Director of Ticket Sales and Service

Position Announcement

Position Details

Proposed Start Date

02/02/2026

Classification Title

Communications / Marketing

Rank

N - No Rank

Working Title

View Full Description

Position Announcement

Position Details

Proposed Start Date

02/02/2026

Classification Title

Communications / Marketing

Rank

N - No Rank

Working Title

Director of Ticket Sales and Service

Department

630200 - ATH Marketing/Promotions/Ticket Off

Position Number

D97299

Representation

UU - Unclassified Unrepresented

Renewable

Renewable

End date, if applicable

Position FTE

1.0

Tenure Status

N - not applicable

Position Summary

| Brief Description of PSU/School/Dept |
Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 22,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation. | | Position Summary |
Under the direction of the Associate AD for External Affairs, the Director of Ticket Sales and Service will provide leadership and strategic direction for the ticket sales and service unit within Athletics. This position will be responsible for developing and executing results-driven sales strategies to drive revenue, providing elite customer service for season ticket members and guests and managing ticket operations in collaboration with Portland State University Box Office leadership for all ticketed sports. | | Minimum Qualifications |
- Bachelor’s degree from an accredited college or university in business, marketing, sport management, finance, accounting, or other related field. - One to two years of experience in ticket sales and operations within a sports environment. - Experience utilizing ticketing software and database programs such as Ticketmaster, University Tickets, Paciolian or another related program. - Proven experience developing sales strategies to drive season ticket, group and single game sales increasing revenue. - The ability to manage several tasks or projects simultaneously. - Strong organizational and interpersonal skills. - A track record in building quality relationships and provided elite customer service. - Experience managing and leading a sales team.

| | Preferred Qualifications |
- Master’s degree from an accredited college or university in business, marketing, sports management, finance, accounting or other related field. - Experience working in a NCAA Division 1 athletic ticket office or professional sports organization. - Evidence of strong communication skills, including the ability to clearly convey thoughts, ideas and plans to PSU Coaches, Administrators and other staff members.

| | Key Cultural Competencies |
- Create an environment that acknowledges, encourages, and celebrates differences. - Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds. - Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement. - Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

| | Environmental Stewardship |
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals. | | Work Days/Hours | | | Total Compensation Range & Benefits Statement |
Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity. The starting annual salary for this position will be between $49,140 to $52,332 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR. An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator |

Application Instructions

| Additional Information | | | Additional Application Instructions (deadlines, etc.) |
Please list the names, telephone numbers and email addresses for three professional references.

| | Does this position require the employee to drive a motor vehicle? | Yes | | Background Check Required | Yes | | Position End Date (if applicable) | | | If you have questions | |

Search Details

| Posting Close Date | | | Projected Close Date for Posting | Open Until Finalists Identified | | Application screening begins | | | Quick Link | https://jobs.hrc.pdx.edu/postings/48997 |

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you first find out about this position?

   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question

2. (Open Ended Question)

Applicant Documents

Required Documents 1. Resume 2. Cover Letter 3. Professional References

Optional Documents

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