Manager - Service & Retention - Ticket Sales & Services

EXPIRED

Posting Details

Job Posting Information

Posting Number

PG193935SP

Posting Details

Job Posting Information

Posting Number

PG193935SP

Internal Recruitment

No

Working Title

Manager - Service & Retention - Ticket Sales & Services

Anticipated Hiring Range

Commensurate with experience

Work Schedule

M-F 8:00am-5:00pm with overtime with some nights, weekends and some holidays to be expected

Job Location

Raleigh, NC

Department

Athletics - Ticket Sales and Services

About the Department

The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.

Essential Job Duties

The Manager of Service and Retention will report to the Assistant Athletic Director for Ticket Sales & Services and will be responsible for the daily operations of the retention and customer service team.

Responsibilities include, but are not limited to:

Daily oversight of retention and customer service account executives and their daily needs

Assist in creating retention strategies for donations and ticket renewals

Work within the framework of eight (8) ticketed sports, including football, men’s and women’s basketball, baseball and other olympic sports.

Oversee season ticket renewal efforts for season tickets and annual gifts for the big four sports (football, men’s basketball, women’s basketball and baseball).

Oversees retention efforts, daily customer service efforts, special projects (ex: survey results), and assigns issues to account representatives or up the chain of command.

Generate new revenue through the gradual upgrade and upsell of existing accounts and referrals.

Meet, exceed monthly and annual sales goals while reporting and tracking

Responsible for approximately 750 ticketing and Wolfpack Club donor accounts

Manage the Salesforce

CRM

platform to provide sales opportunities for their team; generate and load leads lists, develop leads dashboards and sales tracking metrics.

Manage multiple full time staff, and assist with managing part time and seasonal employees

Work home athletic events, as assigned by the Assistant Athletic Director.

Other Responsibilities

Other duties as assigned.

Qualifications

| Minimum Experience/Education |
Bachelor’s degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions. | | Other Required Qualifications |
- Proven ability to coach, lead, educate and motivate a team; Detail and goal oriented - 3+ years of sports ticket sales and/or customer service experience - Readiness to be a steward of NC State Athletics in person at events and appointments - Computer proficient (Microsoft and Google products) - Excellent communication skill, both in person and over the phone - High level of professionalism, with the ability to relate to all levels of staff, department leaders and fans. - Ability to identify problems, and develop solutions as needed - Position requires non-traditional work hours; including nights, weekends and holidays | | Preferred Qualifications |
- Experience utilizing Paciolan ticketing system and SalesForce CRM Platform - Bachelor’s degree or equivalent relevant experience - Previous experience working in an NCAA, other athletic ticket office, or relatable membership/service coordinator role | | Required License or Certification |
n/a | | Valid NC Driver's License required | No | | Commercial Driver's License Required? | No |

Recruitment Dates and Special Instructions

| Job Open Date | 04/09/2024 | | Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) | 04/17/2024 | | Notice to Applicants |
Please note that the work history on your resume, must also be included in your application. | | Special Instructions |
Please be prepared to upload resume, cover letter and contact information for 3 professional references. |

Position Details

| Position Number | 00108886 | | Position Type | SHRA | | Position Classification Band Title | University Program Associate | | Position Classification Band Level | Journey | | Position Classification Salary Range | $ 35,589 - $ 64,499 | | Salary Grade Equivalency | GN07 | | Alternate Option |
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. | | Full Time Equivalent (FTE) (1.0 = 40 hours/week) | 1.0 | | Appointment | 12 Month Recurring | | Mandatory Designation - Adverse Weather | Non Mandatory - Adverse Weather | | Mandatory Designation - Emergency Events | Non Mandatory - Emergency Event | | Time Limited Position | No | | Time-Limited Appointment Length (if applicable) | | | Department Id | 105002 - Athletics-Internal/External Operations | | AA/EEO |
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. |

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?

   • NCSU Website
   • Job Alert (automated email from our system)
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Professional Organization
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other

2. (Open Ended Question)

3. * Do you have a minimum of 3 or more years of sports ticket sales and customer service experience?

   • yes
   • no

4. * If yes, in 2-3 sentences please describe your relevant experience.

(Open Ended Question)

1. * The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:
   • A parent/legal guardian of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A relative of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A high school/ college coach who works with football or basketball (men’s or women’s).
   • A strength coach or personal trainer who works with a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • None of the above.

Application Materials Required

Required Documents 1. Resume 2. Cover Letter 3. Contact Information for References Optional Documents