Program Coordinator II

EXPIRED

Position Details

Position Information

Recruitment/Posting Title

Program Coordinator II

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Position Details

Position Information

Recruitment/Posting Title

Program Coordinator II

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Job Category

URA-AFT Administrative

Department

Athletics Finance & Admin

Overview

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Program Coordinator II for the Athletics Ticket Office. This position will provide professional assistance, under the supervision of the Director of Ticket Operations, with the operation of the Division of Intercollegiate Athletics Ticket Office. This position executes all aspects of Ticket Office operations including ticket fulfillment, processing, promotions, customer services.Among the key duties of this position are the following: Serves as the ATO liaison and main point contact for running ticket operations for Women’s Basketball. This position will also serve as a secondary event manager for Wrestling. Provides a heavy phone presence and maintains the highest level of customer service with Season Ticket Holders, Students, Alumni, Faculty/Staff, General Public and Sales Team. Hires, manages and develops our ticket operations interns. Responsible for effectively invoicing, processing, allocating, printing, and mailing all ticket/parking orders. Assists in ticket office operations at all ticketed events (Football, Men’s Basketball, Women’s Basketball, Wrestling and Men’s Lacrosse). Assists the daily game operations of all ticketed sports for high school, conference, NCAA and other outside events hosted by Rutgers University. General office duties including but not limited to faxing, copying, filing etc. Handles various projects and assignments as needed. Works with our R Fund team on ticket fulfillment for our donors. Manages digital ticket transfers for our Olympic sport recruits.

Position Status

Full Time

Hours Per Week

Daily Work Shift

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

FLSA

Nonexempt

Grade

03

Position Salary

Annual Minimum Salary

48372.000

Annual Mid Range Salary

60147.000

Annual Maximum Salary

71921.000

Standard Hours

37.50

Union Description

URA-AFT Administrative

Payroll Designation

PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

Bachelor’s Degree required or an equivalent combination of education and/or experience.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Preferred Qualifications

1-2 Years of ticket office experience. Bachelors degree in Business Administration, Marketing or Sport Management. Knowledge of Paciolan or Ticketmaster, Adobe Photoshop and Salesforce CRM preferred.

Equipment Utilized

Microsoft Office Suite, Paciolan (Ticketing System), Salesforce CRM ­

Physical Demands and Work Environment

Special Conditions

Nights and weekends will be required.

Posting Details

Posting Number

23ST2982

Posting Open Date

11/10/2023

Special Instructions to Applicants

All applicants must complete and attach in the “Applicant Document” section under “other documents” the Affirmation of Association with a Prospective Student-Athlete form (provided in the link below)https://scarletknights.com/documents/...

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

Livingston (RU-New Brunswick)

City

New Brunswick

State

NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a minimum of a Bachelor's Degree or an equivalent combination of education and/or experience?

   • Yes
   • No

2. * Have you completed the Affirmation of Association with a Prospective Student-Athlete form listed under the special instruction area of the application? If you have not completed the form and/or answer “No” to this question, you will be disqualified from the applicant pool for this posting.

   • Yes
   • No

Applicant Documents

Required Documents 1. Resume/CV 2. Affirmation of Association with a Prospective Student-Athlete Form Optional Documents 1. Cover Letter/Letter of Application 2. List of Professional References (contact Info)

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