Information Systems Specialist, Athletics Department

JOB DESCRIPTION

The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Information Systems Specialist to provide technical support for the staff of the Department of Athletics.

The Information Systems Specialist position exists to provide technical support for the Athletics Information Systems office and Athletics Department staff in an effort to achieve operational excellence. The ideal candidate will have expert knowledge of both Windows and Macintosh computers, have a passion for customer service, and have significant experience delivering computing solutions to high-level users.

Responsibilities include:

• Providing exemplary customer service to internal and external constituencies.
• Performing the integral and vital role in keeping the information technology aspects of the department working efficiently.
• Repairing and maintaining all computer hardware, as needed.
• Providing technical support for all hardware, software, and peripheral devices.
• Training department staff in the use of computers, computer hardware, and computer software.
• Providing game day technical support for various events, as needed.
• Performing routine technical tasks, as needed.
• Assisting with the technology aspects of onboarding of new department staff (account creation, hardware setup, etc.).
• Maintaining accurate department records of all hardware/software installed.

JOB DESCRIPTION

The University of Virginia is a highly competitive Division I program committed to academic and athletic excellence. The Department of Athletics at the University of Virginia is now accepting applications for the position of Information Systems Specialist to provide technical support for the staff of the Department of Athletics.

The Information Systems Specialist position exists to provide technical support for the Athletics Information Systems office and Athletics Department staff in an effort to achieve operational excellence. The ideal candidate will have expert knowledge of both Windows and Macintosh computers, have a passion for customer service, and have significant experience delivering computing solutions to high-level users.

Responsibilities include:

• Providing exemplary customer service to internal and external constituencies.
• Performing the integral and vital role in keeping the information technology aspects of the department working efficiently.
• Repairing and maintaining all computer hardware, as needed.
• Providing technical support for all hardware, software, and peripheral devices.
• Training department staff in the use of computers, computer hardware, and computer software.
• Providing game day technical support for various events, as needed.
• Performing routine technical tasks, as needed.
• Assisting with the technology aspects of onboarding of new department staff (account creation, hardware setup, etc.).
• Maintaining accurate department records of all hardware/software installed.
• Coordinating items for manufacturer/service depot repair, when needed.
• Following proper procedures related to secure computing, account maintenance, and purchasing.
• May serve as project leader for technology projects with large scope and department-wide impact, directing and integrating the work of other staff.
• In addition to the above job responsibilities, other duties may be assigned.

Anticipated Hiring Range: $55,000.00 - $60,000.00, depending on qualifications. The selected candidate will pass a background check. This is a exempt-level, full-time position with UVa benefits. Employees benefits package highlights include: 

• Moving and relocation reimbursement assistance 
• 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
• Parental and Community Service Leave 
• Health plan with options to meet healthcare and financial needs available immediately
• Retirement benefits 
• Tuition and professional development benefits after the first six months
• Employee wellness program featuring activities to earn up to $500/year.​

Required Qualifications

Education and Experience: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred. Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.

Knowledge/Skills/Abilities:

• Ability to analyze and solve problems on complex computer applications and systems.
• Ability to install, configure, and maintain both Windows and Mac computers and associated applications and peripherals.
• Ability to effectively communicate with customers in a timely and professional manner.
• Ability to accommodate a flexible work schedule in order to provide remote or on-grounds technical support for events.

Computer Applications: In-depth knowledge of both Windows and Mac operating systems. Familiarity with various mobile device technologies.

Preferred Qualifications

Education : A Bachelor's Degree in Computer Science or a related field is preferred.

Experience : Experience providing technical support in a collegiate setting. Familiarity with UVA information technology protocols and systems.

Computer Applications: Familiarity with JAMF and KACE system administration.

Licensure/Certifications : UVA LSP Pro certification.

To Apply

Please do not submit application materials directly to staff of the Department of Athletics, as only applications received through this system will be accepted. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:  

• Resume 
• Cover letter
• Contact information for three references 

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration. For questions about the application process, please contact Michele Jarman, Academic Recruiter. 

Physical Demands
This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.  We believe diversity is excellence expressing itself through every person's perspectives and lived experiences.  We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.