Manager Ticketing Services

EXPIRED

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Job Title:

Manager Ticketing Services

Department:

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Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessibleapplication@osu.edu. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

Apply Now

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Manager Ticketing Services

Department:

Athletics | Ticket Office

Job Description
Manages the daily operations of front-line customer service for the ticket office. Supervises part-time staff responsible for window inquiries and transactions, phone and chat inquiries, issue resolution and ticket distribution. Assists customers with ticket purchases, issue resolution and escalations. Administers procedures and guidelines relating to customer service and communication. Implements the process of hiring, training and managing of all student staff. Assists with ongoing customer service training, resources, and tools for the ticket office staff and student employees. Works with ticket office administrative staff to ensure appropriate staffing levels at all events. Supports ticket office management team with other duties as assigned. Manages assigned sports and championships when needed.

Minimum Education Required

Bachelor's Level Degree or equivalent combination of education and experience. 0-2 years of relevant experience preferred.

Required Qualifications

Bachelor’s degree or equivalent education/experience required. Experience in customer service management and supervision of part-time staff in a ticket office. Experience developing and facilitating customer service training and programs. Ability to work and communicate effectively in a fast-paced environment with a diverse staff and public including large numbers of students. Position requires ability to work extended hours including evenings and/or weekends.

Desired Qualifications

Knowledge of Ticketmaster Archtics and associated applications.

FUNCTION: Athletics

SUB-FUNCTION: Athletic Operations

CAREER BAND: Specialized

CAREER LEVEL: S1

Additional Information:

The pay range for this position is $43,900.00 - $57,750.00 (min - mid). The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's education and experience.

Location:

Schottenstein Center (0081)

Position Type:

Regular

Scheduled Hours:

40

Shift:

Varying Shifts

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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