Director of Athletics Ticketing

TN, United States

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Job Description

Job Summary

This position leads and oversees the Athletics Ticketing Office, providing strategic direction and daily management of all ticketing operations. The individual serves as the primary point of contact for all ticketing inquiries and is responsible for the sale and management of season tickets, single-game tickets, group tickets, premium seating, parking, and outbound ticket sales initiatives. Additional responsibilities include generating ticketing reports, developing and executing ticketing and revenue strategies, enhancing the customer experience, and maximizing ticket revenue while strengthening the ETSU Athletics brand.

Knowledge, Skills and Abilities

• Experience with enterprise ticketing solutions; experience with the Paciolan ticketing system is preferred.
• Experience managing athletics ticketing operations, including oversight of game-day ticketing activities.
• Strong attention to detail and organizational skills.

Director of Athletics Ticketing

TN, United States

Be the First to Apply

Job Description

Job Summary

This position leads and oversees the Athletics Ticketing Office, providing strategic direction and daily management of all ticketing operations. The individual serves as the primary point of contact for all ticketing inquiries and is responsible for the sale and management of season tickets, single-game tickets, group tickets, premium seating, parking, and outbound ticket sales initiatives. Additional responsibilities include generating ticketing reports, developing and executing ticketing and revenue strategies, enhancing the customer experience, and maximizing ticket revenue while strengthening the ETSU Athletics brand.

Knowledge, Skills and Abilities

• Experience with enterprise ticketing solutions; experience with the Paciolan ticketing system is preferred.
• Experience managing athletics ticketing operations, including oversight of game-day ticketing activities.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint, with the ability to quickly learn new software and technology.
• Self-motivated with a strong work ethic and the ability to work independently with minimal supervision.
• Demonstrated ability to prioritize competing responsibilities and effectively manage multiple projects in a fast-paced environment.
• Excellent interpersonal skills with the ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to demonstrate sound judgment, poise, tact, and diplomacy when interacting with a variety of internal and external stakeholders.
• Strong customer service orientation with a commitment to providing exceptional service.
• Excellent written, verbal, presentation, and active listening skills.
• Proven ability to collaborate effectively as a member of a team while coordinating multiple tasks and meeting deadlines.
• Knowledge of and commitment to complying with all applicable policies, procedures, and regulations of East Tennessee State University, the Southern Conference, and the NCAA.

Required Qualifications

• Bachelor’s degree from an accredited institution and either:
• One (1) year of professional experience in collegiate or professional ticket sales, athletics sales, or a related field, with demonstrated success in meeting sales goals; or
• Two (2) years of graduate assistantship or internship experience in one of these areas, with demonstrated success in meeting sales goals.

Preferred Qualifications

• Master's degree from an accredited institution.
• Experience using the Paciolan Unlimited ticketing software system

Compensation & Benefits

• Job Family – Athletics Management 1
• Market Range - 7 Salary Schedules
• For information on benefits, please visit Employee Benefits

Application Instructions and additional details

• Exempt positions are only required to be posted for a minimum of fourteen (14) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Employment is contingent on a satisfactory background check
• Applications must include a cover letter, resume, and three (3) professional references

ETSU is an Equal Opportunity Employer

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations

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Job Info

• Job Identification 1170
  
• Job Category Athletics
  
• Posting Date 07/31/2026, 09:01 PM
  
• Degree Level Bachelor's Degree
  
• Job Schedule Full time
  

• Locations 1081 John Robert Bell Dr, Johnson City, TN, 37601, US

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1081 John Robert Bell Dr, Johnson City, TN, 37601, US

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