Guest Services Team Member (Athletics)

Job Description

Guest Services Team Members serve as event hosts for our guests at all home athletic events and at special events hosted by the university. Our goal is to train and empower our team members so that are able to ensure that every single attendee enjoys their visit no matter which team they are cheering on.

Our initial goal is to be recognized as the top Guest Services team in the Southeastern Conference and eventually in the country. We plan to achieve this goal by training our team members to be industry leaders in customer service, de-escalation of events and assistance with “Gold Carpet” surprise and delight moments.

We believe that each of our Guest Services Team Members have a direct influence on the game day experience for our guests; we are looking for positive people who enjoy working events and helping to ensure our guests are having a great time. We look for people who are attentive, can anticipate a guest’s needs, have excellent interpersonal skills, and have the ability to work well with others.

Job Description

Guest Services Team Members serve as event hosts for our guests at all home athletic events and at special events hosted by the university. Our goal is to train and empower our team members so that are able to ensure that every single attendee enjoys their visit no matter which team they are cheering on.

Our initial goal is to be recognized as the top Guest Services team in the Southeastern Conference and eventually in the country. We plan to achieve this goal by training our team members to be industry leaders in customer service, de-escalation of events and assistance with “Gold Carpet” surprise and delight moments.

We believe that each of our Guest Services Team Members have a direct influence on the game day experience for our guests; we are looking for positive people who enjoy working events and helping to ensure our guests are having a great time. We look for people who are attentive, can anticipate a guest’s needs, have excellent interpersonal skills, and have the ability to work well with others.

Duties and Responsibilities

Serve as greeters and ticket takers at home athletic events for football, men’s and women’s basketball and baseball.

Greet each guest with a friendly smile and warm welcome/thank you/goodbye.

Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.

Address issues and questions related to mobile tickets, seating bowl and ticket purchases.

Provide directional assistance for guests to appropriate seats and key locations throughout the venue.

Identify and react quickly to our guests’ requests and complaints.

Retain an extensive knowledge of each athletic venue (i.e. seating sections, venue personnel, policies, and emergency procedures).

Highly personable and energetic Guest Services Team Members are the face of the organization with whom our guests will have the most interaction.

Required to work long hours on event days; ability to sit or stand for extended periods of time.

Perform other duties and responsibilities, as assigned.

Qualifications

Team members must have a basic knowledge of technology (i.e. ticket scanners, radios).

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.