Coordinator of Tickets and Fan Engagement

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Posting Details

Position Information

Position Title

Coordinator of Tickets and Fan Engagement

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Posting Details

Position Information

Position Title

Coordinator of Tickets and Fan Engagement

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Division

Administration

Department

Athletics

Number of hours per week

35

Days to be worked

Monday, Tuesday, Wednesday, Thursday, Friday, Saturday

Months per year

Fiscal (12 months)

If modified, list months

Job Type

Part-Time

Campus

Main Campus

If other location, please indicate

Position Number

029190

Advertised Salary

Commensurate with experience

Pay Basis

Monthly

Job Description

Under the direction of the Director of Tickets and Fan Engagement, the main responsibility for the Coordinator of Tickets and Fan Engagement is to assist the Director in planning, organizing, and implementing all activity related to ticket office, game day and season ticket sales for football, men’s and women’s basketball and volleyball. The Coordinator of Tickets and Fan Engagement will assist with athletic ticket operations, event marketing/promotions and fan experience. This position will be coordinator for the development and implementation of the strategic direction and creative standards for the unit. Assists the Director with: Coordination of student auxiliary groups in preparation for weekly sporting events and onsite at the actual game (Tiger Team, Dance Team, Half-time supper, etc.) Coordinating marketing strategy that focuses on increasing attendance with a specific emphasis on maximizing ticket sales and fan experience. Conducting data analytics associated with ticketing to maximize revenue, increase fan attendance, generate new philanthropic leads, forecast revenue production and leveraging ticketing data. Running reports and identifying season ticket prospects for Tennessee State Athletics. Revenue generation primarily for football and basketball programs. Maintaining the department’s digital advertising strategy, including but not limited to email campaigns, and social media outlets. Collaborating with programs that promote fan engagement. Providing exceptional customer service to all season ticket holders, individual ticket purchasers and fans of Tennessee State University and visiting institutions. Performs other duties as assigned.

Minimum Qualifications

Bachelor’s degree or equivalent experience2-3 years’ experience in ticketing, fan engagement/marketing in sports or entertainment Excellent written and verbal communication skillsMust be able to work extended days and hours.Ability to multitask and work well under pressure. Organized and extremely detail oriented.Strong understanding of social media and digital platformsProficient in Office 365Self-starter who takes initiative and is a quick learner.Flexible and able to change plans on the fly.Highly motivated with the ability to work without close supervision.

Special Instructions to Applicants

Employment is contingent upon successfully completing a criminal background check as mandated by Tennessee State University.Official transcripts for positions which require a post-secondary undergraduate degree, advanced degree and/or certification must be presented upon hire.An unofficial transcript may be attached in the “Transcript” section.You will be required to provide names and contact information for three references.

Open Date

11/02/2023

Close Date

11/13/2023

Job Category

Administrative/Professional

Requisition Number

Benefits

Tennessee State University offers eligible employees a competitive benefits package that includes annual leave (vacation), sick leave, medical, dental, vision, life insurance, retirement, tuition assistance, flexible benefits plans and more.

Quick Link

https://jobs.tnstate.edu/postings/7749

Reference Letter

References

Minimum References Required

2

Recommendation Deadline

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents 1. CV/Resume 2. Cover Letter 3. Transcript 1 Optional Documents 1. Transcript 2 2. Transcript 3 3. Media File

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