Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the application to ensure that you receive the appropriate credit toward qualification for this position.
Position Summary Information
Business Services Coordinator
Gift Processing Manager
Boone, North Carolina
5
091191
Athletics Office - 120000
Bachelor’s degree in business administration or a related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per
ADA
. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
This position oversees pledge processing which includes posting of pledges and
issuance of accurate pledge reminders following policies and procedures. This position
will also regularly review pledge reminder practices with development in order to
streamline the process in a sustainable way. Any electronic pledge reminders sent will
be reviewed and approved by this position. This position oversees the setup and
maintenance of recurring credit card and bank draft charges.
PCI
compliance standards
must be followed for credit card transactions. This position will communicate with
University Advancement staff to ensure that
PCI
compliance standards are consistently
being met. This position maintains designation funds and campaign codes in Banner
Advancement as well as solicitation codes, gift classes, and premium codes. Similar to entering proper information into Paciolan so the two record keeping databases are in sync. This
position is also responsible for auditing gifts and processing accurate gift receipts daily. Position will assist with Development activities to include, but not limited to, hospitality events, fundraising events, donor stewardship, creative content execution and other duties as assigned.
This position will have direct contact with donors, development staff, Foundation staff
Alumni staff and others regarding donor accounts. Position must communicate and explain policies and procedures related to gifts and pledges to development staff and other university staff. Also must possess the ability to communicate effectively with donors to explain their records.
This position oversees the daily auditing, batching, and posting of gifts and pledge
payments following policies and procedures. Strong attention to detail and accuracy is
required in gift and pledge processing to insure donor designation instructions are
followed. Additional research with donors, development staff, donor-advised funds and
other third-party payment processors may be required to learn donor intent.
This position audits gift and pledge postings daily and makes corrections and
adjustments as necessary. Will maintain backup documentation file for all adjustments. This position will also oversee the use of the Quickswipe keypad and iPad for authorized users who have completed
PCI
training.
This position needs to know and apply University Advancement Policies and Procedures
for Charitable Giving and
IRS
rules and regulations governing charitable donations and
be able to explain the policies to development officers, support staff and donors.
Accuracy and attention to detail are essential to this position.
Position will provide gameday support for the
MAF
.
Position will provide direct support to Deputy AD and Associate AD.
Knowledge, Skills, & Abilities Required for this Position
This individual needs significant knowledge of office procedures and practices, problem-
solving skills, excellent written and oral communication skills, and strong interpersonal
skills. Strong attention to detail and accuracy are essential. Individual needs strong
computer skills, and proficiency in Microsoft Word and Excel. Individual needs the ability
to learn and interpret policies and procedures, manage multiple projects and meet
deadlines. Individual also needs to be able to create new policies and procedures as
needed. Individual will also provide training in Banner Advancement to all new University
Advancement employees in addition to Paciolan.
Experience in collegiate athletics.
Permanent Full-Time
Staff/Non-Faculty
1.0
Normal working hours are Mon-Fri 8:00-5:00 pm; however, if the need arises for anirregular schedule to support the activities of the Division, this position will either workovertime or change their schedule as needed.
This position requires the individual to work in the office to complete the necessary jobtasks.
40
12
No
Normal physical capabilities are required as may be expected in an office setting.
Journey
62
45,000-50,000
Required Functional Competencies to Successfully Perform Job Duties.
Program Administration: Ability to complete daily work to meet established deadlines and client needs for a program or within a program. Ability to collect, organize and disseminate program information. Ability to generate standard reports. Ability to monitor and maintain accounting records.
Knowledge-Program & Organization: Knowledge of federal, state and policies affecting program areas. Ability to reference, research, and apply to address client and program needs. General knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness. Ability to process daily actions and requests within established guidelines and with knowledge of operational processes and procedures. Ability to use applicable technology, web-based data systems and programs needed to complete work assignments.
Customer Service: Ability to develop and maintain productive and collaborative work relationships. Ability to respond promptly and accurately to clients based on established policies and procedures. Ability to explain established procedures and practices in terms of client needs and business results and goals. Ability to follow up on issues needing policy interpretation with higher-level staff or supervisor and responds back to clients. Knowledge of the clients’ mission, goals and needs.
Communication: Ability to relay program information and explain processes to clients. Ability to respond to client needs within established parameters. Ability to request information needed to process work or to report factual information regarding work. Ability to document work as requested or according to guidelines. A higher-level staff member or supervisor may review some or all communication.
Pay will be commensurate with applicant competencies, budget, equity and market considerations.
Posting Details Information
| Posting Date | 08/23/2024 |
| Closing Date | 09/01/2024 |
| Competency Level Statement | Management will only consider applicants who meet the required competencies. |
| Special Instructions to Applicants |
Please attach the Required Documents:
Departmental Information
| Quick Link | https://appstate.peopleadmin.com/post... | | Posting Number | 201502710P |
Required fields are indicated with an asterisk (*).
Required Documents 1. Resume 2. Cover Letter / Letter of Interest Optional Documents 1. List of References with Contact Information
Person | Role |
---|---|
Jonathan Reeder |
Deputy Athletics Director/CFO |
Sarah Holder |
Associate Athletics Director for Business |
Janet Cook |
Director of Business Operations |
Chris Wood |
Senior Deputy Athletics Director and Chief Revenue Officer |
Karen McGuire |
Assistant Director of Business Operations |
Person | Role |
---|---|
Mike Richey |
Senior Associate Athletics Director for Development |
Drake Zupcic |
Director of Development & Premium Seating |
Doug Banks |
Associate Athletics Director for Development |
Davis Streuli |
Director of Development - Major Gifts |
Katie Lail |
Assistant Director of Development Operations |
Person | Role |
---|---|
Jonathan Reeder |
Deputy Athletics Director/CFO |
Sarah Holder |
Associate Athletics Director for Business |
Janet Cook |
Director of Business Operations |
Rachel Frederick |
Assistant Director of Business Operations |
Person | Role |
---|---|
Doug Banks |
Associate Athletics Director for Development |
Dom Parisi |
Assistant Athletics Director for Development |
Pat Modaff |
Director of Development - Major Gifts |
Drake Zupcic |
Director of Development & Premium Seating |
Catherine Ware |
Assistant Director of Donor Relations & Endowment Management |
Person | Role |
---|---|
Jonathan Reeder |
Deputy Athletics Director/CFO |
Sarah Holder |
Associate Athletics Director for Business |
Person | Role |
---|---|
Suzette Mauney |
Associate Athletics Director for Development |
Doug Banks |
Associate Athletics Director for Development |
Katie Pate |
Associate Athletics Director for Development |
Christian Case |
Director of Major Gifts and Premium Seating |
Emily Caudle |
Assistant Director of Annual Giving |
Chase Cross |
Assistant Director of Development |
Pat Modaff |
Assistant Director of Major Gifts |
Adarian Gray |
Assistant Director of Donor Relations |
Email us at support@intercollegiate.co with any questions.
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