. Ability to effectively train staff providing documentation, coaching, and feedback over time.

Ability to prepare reports, monitor workload, and compile data as required to evaluate operations and programs. Thorough knowledge of and experience in applying and interpreting policies governing Student Records. Demonstrated ability to analyze complex situations accurately and adopt effective courses of action. Knowledge of research techniques and statistical principles. Demonstrated ability to effectively communicate and plan policy implementation with senior management in Enrollment Services and Academic Affairs. Demonstrated ability to carry out assignments without detailed instructions and to obtain facts upon which decisions or recommendations may be based.

Knowledge of and experience with automated student information systems. Demonstrated ability to advice and counsel students and staff regarding educational policy requirements, alternatives for resolving academic policy problems, make or recommend exceptions to policy when appropriate, and to effectively communicate denial of a student request when necessary. Experience interacting and communicating with ethnically and culturally diverse communities. Working knowledge of Microsoft applications: Word, Excel, etc.

Customer Service: Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Displays diplomacy, tact, and respect for all customers, both internal and external, in all situations. Demonstrates empathy, fairness and professionalism when providing service to all customers, including students, faculty, and staff colleagues. Asks questions to clarify customer priorities and needs to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed. Knowledge of proper techniques and the ability to utilize them when engaged in personal interactions of an argumentative or sensitive nature. Documentation of Roles and

Responsibilities: Ensures operational integrity and continuity by maintaining detailed descriptions of responsibilities, ranging from daily tasks to strategic activities and outcomes, and makes them available to supervisor.

Data Integrity: Ensures quality, usability, and integrity of system data by working within approved processes and testing procedures.

Collaboration and Teamwork: Understands, commits, and constructively supports team goals, issues, and decisions, holding themselves accountable to team objectives.

Effective Communication: Able to tell a story based on data to inform and influence decisions.

Relationship and Network Building: Uses Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Bachelor’s degree in a related field and three years of related experience required.  Master’s degree preferred.  Minimum of three years of experience supervising and training processing staff in Student Records. Experience coordinating an operational unit in a large, fast-paced environment and working with a diverse population of employees.

Physical Summary

Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Enrollment Services Student Records

Compensation

Hiring Range: $6,907 - $7,500 per month commensurate with candidate's education, experience, skills, and training

CSU Classification Salary Range: $6,907 - $10,361 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Benefits

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

Classification

Administrator II

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                   

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017, as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHRAccommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

 

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