Director of Ticketing and Patron Services

Position Announcement

The Director of Ticketing and Patron Services oversees all ticketing operations at Utah Tech University across athletics, performing arts, community, and commercial events. This role is responsible for managing ticketing strategy, fiscal reconciliation, customer service standards, and front-of-house integration for multiple campus venues, including the America First Performing Arts Center. Reporting to the Executive Director of Event Services, this position supervises full-time and part-time staff and serves as the primary liaison with University departments and external partners on all matters related to ticketing and patron experience.

Responsibilities

• Oversee and manage the Utah Tech University Ticket Office operations, ensuring professional service across athletics, fine arts, UTSA, and commercial events.
• Supervise two full-time staff (with anticipated growth to five) and 30-75 part-time employees, in coordination with Assistant Managers.
• Develop and implement box office staffing schedules, event setup checklists, and event settlements.
• Ensure accurate and timely reconciliation of event settlement reports, deposits, and fiscal documentation.
• Maintain strong relationships with ticketing software vendors, and serve as lead administrator for Paciolan and associated technologies.
• Collaborate closely with the Executive Director of Event Services on strategic planning, policy development, and customer experience.
• Coordinate onboarding and ongoing training for ticket sellers, part-time staff, and front-of-house support roles.
• Provide leadership in managing the America First Performing Arts Center box office and front-of-house operations, as well as other University venues.
• Initiate, implement, and document change management procedures and enhancements to operational efficiency.
• Ensure University compliance with PCI, cash handling, and audit requirements.
• Maintain ticket office website and contribute to digital ticketing and mobile strategies.

Position Announcement

The Director of Ticketing and Patron Services oversees all ticketing operations at Utah Tech University across athletics, performing arts, community, and commercial events. This role is responsible for managing ticketing strategy, fiscal reconciliation, customer service standards, and front-of-house integration for multiple campus venues, including the America First Performing Arts Center. Reporting to the Executive Director of Event Services, this position supervises full-time and part-time staff and serves as the primary liaison with University departments and external partners on all matters related to ticketing and patron experience.

Responsibilities

• Oversee and manage the Utah Tech University Ticket Office operations, ensuring professional service across athletics, fine arts, UTSA, and commercial events.
• Supervise two full-time staff (with anticipated growth to five) and 30-75 part-time employees, in coordination with Assistant Managers.
• Develop and implement box office staffing schedules, event setup checklists, and event settlements.
• Ensure accurate and timely reconciliation of event settlement reports, deposits, and fiscal documentation.
• Maintain strong relationships with ticketing software vendors, and serve as lead administrator for Paciolan and associated technologies.
• Collaborate closely with the Executive Director of Event Services on strategic planning, policy development, and customer experience.
• Coordinate onboarding and ongoing training for ticket sellers, part-time staff, and front-of-house support roles.
• Provide leadership in managing the America First Performing Arts Center box office and front-of-house operations, as well as other University venues.
• Initiate, implement, and document change management procedures and enhancements to operational efficiency.
• Ensure University compliance with PCI, cash handling, and audit requirements.
• Maintain ticket office website and contribute to digital ticketing and mobile strategies.
• Serve as primary contact for major ticketed events, including post-season athletics and large-scale performances.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree required; Associate's degree plus extensive experience may be substituted for the degree.
• At least three years' related experience required.
• Knowledge of supervisory practices and principles required; knowledge of cultural and athletic events preferred.
• Knowledge of computerized ticketing systems.
• Knowledge of computers and basic troubleshooting skills, requiring administrative access to computers.
• Knowledge of website software and Microsoft Office suite, with advanced skills in Excel.
• Knowledge of ticket office operations and accepted accounting and recordkeeping practices relating to ticket selling.
• Knowledge of basic math, accounting and budgeting systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to properly represent the university and department in exercising good human relations skills.

Supplemental Information

POSITION DETAILS, COMPENSATION AND BENEFITS: Full-time overtime-exempt staff position. Annual salary of $65,000+ depending on qualifications and experience. Desired start date of January/February 2026. Excellent benefits package included that begins on start date; includes medical, dental, vision, disability, and life insurance, employee assistance and wellness programs, retirement plan contributions, and undergraduate tuition waivers for employees and eligible dependents, as well as paid holidays in addition to sick and vacation leave accruals. See https://humanresources.utahtech.edu/e... under "Benefits Summary" for more details.

ELECTRONIC APPLICATION PROCEDURES: Application review begins January 5, 2026 . Submit application materials (including resume contents and contact information for three professional references) and upload a cover letter electronically. If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office at (435) 652-7520.

ABOUT THE UNIVERSITY: Utah Tech University is an open, comprehensive, polytechnic institution, committed to exceptional student learning and success that has adopted an instructional approach of "active learning. active life." and a culture of innovation and entrepreneurship. We seek faculty and staff committed to creating an active, applied and career-oriented learning environment that is student-centered. Established in 1911 as a community college and in 2013 as a state university, our University is located in picturesque southwestern Utah, approximately 120 miles north of Las Vegas. The area is renowned for its red rocks, desert climate, over 300 days of sunshine annually, and featuring easy access to world-class outdoor recreational opportunities. Click here to learn more about the University.

Utah Tech University is a fast-growing Utah public institution of higher education, with more than 13,000 students. We offer over 250 programs, including doctoral, masters, bachelors, associates, certificates, endorsements, minors, and/or emphases. We seek faculty and staff committed to creating an active, applied, and career-oriented learning environment that is student-centered, who bring new ideas, possess values and career aspirations aligned with the University’s mission and vision, and are inspired to build a premier open, comprehensive, polytechnic university.

Utah Tech employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must provide employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Utah Tech is committed to providing access and reasonable accommodations in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, please contact Human Resources at hr@utahtech.edu or 435-652-7500.

Utah Tech University does not discriminate on the basis of race, religion, color, national origin, citizenship, sex (including sex discrimination and sexual harassment), sexual orientation, gender identity, age, ancestry, disability status, pregnancy, pregnancy-related conditions, genetic information, military status, veteran status, or other bases protected by applicable law in employment, treatment, admission, access to educational programs and activities, or other University benefits or services. For more information or contact information, please visit https://titleix.utahtech.edu/reporting-discrimination/.

For important information regarding academics, campus safety, student services, employment laws, and other regulatory requirements, visit Utah Tech University’s Right-to-Know https://utahtech.edu/right-to-know/ and Clery Act (https://police.utahtech.edu/clery-act) websites.

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