Cougar Club Specialist - 131163

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Staff and Administrative | | |

Job Title : Cougar Club Specialist

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Staff and Administrative | | |

Job Title : Cougar Club Specialist

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Job Classification: Staff

Start date of this position: As soon as possible

Job Summary

The Cougar Club Specialist is a key member of the Athletic Department's Development Team. In addition to helping run Cougar Club's day-to-day operations and working with athletic donors at all levels, this position also coordinates critical hosting and hospitality functions at all home football games as well as other sporting events; oversees the Athletic Annual Scholarship program; assists with other Cougar Club events; and other duties as assigned.

Why You Should Join Our Team

Be an integral part of BYU history and our rich tradition of winning. Now officially a member of the Big 12 Conference, never has there been a better opportunity for BYU to tell its story on the biggest stages, and you can be a part of that. We need someone who understands BYU's distinctive mission and vision, with the gospel of Jesus Christ as its essential foundation. We need someone who cares deeply about the individual successes and challenges of our student-athletes. We need someone who strives for excellence in all they do, and who can thrive in a dynamic, challenging, and incredibly rewarding environment.

Duties/Expectations :

1. Cougar Club Membership Management

-Manage Cougar Club member benefits, including creation, sourcing, and fulfillment.

-Oversee the onboarding process for new and/or upgrading members, ensuring gifts and swag are distributed on a timely and efficient basis.

-Determine and execute other touchpoints with members to drive value and connection (such as birthday acknowledgments, membership anniversaries, and monthly newsletters).

2. Events and Hosting

-Plan, coordinate and execute certain event plans including, but not limited to, communications, technical support, parking, invitations and RSVPs, venue, food, gifts, set up/take down, and staffing.

-Primary responsibility: Coordinate attendees - student-athletes and guests, donors, University administration, Athletic administration, and coaches at the following events:

-Scholarship dinner (annual dinner recognizing donors who sponsor specific student-athlete scholarships)

-Hall of Fame dinner (annual dinner recognizing certain student-athletes being inducted into BYU's Athletic Hall of Fame)

-Cougar Club luncheons (monthly lunch for Cougar Club members and guest to come on campus, eat a provided meal, and hear from student-athletes and coaches)

-Cougar Canyon (Cougar Club booth/presence as part of the football game day fan zone)

-Supporting responsibility: Cougar Club lunches, Fan Fest presence, Cougar Club targeted sporting events, annual football trip(s), Cougar Kick Off, 1st Pitch Dinner, etc.

-Football game day hospitality, with primary responsibility for one of the following (may be rotated year-to-year among other Cougar Club co-workers) - Cougar Club annual tent, Gridiron Grill (east side), or suites

3. Cougar Club Administrative Management

-Assist with day-to-day operations of the Cougar Club department.

-Assist in the annual membership renewal process.

-Participate in the ticket renewal process for football and men's basketball.

-Work with Cougar Club members to solicit contributions and gifts.

-Troubleshoot problems, resolve concerns, and create solutions.

-Communicate with Cougar Club members via phone, email, and social media to inform them on Cougar Club initiatives and answer questions.

4. Data Analytics and Membership Experience

-Utilize data to measure, track, and improve net promoter score (NPS) and retention rates.

-Develop and implement value, growth, and retention campaigns and initiatives based on analytical insights.

5. Special Projects and Other Duties

-Fundraising Special Projects, to include assisting in coordinating fundraising projects, events, and receiving and tracking donations

-Participate in communications and marketing efforts.

What Qualifies You to Apply?

Required :

-Bachelor's Degree or an equivalent combination of education/experience.
-Professional experience in fundraising, college athletics, event management/hospitality, business, sales, or other related field
-Willingness to uphold and live by the university's Honor Code
- All new employees who are members of The Church of Jesus Christ of Latter-day Saints will be required to hold and be worthy to hold a current temple recommend, which may be verified during the application process.

Preferred :

-Master's Degree
-3 or more years professional experience in fundraising, college athletics, event management/hospitality, business, sales, or other related field

Employee Class: Staff (Full-Time)

Work Location: Provo Campus

Environment: Periodic exposure to unfavorable conditions. Need to be in variable temperatures or wet environments, etc.

Physical Exam Required: N

Physical Exam Details:

Desired Start Date: As soon as possible

Job Close Date: 05/03/2024

Pay Level: 50

Approximate Starting Salary: Depends on qualification

Documents Required at time of Application:

Required: Cover Letter, Resume
Optional: Letter of Recommendation 1

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!

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