Member Services Coordinator (39199) Multiple Positions

Position Information

Posting Detail Information

Working Position Title

Member Services Coordinator (39199) Multiple Positions

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Position Information

Posting Detail Information

Working Position Title

Member Services Coordinator (39199) Multiple Positions

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Classification

Facility Operations Specialist

Position Number

00039199

Open Date

10/31/2024

Close Date

11/29/2024

Priority Review Date

Employee Class

Staff

Full-Time/Part Time

Full-Time

FTE

1.00

Position Status

Regular

FLSA

Exempt

Job code

2379

Union Representation

Non-Union

Union Code

N/A

Unit/Department

Intercollegiate Athletics

College/Unit

Intercollegiate Athletics

Division

Div Intercollegiate Athletics

Location

RC

Link to Department Website or Custom Search Page

www.niu.edu/recreation

Position Summary, Requirements, and Qualifications

Position Summary, Requirements, and Qualifications

| Overview |
Northern Illinois University (NIU) ) is accepting applications for the position of Member Services Coordinator for the Recreation Center. This position is a full time 12- month position with benefits.

Northern Illinois University is a world-class, research-focused public institution that attracts students from across Illinois, the country and the world and currently serves more than 15,600 students. NIU’s vision is to be an engine for innovation to advance social mobility; promote personal, professional and intellectual growth; and transform the world through research, artistry, teaching and outreach. Our mission is to empower students through educational excellence and experiential learning as we pursue knowledge, share our research and artistry, and engage communities for the benefit of the region, state, nation and world. Centrally located in DeKalb, Northern Illinois University is 30 miles west of Aurora, 65 miles west of Chicago, 36 miles west of Naperville, and 45 miles southeast of Rockford. | | Position Summary |
This position provides administrative and front desk support for the division of NIU Recreation Center. This individual must be knowledgeable in the areas of risk management and emergency procedures. This position requires day, evening and/or weekend hours. | | Essential Duties and Responsibilities |
Member Services/Facilities – 75%

• Implement and maintain the Recreation software system: Fusion
• Liaison with fusion support and NIU DoIt (Division of Information Technology) to ensure that the system is functional and continues to support the specific needs of NIU Rec effectively and efficiently.
• Work as the point person with NIU DoIt to support the Recreation facilities IT hardware to make sure all general use equipment is maintained and working effectively.
• Build and develop relationships with patrons that will expand on new memberships and/or result in the renewal of memberships.
• Manage customer service issues and complaints, resolving conflicts as needed; This may require independent judgement for conflict resolution within policies and procedures.
• Manage and oversee Recreation Center student staff during assigned working hours including hiring, training, scheduling, and corrective action of student employees.
• Manage register and technology, equipment, lost and found, pro shop inventory, and other related front desk responsibilities.
• Schedule staff, coordinate and supervise setups, and be in attendance as the primary Recreation Center contact during events outside normal working hours.
• Maintain strong knowledge of NIU Recreation, University, and NIU Athletics policies and procedures and communicate and enforce these policies with patrons of the facility.
• Respond to emergencies within established guidelines as needed.
• Assist in the oversight of program registrations and membership services related to the Facility Operations program.
• Assist with oversight of work orders submissions as needed, as well as other related facility oversight duties.
• Assist with coordinating special events held at Recreation Center facilities, including Student Organization late night weekend parties, cheer camps, and other events requiring/including facility rentals.

Administrative Duties – 25%

• Administrative duties, in support of the Assistant Athletic Director of Recreation, to include, but not limited to, filing, correspondence, database entry, and reviewing and approving payroll.
• Teach a minimum of one CPR/AED and First Aid class per month.
• Attends all-staff and departmental staff meetings as a team member and provide minutes as needed for recording. This includes setting up the room for Hybrid meetings and booking the room through fusion for any future meeting.
• Assists with marketing efforts to promote revenue generation as required.
• Support of Department and University Strategic Plans.
• Cash handling $500 – $2500.
• Perform other related duties as assigned.

| | Minimum Required Qualifications (Civil Service) |
1. High School Diploma or equivalent. 2. Any one or combination totaling two (2) years (24 months) from the categories below: 1. College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent: - 60 semester hours or an Associate’s Degree equals one (1) year (12 months)

1. Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience.
2. Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience.

| | Knowledge, Skills, and Abilities (KSAs) (Civil Service) |
Class Specific KSAs:

1. Knowledge of principles and processes for providing customer service.
2. Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed.
3. Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology.
4. Knowledge of electronic equipment, computer hardware and software, and their applications.
5. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
6. Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
7. Ability to understand implications of new information for both current and future problem-solving and decision-making.
8. Ability to exhibit strong organizational skills and maintain detailed, accurate records.
9. Ability to communicate effectively as appropriate for the needs of the audience.
10. Ability to interpret work related documents, policies, and procedures.

