Game Day Supervisors for Ushers, Ticket Takers & Security - Temporary Part-Time

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Posting Details

Posting Details

Job

040928

Department Code

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Department

Dome Operations

Job Title

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Posting Details

Posting Details

Job

040928

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Department Code

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Department

Dome Operations

Job Title

Game Day Supervisors for Ushers, Ticket Takers & Security - Temporary Part-Time

Location

Syracuse, NY

Pay Range

$16.50 - $18.50 Per Hour

Pay Determination

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level

00

FLSA Status

Non-exempt

Hours

Must be able to work a flexible scheduled based on events scheduled at the Dome.

Job Type

Temporary

Campus

Syracuse, NY

Unionized Position Code

Not Applicable

Job Description

The

JMA

Dome is seeking Temporary Game Day Supervisors for Ushers, Ticket Takers & Security staff to work on an as needed basis for events in the 2024-2025 academic (June 2024 through May 2025) season. The primary responsibilities as a Supervisor are to monitor and assist all Event Staff under your direction to ensure the proper completion of their duties. Also, to provide on-the-job-training and support to all staff during events.

Qualifications

As a Supervisor, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance.

Be a helpful, courteous leader of your staff and patrons.

Have complete knowledge of the Dome Playbook, and policies & procedures.

Monitor Event Staff members’ promptness, appearance, and performance.

Inform the Director of Security & Event Staff of any changes to your roster, such as personal and schedule related information.

Job Specific Qualifications

Applicants must be flexible and able to work events that on average last between 5 – 7 hours.

Events take place on nights, weekends, and some holidays.

You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities

Usher Assistant Supervisor & Supervisor:

Attend all pre-event meetings with the Dome Management staff prior to events.

Assist the Supervisor with staff deployment & pre-event meeting with team members.

Inform all staff members of pertinent information relayed to you by the Dome Management.

Assign all your staff members to their designated positions as quickly as possible and release to assignments prior to doors opening.

Ensure that your work area runs properly and smoothly during the event, which includes answering questions and assisting Event Staff members with difficult problems.

Be alert for radio calls.

Continually monitor your work area.

Be prepared to move staff to different locations if necessary.

Report all on-the-job injuries, no matter how small, immediately. Complete Incident Reports as needed.

Report to your designated gates for exiting at least 10 minutes prior to the conclusion of the event.

Meet with the Director of Security & Event Staff for staff performance and event review.

Ticket Taker Supervisor:

Attend all pre-event meetings with the Dome Management staff prior to events.

Assist the Supervisor with staff deployment & pre-event meeting with team members.

Manage staff check in and coordinate all ticket scanner distribution.

Inform all staff members of pertinent information relayed to you by the Dome Management.

Assign all your staff members to their designated positions as quickly as possible and release to assignments prior to doors opening.

Ensure that your work area runs properly and smoothly during the event, which includes answering questions and assisting Event Staff members with difficult situations.

Be alert for radio calls.

Continually monitor the Ticket Taker team, and be available for troubleshooting scanner related issues.

Be prepared to move staff to different locations if necessary.

Report all on-the-job injuries, no matter how small, immediately. Complete Incident Reports as needed.

Report to your designated gates for exiting at least 10 minutes prior to the conclusion of the event.

Meet with the Director of Security & Event Staff for staff performance and event review.

Security Supervisor:

Position is open only to current

JMA

Dome Security Guards, with active

NYS

Security Guard License.

Provides direct support and supervision to Event Staff Security teams responsible for Gate Entry.

Assist the Director of Security & Event Staff in coordinating and implementing all game day Security operations related to the entry process.

Assist with the Game Day support of Event Security Operations for all major

JMA

Dome events.

Oversee the setup and breakdown of all metal detecting equipment and support accessories needed at each entry location.

Manage all metal detecting equipment while in use

Supervise the Game Day check in process, pre-event meeting, and staff deployment process.

Ensure that assigned staff are prepared for their assigned post and receive all necessary instructions.

Set an example of work ethic and professionalism for all staff in your area.

Supervise and train staff on proper operation of metal detecting equipment.

Addresses any patron questions or concerns that arise during the entry process.

Assist with the development of security staff, policies and procedures, as well as training programs and initiatives.

Physical Requirements

You must be able to stand and walk during an entire event in a stadium environment.

Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

Tools/Equipment

Portable Ticket Scanner if applicable.

Metal Detecting Wands / Equipment

Portable Radio

Tables & Stanchions

Other items as needed

PPE

will be provided and required to wear if needed.

The specifics will be based on job duties.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link

https://www.sujobopps.com/postings/10...

Job Posting Date

05/23/2024

Application Deadline

Full Consideration By

Job Category

Temporary

Message to Applicants

Applicant Documents

Required Documents 1. Resume/CV 2. Cover Letter Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this position?

(Open Ended Question)

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