Premium Seating Specialist

EXPIRED

Job Description

Virginia Tech Athletics & the Hokie Club -

The Hokie Club is the fundraising arm of Virginia Tech Athletics and oversees the management and operation of premium seating and hospitality areas within Lane Stadium, Cassell Coliseum, and English Field at Atlantic Union Bank Park. We provide any assistance necessary in the production and management of all game day operations. Additionally this role will help with the oversight, training and development of the Premium Hospitality Services Assistant program which offers Virginia Tech students a great opportunity to gain in-depth knowledge and practical experience in many aspects of premium seating operations.

The Premium Seating Specialist will play a vital role in the success of the hospitality program serving patrons in our premium areas on game days in Blacksburg. As part of Virginia Tech Athletics Premium Seating team for the Virginia Tech Athletics Department and Hokie Club brand, this role will be primarily focused assisting in the execution and superior customer service in all assigned premium seating areas in an effort to enhance the fan experience during home games for football, men’s basketball, women’s basketball, wrestling, baseball and other premium seating sponsored events as may be assigned.

This position requires a donor-centric mindset with both a strong attention to detail and excellent follow-through. There will be frequent contact with internal and external constituents providing information and assisting in the resolution of questions while maintaining confidentiality of sensitive donor information. There will also be face-to-face personal interaction with other VT Athletics personnel and premium seating patrons at Virginia Tech Athletics events and other Club events; therefore, job responsibilities must be physically performed in the athletics venues.

Duties:
• Assist the Director of Donor Experience with various game day tasks, operations planning, communication, organization and record keeping
• Demonstrate best in class standards including being meticulously accurate and anticipating constituent needs
• Conduct pre- and post-game checks of all premium seating areas of the VT Athletics Venues
• Greet and welcome Suite and Club level guests as they enter VT Athletics facilities.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Assistant Director of Premium Seating Operations

Job Description

Virginia Tech Athletics & the Hokie Club -

The Hokie Club is the fundraising arm of Virginia Tech Athletics and oversees the management and operation of premium seating and hospitality areas within Lane Stadium, Cassell Coliseum, and English Field at Atlantic Union Bank Park. We provide any assistance necessary in the production and management of all game day operations. Additionally this role will help with the oversight, training and development of the Premium Hospitality Services Assistant program which offers Virginia Tech students a great opportunity to gain in-depth knowledge and practical experience in many aspects of premium seating operations.

The Premium Seating Specialist will play a vital role in the success of the hospitality program serving patrons in our premium areas on game days in Blacksburg. As part of Virginia Tech Athletics Premium Seating team for the Virginia Tech Athletics Department and Hokie Club brand, this role will be primarily focused assisting in the execution and superior customer service in all assigned premium seating areas in an effort to enhance the fan experience during home games for football, men’s basketball, women’s basketball, wrestling, baseball and other premium seating sponsored events as may be assigned.

This position requires a donor-centric mindset with both a strong attention to detail and excellent follow-through. There will be frequent contact with internal and external constituents providing information and assisting in the resolution of questions while maintaining confidentiality of sensitive donor information. There will also be face-to-face personal interaction with other VT Athletics personnel and premium seating patrons at Virginia Tech Athletics events and other Club events; therefore, job responsibilities must be physically performed in the athletics venues.

Duties:
• Assist the Director of Donor Experience with various game day tasks, operations planning, communication, organization and record keeping
• Demonstrate best in class standards including being meticulously accurate and anticipating constituent needs
• Conduct pre- and post-game checks of all premium seating areas of the VT Athletics Venues
• Greet and welcome Suite and Club level guests as they enter VT Athletics facilities.
• Resolve any service issues encountered by premium product guests on the Suite and Club levels.
• Assist with any special requests received from premium seating guests.
• Assist in any other service-related gameday duties as necessary or as may be assigned by the Assistant Director of Premium Seating Operations
• Assist in supervising the Premium Hospitality Assistants on gamedays
• Other duties as assigned

Required Qualifications

• Demonstrated experience working in fields such as public relations, communications, donor relations, special events or hospitality related field

• Strong interpersonal skills with ability to think creatively in solving customer service issues

• Ability to work effectively in a team environment as well as on an individual basis as situation dictates

• Excellent organizational, communication, and interpersonal skills for positive internal and external communications and interactions

• Ability to collaborate, identify and solve problems in a fast-paced environment

• Ability to speak and write articulately, persuasively and with sensitivity to donor concerns

Preferred Qualifications

• Associate degree or higher degree in a related field and / or work experience(s) related to required qualifications

• Proven success in building productive relationships with senior administrators, key business leaders, faculty, staff, institutional boards, volunteers, and / or donors

Pay Band

3

Appointment Type

Regular

Salary Information

Review Date

August 7, 2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Advancement HR at advhr@vt.edu during regular business hours at least 10 business days prior to the event.