Director of Ticket Operations

“This job is a civilian position and does not require military service (including commission and enlistment)”

Adhere to USAFA, Mountain West Conference, AFAAC, and NCAA Policies and Procedures Maintain knowledge of departmental activities, sports schedules, and procedures foster cooperative working relationships with all staff members who work within or outside of the Ticket Office Unit.

• Serve as the lead Ticket Office manager for Hockey and select annual academy events.
• Serve and secondary Ticket Office manager for Football.

“This job is a civilian position and does not require military service (including commission and enlistment)”

Adhere to USAFA, Mountain West Conference, AFAAC, and NCAA Policies and Procedures Maintain knowledge of departmental activities, sports schedules, and procedures foster cooperative working relationships with all staff members who work within or outside of the Ticket Office Unit.

• Serve as the lead Ticket Office manager for Hockey and select annual academy events.
• Serve and secondary Ticket Office manager for Football.
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• Manage the daily operations of the ticket office.

• Serve as liaison to Air Force Sports Properties and manage all sponsorship and trade tickets.

• Responsible for maintaining and managing our player guest / compliance software “Arms”

• Assists in reviewing ticketing needs and procedures with venue users; prepares events for system sale, including event builds in the ticketing system.

• Assist in the allocation, printing and distribution of season, single, and away game tickets according to the established priority point system.

• Demonstrate valuable leadership skills including but not limited to communicating effectively, integrity, trustworthiness, and the ability to delegate when needed.

• Train other Ticket Office staff in primary areas of responsibility.

• Work all Athletic events as assigned and assist in the supervision of game day workers as scheduled.

• Work in conjunction with the Falcon Athletic Fund, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines.

• Answer telephones in a courteous, professional, and prompt manner while providing any necessary follow-up to ensure that the caller is competently assisted and return all calls, e-mails, and messages within a 48-hour period.

• Maintain competence in the use of all functions of the Paciolan ticketing system.

• Assist in the maintenance of the Air Force Tickets email account and online chat.

• Maintain competence in the use of Paciolan Ticketing System.

• Attend community events as needed to promote Air Force Athletics.

• Maintain a positive attitude toward performing job duties and working with other staff members.

• Perform other duties as assigned.

Required:

• Bachelor’s Degree from an accredited college or university.
• A Minimum of 2 years’ experience in an athletic related ticket office with Paciolan Ticketing system or a comparable ticketing system.
• Demonstrated strong interpersonal skills, and a strong sense of customer service.
• Basic office equipment and computer skills.
• Ability to work an irregular work schedule including regular business office hours (9 am – 5 pm; Monday – Friday), and evening and weekend athletic events as assigned.
• Ability to travel with athletic teams.
• Must be authorized to work in the U.S. and successfully pass a background check.

Preferred:

• Master’s degree in Sports Management or related field.
• Demonstrated extensive knowledge of the Paciolan Ticketing System.