Manager, Athletics Ticket Operations

Position Details

Summary

Operating Title

Manager, Athletics Ticket Operations

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Position Details

Summary

Operating Title

Manager, Athletics Ticket Operations

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Long Classification Title

Athletic Ticket Operations Manager

Campus Location

Durham

Department

UNH Athletics Ticket Office

Summary of Position

The Athletic Ticket Operations Manager reports to the Associate Athletic Director, Business Development and is responsible for all matters pertaining to customer service, athletic ticket sales and operations, distribution of marketing materials, special event preparation, administrative information systems and marketing and sales reporting. The Athletic Ticket Operations Manager creates a comfortable ticket purchasing atmosphere for customers making the buying process easy and customer friendly and revenue enhancing.

Acceptable minimum level of education

Bachelor's

Acceptable minimum years of experience

2 years

Additional Job Information

Posting Number

PS4615FY24

Other minimum qualifications

BA/BS degree (Business, Marketing, Communications preferred)

Minimum of 2-3 years in a box office/sales environment with at least 1 year in a supervisory role

Proficient in a ticketing solutions system as well as Excel

Expected to work weekends, holidays, and nighttime hours

Demonstrated experience in hiring and managing part time employees is required

Additional Preferred Qualifications

Experience in a sports box office

Highly effective telephone, computer, and organizational skills

The ability to maintain composure and professionalism during periods of peak demand

Excellent communication and interpersonal skills

Commitment to highest level of customer service

Ability to work collaboratively

Experience in developing budgets and managing cost-of-sales is strongly preferred

Knowledge of

PCI

DSS

compliance and procedures

Excellent people skills, with the ability to interact effectively and in a professional, diplomatic, and mature manner with internal and external clients at all levels

Salary Information

Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.

Quicklink for Posting

https://jobs.usnh.edu/postings/61023

Percent Time Information (FTE)

1.00

Grade

17

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.

UNH

is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The

UNH

Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide

Posting Details

| Posting Date | 05/07/2024 | | Open Until Filled | Yes | | Closing Date | | | Posting Open to Internal Candidates Only? | No | | Interested Internal Candidates Exist? | No | | Job Category | Salaried Staff (Exempt) | | Appointment Type | Regular | | If TERM position provide projected end date | | | Equipment/Instruments | | | Drivers License and Physical Requirements. Please check all items that apply. | None applicable |

Duties / Responsibilities

Job Duties

| Duty/Responsibility |
- Oversight of day-to-day operations of the UNH Ticket Office - Supervise Ticket Office staff, including Box Office Assistant, Part Time Employees, and Interns. - Assist ticket buyers daily with inbound and outbound phone calls - Process tickets in a timely and accurate manner to ensure fulfillment is being met amongst Season Ticket Members, Corporate Partners, Group Buyers, and Individual Ticket Buyers - Development and management of ticket office budget |

| Duty/Responsibility |
- Maintain and optimize Audience View ticketing system and CRM database. Evaluate best practices and vendors for current and future implementation opportunities - Manages on-sales, seat relocation processes, and all digital ticketing aspects. - Responsible for preparing weekly reports on ticket revenue, sales, attendance, and other key metrics. - Ensures compliance with NCAA, America East, Hockey East, CAA, EAGL. - Maintain competency with respect to knowledge of NCAA rules, ensure compliance with NCAA rules, and report to the Director of Athletics your knowledge of any violation of NCAA, conference and/or institutional rules. Actions that violate NCAA rules will result in disciplinary or corrective actions as set forth in the provisions of the NCAA enforcement procedures. - Oversees game day management for all ticketed home events |

| Duty/Responsibility |
- Collaboration with Ticket Sales and External Relation staffs to maximize attendance and support promotional activities throughout the year. - Assist External Relations team in growing revenue through strategic sales/marketing initiatives. - Create and maintain data models to assist External Relations team with recommendations and strategic decisions related to revenue generation, growing attendance, marketing efforts, etc. |

| Duty/Responsibility |
- Identify key observations and other valuable insights within market from internal and external data sources. - Assist sales team with warm leads developed through inbound phone calls, data collection, and other key CRM platforms. - Establish procedures in the use of the ticketing software product enabling the Athletic Department to independently extract ticket sale data on an event-by-event basis and thereby establishing an accounts receivable for ticket settlements with our Business Service Center and the Box Office. - Direct contact person with the SNHU Arena for UNH and NCAA events held at their facility. Assist with seat holds, distribution of tickets, and direct interaction with SNHU Box Office Manager. Direct contact person for other university athletic departments for consignment tickets and will call arrangements. - Perform all other duties as assigned by the Deputy Director of Athletics and the Associate Athletic Director for Business Development.

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Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents 1. Resume/Vita 2. Cover Letter Optional Documents

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