Position Specific KSAs:

1. Excellent written and oral communication, interpersonal and organizational skills with a high emphasis on the interpretation of general business procedures.
2. High level of confidentiality and adherence to HR policies and procedures.
3. Must be dependable.
4. Must have excellent organizational skills, ability to multi-task, and prioritize duties.
5. Must have excellent oral and written communication skills.
6. Must be able to work with minimal direct supervision.
7. Ability to work within a dynamic, changing, and diverse environment.
8. Demonstrated knowledge in the areas of risk management and emergency procedures.

| | Specialty Factors (Civil Service) |
None | | Preferred Qualifications (Civil Service) |
- Minimum 2 years’ experience working in a recreation/fitness- based environment. - Minimum one-year managerial experience with staff oversight. - Minimum one year experience processing/approving payroll. - Experience with recreation software, Fusion as well as Microsoft Office and Teams. - Current certifications in CRP, First Aid, AED and Blood Borne Pathogens or the ability to obtain certifications prior to start date.

| | Minimum Required Qualifications (SPS) |
N/A | | Additional Requirements (SPS) |
N/A | | Preferred Qualifications (SPS) |
N/A | | Physical demands/requirements |
- General office requirements. - Long periods of time seated/stationary.

|

Appointment and Compensation Details

Appointment and Compensation Details

| Anticipated Appointment Start Date | 12/01/2024 | | Anticipated Appointment End Date | | | Percent of Staff Year | 1.00 | | Standard Hours Per Week | 37.50 | | Working Hours | Varies days, nights, weekends | | Salary | Commensurate with experience; NIU offers a robust benefits package. | | Hourly or Semi-monthly Pay Rate/Range | See above. | | Earn Type | Salary |

Application Procedure

Application Procedure

| Application Procedure |
Application Procedures:

1. Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Important: Please upload any unofficial transcript(s) and/or documentation that verifies any education, experience, and/or training you have received.

   • If eligible for Veteran’s Preference Points, DD214/DD215/NGB22/DD256 paperwork reflecting an Honorable Discharge MUST be uploaded to this application to receive the maximum eligible points on the Civil Service examination.

2. After the posting has closed, your submission will be reviewed to determine if you meet the minimum qualifications for the classification, including any specialty factors associated with this position. If you meet the minimum required qualifications for this position, you will receive a score based on your education and experience, and your name will be placed on the active employment register.

3. Please monitor your e-mail for further information regarding your application. Emails will be generated from jobs@niu.edu and CivilServiceTesting@niu.edu

4. Illinois residency required within 180 days of the hire date.

Credentials Assessment Examination:

• The examination for this position is a Credentials Assessment and is based on your application materials as submitted for this posting. A Credential Assessment is a rating by the Human Resources Office of an applicant’s/employee’s education, experience, and special credentials/qualifications (licenses, etc.). Applicants are required to upload documentation to verify the minimum qualifications for this position has been met.
• Required documentation noted in the posting, such as a driver’s license, licensures, or certifications MUST be uploaded with your application materials.
• After assessment of all qualified applicants has been completed for this position, the names with the top three (3) scores will be referred to the hiring department for interview.

Additional Details:

• Click on Facility Operations Specialist for more information including salary ranges, typical duties, minimum acceptable qualifications, and testing requirements.

  • Applicants who may assume they do not meet the exact minimum qualifications are still invited to apply. Within the application documents, applicants should be sure to explain how their credentials and related qualifications address the requested minimum requirements.

• Please click on Human Resource Services – Benefits for detailed information about Northern Illinois University’s benefits package.

• Employment is contingent upon your passing a criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

| | Special Instructions |
Please submit the following documents:

• Resume/C.V.
• Cover Letter
• List of Three Professional References

| | Quick Link to Applicant | https://employment.niu.edu/postings/8... | | Is Background Check Required? | Yes | | EEO Statement Summary |
In accordance with applicable statutes and regulations, NIU is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, national origin, ancestry, sex, religion, age, disability (physical and mental), marital status, veteran status, sexual orientation, gender (identity and expression), political affiliation, or any other factor unrelated to professional qualifications, and will comply with all applicable federal and state statutes, regulations and orders pertaining to nondiscrimination, equal opportunity and affirmative action.

