Director of Athletic Ticket Operations

EXPIRED

Posting Details

Position Information

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Posting Details

Position Information

Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More

Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More

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Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More

Position Title

Director of Athletic Ticket Operations

About this Opportunity

Ball State University welcomes applications for a Director of Athletic Ticket Operations.

This full-time opportunity includes a generous benefits package with health insurance, retirement programs, educational assistance, and much more.

Our Statement on Inclusiveness

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence

and freedom of expression.

Benefits and Community

Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.

Affordable Healthcare

Retirement

Tuition Remission (For eligible employees, their dependents, and spouse)

Paid Parental Leave

Professional Development

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana: https://www.bsu.edu/about/live-near-your-work

FLSA

Administrative Exemption

Hrs/Week

40

Length of Assignment

Full-Time At-Will

Position Function

Plan, organize, supervise and direct the day-to-day ticket operations for Ball State University Athletics, including but not limited to ticketing, premium seating, and support of the development of a comprehensive strategy for season ticket, group, and promotional ticket sales. Ensure all goals and objectives are met with strict adherence to

NCAA

and

MAC

rules and regulations, as well as the policies and procedures of the department and the university.

Minimum Education

Bachelor’s degree from an accredited institution by date of appointment.

Minimum Experience

Working experience in professional and/or college sports.

Minimum Other

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Master’s degree

Preferred Experience

NCAA

Division 1 ticket office experience

Preferred Other

Knowledge and experience with ticketing software, specifically Ticketmaster and/or Paciolan.

Pre-Employment Screening

Requires successful completion of a background check and education verification.

Position Title(s) Supervised

Part-time ticket office employees (including students) and graduate assistant(s)

Required Certifications

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

There's more to discover IN Indiana! Visit the following link to learn more: IN Indiana

Department

Athletic Marketing & Promotion:110045

Department Information

Department Email or Phone Number

joe.mccollum@bsu.edu

Duties & Responsibilities

| Ranking | 1 | | Job Duty |
Serve as operational point person and primary user of ticketing software (i.e. Ticketmaster Archtics and related software) for the Department of Athletics. Responsible for ticket operations and customer service management for all ticketed home events for Ball State Athletics, ticketing for select away and neutral site events (i.e. visiting team tickets for football away games), and occasional non-Athletics events within Athletics venues. |

| Ranking | 2 | | Job Duty |
Hire, schedule, supervise, and train student and/or game day ticketing staff and graduate assistants on all facets of daily ticket sales, cash and credit card transactions, and customer service. Develop, administer and audit cash handling procedures. |

| Ranking | 3 | | Job Duty |
Maintain knowledge of best practices and updates related to ticketing system software and other relevant technology. Act as liaison between Ball State Athletics and ticketing software partners. Act as liaison between Ball State Athletics and other campus units (i.e. Information Technology) for matters relating to ticket operations, i.e. ticket scanners, ticket printers, etc. |

| Ranking | 4 | | Job Duty |
Oversee the management and distribution of complimentary tickets for coach and student-athlete guests at home events and select away and neutral site events (i.e. football away games and postseason events). Adhere to NCAA, Mid-American Conference, and University policies regarding complimentary tickets. Report any potential MAC and NCAA rules violations to appropriate parties. |

| Ranking | 5 | | Job Duty |
Support on-site Playfly Aspire ticket sales staff, Ball State Cardinal Varsity Club (Athletics fundraising) staff, and others as needed through ticket system data mining, inventory management, list creation, and report creation as needed. Provide ticket system training to Playfly Aspire and other personnel as needed. |

| Ranking | 6 | | Job Duty |
Liaison to Playfly Aspire staff in regard to inventory, creation and execution of group sales initiatives and special offers utilizing Fevo and/or related ticketing platforms. |

| Ranking | 7 | | Job Duty |
Collaborate with Ball State Athletics marketing and media relations staff to ensure that Athletics website is updated with timely and relevant information and functional ticket sales links. Contribute ideas and feedback to enhance online ticket sales via the Athletics website. |

| Ranking | 8 | | Job Duty |
Evaluate all policies and procedures for relevance and updates to keep up with technology and current rules and regulations from departmental, University, Conference, State, Federal and NCAA groups. |

| Ranking | 9 | | Job Duty |
Perform other related duties as assigned. |

Posting Detail Information

| Posting Number | 202401608P | | Number of Vacancies | 1 | | Desired Start Date | 09/01/2024 | | Position End Date (if temporary) | | | Open Date | 08/14/2024 | | Applications Accepted Through Date | 10/07/2024 | | Open Until Filled | No | | Information regarding transcripts | The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted. | | Special Instructions Summary | | | Information for Applications Requiring a Cover Letter |
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values, including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ |

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents 1. Resume Optional Documents 1. Cover Letter 2. Undergraduate Transcripts

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