IT Support Analyst

EXPIRED

IT Support Analyst

Pitt IT Client Services - Pennsylvania-Pittsburgh - (23006443)

 Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

 -------- The University of Pittsburgh is seeking qualified candidates for the position of IT Support Analyst. This position will be a member of Pitt IT Client Services and report directly to the Athletics IT Business Partner, which provides technical support for Athletic Department computers, mobile devices, and software systems. The individual will be responsible for maintaining and troubleshooting all hardware and software systems within the department and making recommendations on improvements as well as, diagnosing and resolving all help requests in a timely manner. This individual will be responsible for the onboarding of new hires and providing them with the correct equipment, such as computer and mobile devices. The individual must be highly organized, highly motivated, and possess excellent customer service skills. The individual will provide support of game day operations at sporting events throughout the year. ------ The IT Support Analyst will also be responsible for providing solutions to problems that are consistent with generally accepted Pitt IT standards. To perform these duties effectively, the individual must be able to communicate with coaches, staff, and vendors in a respectful, professional manner. ------ Pitt IT creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status. -------- ------- Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh, ranked by Forbes among Amazon, CDW, Cisco Systems, Google, Linked In, and Microsoft as one of "America's Best Large Employers." ------ ------ The University offers a robust retirement savings plan with 100% employer match, 150% after vesting. 11 Paid Holidays. Paid Vac, Sick, Personal. Add'l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Tuition benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass. 

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.

 

Assignment Category Full-time regular

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IT Support Analyst

Pitt IT Client Services - Pennsylvania-Pittsburgh - (23006443)

 Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

 -------- The University of Pittsburgh is seeking qualified candidates for the position of IT Support Analyst. This position will be a member of Pitt IT Client Services and report directly to the Athletics IT Business Partner, which provides technical support for Athletic Department computers, mobile devices, and software systems. The individual will be responsible for maintaining and troubleshooting all hardware and software systems within the department and making recommendations on improvements as well as, diagnosing and resolving all help requests in a timely manner. This individual will be responsible for the onboarding of new hires and providing them with the correct equipment, such as computer and mobile devices. The individual must be highly organized, highly motivated, and possess excellent customer service skills. The individual will provide support of game day operations at sporting events throughout the year. ------ The IT Support Analyst will also be responsible for providing solutions to problems that are consistent with generally accepted Pitt IT standards. To perform these duties effectively, the individual must be able to communicate with coaches, staff, and vendors in a respectful, professional manner. ------ Pitt IT creates experiences that delight, inspire, and empower people to impact education, research, and the broader community. Your efforts will be supporting a world-renowned teaching and research facility. Pitt IT is committed to representing the diverse community we serve; to value and promote equity, humanity, and diversity. We encourage qualified individuals to apply and join us in leveraging the strengths of people belonging to every race, ethnicity, nationality, religion, gender, gender-identity, neuro-variance, sexual orientation, age, disability, and veteran status. -------- ------- Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh, ranked by Forbes among Amazon, CDW, Cisco Systems, Google, Linked In, and Microsoft as one of "America's Best Large Employers." ------ ------ The University offers a robust retirement savings plan with 100% employer match, 150% after vesting. 11 Paid Holidays. Paid Vac, Sick, Personal. Add'l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Tuition benefits for staff, spouses/partners, dependents. Student loan assistance. Free transit pass. 

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The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit hr.pitt.edu/contact-ohr to learn more.

 

Assignment Category Full-time regular

Job Classification Staff.End User Computing Analyst II

Job Family Information Technology

Job Sub-Family End User Support

Campus Pittsburgh

Minimum Education Level Required Associate's Degree

Minimum Years of Experience Required 3

Will this position accept substitution in lieu of education or experience?  Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Additional details about Required Licensure/Certification Also required to have a strong understanding of policies, procedures, and generally accepted principles of information technology. Individual must be able to resolve unique problems by collecting and interpreting information to determine correct solutions. Must possess a strong knowledge of Microsoft operating systems, hardware, and excellent trouble-shooting skills. The individual must also have excellent customer service skills and strong interpersonal and leadership skills.

Work Schedule M-F bus hrs. On occasion, some evening and weekend work may be necessary.

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range $22.04 - $25.64 per hour

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents Resume

Optional Documents Cover Letter

Essential Functions Provide IT and AV support for Athletics functions, events, activities, facilities.

Physical Effort Position will be required to travel to various facilities of the Athletics department. Occasional moving and lifting of heavy objects.

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