The following person has been designated to handle inquiries regarding the non-discrimination policies:

Ethics and Compliance Officer, Title IX Coordinator
Health Services Building Room 230
TitleIXCoordinator@niu.edu
815-753-5560 | | Visa Policy |

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

| | ADA Accommodation |
NIU remains committed to ensuring that its recruitment and application procedures include full opportunities for applicants with disabilities. Employment opportunities will not be denied to anyone because of the need to make accommodations for a person’s disability during either the application or interview process. An applicant who believes they require an accommodation to participate in the employment process due to a disability may request that accommodation through the Accommodation Request Form. For further assistance, please contact the office of Affirmative Action and Equal Opportunity (AAEO) at ada@niu.edu. | | Safety Information |
NIU provides annual reports on campus security and fire safety.
Read the Annual Security and Fire Safety Report.
Contact the Ethics and Compliance Office at 815-753-9364 for a hard copy. |

Applicant Documents

Required Documents 1. Resume/Curriculum Vitae 2. Cover Letter 3. List of References

Optional Documents 1. Military Discharge Documents ONLY (DD214/DD215/NGB22/DD256) 2. Transcripts (unofficial with official required at hire) 3. Certifications/Licensure #1 4. Other 5. Certifications/Licensure #2

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Are you currently a citizen or resident of the State of Illinois?

   • Yes
   • No

2. * What is the highest level of education attained?

   • GED
   • High School Diploma
   • Associates Degree
   • Bachelors Degree
   • Masters Degree
   • PHD

3. * Have you attached all transcripts to support the degrees you are submitting for consideration?

   • Yes
   • No

4. * If applicable, have you attached a copy of your DD214, DD215, NGB22, or DD256 for consideration of Veterans Preference Points? The copy submitted should reflect the status of discharge in order to be considered.

   • Yes
   • No
   • Not Applicable

5. * Select the answer that best describes your work experience assisting in the management of a facility such as: verifying and processing facility use requests; coordinating the use of a facility including arranging facilities for approved events, renovations, maintenance, space utilization, etc.; overseeing departments within a facility; serving as a liaison with contractors, vendors, clients, customers, etc.; exhibiting effective communication skills with all levels and/or types of people; making independent decisions

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

6. * Please provide the name of the employer and the dates of employment where you gained this experience.  Please note that this information must be verified on an NIU application and/or résumé.  (“See Résumé” is not an acceptable response)

(Open Ended Question)

1. * Select the answer that best describes your work experience assisting with personnel functions such as: interpreting written and oral work orders or instructions; giving directions to employees; communicating and enforcing work rules and policies; determining work priorities; inspecting and evaluating the quality of work and performance; establishing and maintaining employee time and work schedules; approving employee time sheets and requests for vacation/leave:

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience.  Please note that this information must be verified on an NIU application and/or résumé.  (“See Résumé” is not an acceptable response)

(Open Ended Question)

1. * Select the answer that best describes your work experience assisting with administrative functions such as: data entry; inventory management; preparing and processing requisitions for supplies, equipment, and machinery; processing work orders; submitting and filing receipts and/or invoices of goods and services; submitting and filing vendor contracts; maintaining records or databases related to cost sheets, compliance records, preventative and general maintenance records, job logs, material logs, etc.:

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience. Please note that this information must be verified on an NIU application and/or résumé. (“See Résumé” is not an acceptable response.)

(Open Ended Question)

1. * Select the answer that best describes your work experience assisting in operational activity such as: coordinating work orders; assisting with financial activities or reporting including preparing cost analyses and budgets; preparing operational reports; estimating manpower and materials needed for specific jobs; tracking the status of projects; establishing standards needed to facilitate production or service; making recommendations which improve operational procedures; implementing policies, goals, objectives, or procedures:

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience.  Please note that this information must be verified on an NIU application and/or résumé.  (“See Résumé” is not an acceptable response)

(Open Ended Question)

1. * Select the answer that best describes your work experience associated with safety/compliance programs such as: following provisions for the safety of persons and property; reading and interpreting complex or technical materials such as procedural regulations/codes, blueprints, etc.; applying procedural regulations/codes established by an authoritative source; directing preventative maintenance activities (operation, maintenance, inspection, and security of equipment or machinery); serving as emergency contact; effectively handling emergency situations.

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience.  Please note that this information must be verified on an NIU application and/or résumé.  (“See Résumé” is not an acceptable response)

(Open Ended Question)

1. * Select the answer that best describes your work experience being responsible for building operations such as coordination of building maintenance and work orders, construction management such as renovations and project management, hospitality such as custodial or housekeeping operations, food-service management, or event management:

   • No work experience directly related to the job function described
   • My work experience relevant to the job function described was performed under guidance
   • My work experience relevant to the job function described was performed independently

2. * Please provide the name of the employer and the dates of employment where you gained this experience.  Please note that this information must be verified on an NIU application and/or résumé.  (“See Résumé” is not an acceptable response)

(Open Ended Question)

1. * Do you have college coursework, vocational/technical training or professional certifications/licensures? If yes, you must attach a copy of you unofficial transcript and/or certifications/licensures with your application.
   • Yes
   • No

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