Director of Ticket Operations
EXPIRED

United States Air Force Academy

USAF Academy, CO

Posted Date: Jun 07, 2024

Expired Date: Jul 27, 2024

QUALIFICATION

  • Salary Expectation
    Unknown
  • Years of Experience
    2+ Years
  • Work Type
    Full-time

ABOUT PROGRAM

SPORTS/DEPARTMENT

About the Job
Job Description

“This job is a civilian position and does not require military service (including commission and enlistment)”

Adhere to USAFA, Mountain West Conference, AFAAC, and NCAA Policies and Procedures Maintain knowledge of departmental activities, sports schedules, and procedures foster cooperative working relationships with all staff members who work within or outside of the Ticket Office Unit.

  • Serve as the lead Ticket Office manager for Hockey and select annual academy events.
  • Serve and secondary Ticket Office manager for Football.
  • Manage the daily operations of the ticket office.

  • Serve as liaison to Air Force Sports Properties and manage all sponsorship and trade tickets.

  • Responsible for maintaining and managing our player guest / compliance software “Arms”

  • Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system.

  • Assist in the allocation, printing and distribution of season, single, and away game tickets according to the established priority point system.

  • Demonstrate valuable leadership skills including but not limited to communicating effectively, integrity, trustworthiness, and the ability to delegate when needed.

  • Train other Ticket Office staff in primary areas of responsibility.

  • Work all Athletic events as assigned and assist in the supervision of game day workers as scheduled.

  • Work in conjunction with the Falcon Athletic Fund, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.

  • Answer telephones in a courteous, professional, and prompt manner while providing any necessary follow-up to ensure that the caller is competently assisted and return all calls, e-mails, and messages within a 48-hour period.

  • Maintain competence in the use of all functions of the Paciolan ticketing system.

Department History

United States Air Force Academy Ticketing 2024–2025

Person Role

Spencer Smith

Assistant AD - Ticket Operations

Connor McNamara

Director of Ticket Sales & Service

Ryan Reynolds

Director of Ticket Operations

Zach Braswell

Assistant Director of Ticket Operations

Megan Gines

Assistant Director of Ticket Operations

United States Air Force Academy Ticketing 2023–2024

Person Role

Spencer Smith

Assistant AD - Ticket Operations

Hailee Codiga

Director, Ticket Sales & Service

Joshua Doyle

Director of Ticket Operations

Connor McNamara

Director of Ticket Sales & Service

Megan Gines

Assistant Director of Ticket Operations

Lindsay Meagher

Assistant Director of Ticket Operations

United States Air Force Academy Ticketing 2022–2023

Person Role

Spencer Smith

Assistant AD - Ticket Operations

Hailee Codiga

Director, Ticket Sales and Service

Megan Gines

Assistant Director of Ticket Operations

Lindsay Meagher

Assistant Director of Ticket Operations

Email us at support@intercollegiate.co with any questions.

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