IT Support Specialist

Requisition # 2024-19263

Date Posted 17 hours ago(6/11/2024 3:41 PM)

Department Athletics

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IT Support Specialist

Requisition # 2024-19263

Date Posted 17 hours ago(6/11/2024 3:41 PM)

Department Athletics

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Category Information Technology

Job Type Full-Time

Overview

The mission of the Princeton University Department of Athletics is to strive for excellence in academics and athletics, while embracing equity in opportunity, good sportsmanship, and ethical conduct.

Reporting directly to the Athletics IT Specialist this position will provide day-to-day support for the administrative staff for the Athletics Department in 10 different locations on campus. The Athletics IT Support Specialist must be familiar with different types of technology and able to troubleshoot and resolve issues with Windows and Mac computers, tablets, and smartphones. The incumbent provides technology support for the Athletics Department through walk-ins, phone calls, emails, and requests entered through the University's service manage system (ServiceNow). This position is expected to go to different sites on campus to provide technology support and manage other duties as assigned by the Athletics IT Specialist.

Responsibilities

• Maintain and support department Windows and Mac computers, mobile devices, and other
  technology (such as printers and copiers).
  
• Install, configure, and upgrade OS/software to ensure compliance and security.
  
• Facilitate department alignment with the University's IT security policies and procedures.
  
• Troubleshoot and resolve user-reported technology issues, escalating resolution to central IT resources and support as needed.
  
• Provide support for campus collaborative applications, including Microsoft 365, SharePoint, Teams
  and OneDrive; Google Applications; and Zoom.
  
• Monitor requests for IT support for Athletics Department in ServiceNow.
  
• Account creation, system monitoring, triaging tickets, and resetting passwords.
  

• Consult on computer replacement options and procure and set up new computers per standard guidelines.

• Oversee asset life-cycle management for department technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected time frames.

• Maintain accurate inventory through SerivceNow, Jamf, and Intune.

• Manage tracking devices and software upgrades for staff and shared computers.

• Prepare equipment for surplus.

-Work on special IT projects as assigned.

Qualifications

Essential Qualifications:

• 3+ years of experience in administration, maintenance, and user support of MacOS and Windows.
  
• Strong troubleshooting, analytical, and problem-solving skills.
  
• Ability to work effectively and collaboratively as part of a team.
  
• Excellent organizational skills.
  
• Detail-oriented and able to make connections between similar problems.
  
• Excellent communications and interpersonal skills, including the ability to build good working relationships with people of diverse personalities and professional backgrounds.
  
• A strong customer service focus.
  
• The ability to work independently, self-motivate, and to manage multiple priorities simultaneously is essential.
  
• Ability to research hardware and software issues in a thorough manner.
  
• Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines and anticipating and addressing problems and delays.
  
• Flexibility in adjusting work schedule to accommodate priority needs, downtime and emergencies.
  
• Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: Office and Microsoft 365 (including Outlook); SharePoint; macOS utilities, calendar, and mail applications; Google tools such as drive, mail, and calendar.
  
• Understanding of and experience with TCP/IP networking and related protocols.
  
• An understanding of desktop/laptop security tools and applications.
  
• The ability to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices is a must for this position.
  

• A bachelor's degree or equivalent relevant experience.

• Ability to uphold the commitment to Department of Athletics mission of Education Through Athletics.

Preferred qualifications:

• A+, MCP, MCSE, Apple and/or MCSA certifications.
  
• Familiarity with audio-visual tools and equipment.
  
• Experience with Jamf, Intune, and ServiceNow.
  
• Previous experience providing support in a higher education setting.
  
• Experience providing technology support for a mid- or large-sized organization.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Associate

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